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The Chatwal, A Luxury Collection Hotel, New York
Ranked #38 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 1 August 2014

This is an amazing hotel! Positioned close to the hubub of Times Square...literally yards away...this place is a haven of tranquility. It is a stylish building, with equally stylish rooms and bathrooms. The quality of the fixtures and fittings is beyond reproach, and the whole place is extremely comfortable. The food in the restaurant is of equally high quality, and the breakfasts have to be seen (Eaten??) to be believed! The staff in the hotel are always willing to go the extra yard to ensure the comfort of guests...in our case we were particularly impressed with the concierge, Juan, and the Director of Butler Services, Brandon Short.
The ability of this hotel to provide us with a quiet, comfortable, and stylish place to call home during our stay in New York City has really enhanced our stay.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank RKH245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this reviewResponded 5 August 2014

We appreciate you taking a moment to share your thoughtful review of your recent stay. It was a delight to read all of your positive words about your visit, from our luxurious guest rooms to the fabulous service from our staff. We will be sure to pass along your compliments to Juan, Brandon, and the whole team. If we may be of service on your next New York visit, please do not hesitate to get in touch.

Sincerely,

Axel Fischer, Hotel Manger
The Chatwal, A Luxury Collection Hotel, New York

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504 - 510 of 1,181 reviews

Reviewed 31 July 2014

Wonderful location - extremely close to Times Square. The staff is extremely accommodating, especially Brandon Short (butler). The room decor was quite trendy and the shower was amazing. Only wished the room had been ready earlier than the 4:00 check-in time.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Rachel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this reviewResponded 5 August 2014

Thank you for sharing your kind review of your recent stay. We're glad to hear that you found everything so enjoyable, and we'll be sure to pass along your compliments to Brandon! We do apologize that you were not able to check in earlier. As a future reference, guests are always welcome to call ahead and request an earlier check in time; we're happy to make accommodations whenever possible. We certainly hope you'll keep us in mind on your next visit to New York.

Sincerely,
Axel Fischer, Hotel Manager
The Chatwal, A Luxury Collection Hotel, New York

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

This was a most disappointing experience. That said, I will say that the staff are all very friendly and do their utmost...to an extent. The hotel now has a policy that they put a hold on $200/day to cover incidentals. This tripped my fraud control on my VISA account, which was shut down, and it took an hour to resolve it. I have never been to a hotel where they anticipate you are going to spend money on incidentals and therefore prepare for that. I guess they have gotten burned, but it cost me a lot of time and grief.

The bathtub drain did not work, the shower was quite inferior; among other things there is no shower door so water gets all over the floor. The sink was bizarre, it has a ledge and the water spattered all over (I'm sure it was supposed to look modern and hip, but it did not function well) and there was no counter space.

This is considered a luxury hotel and was expensive. I chose it because my girlfriend (platonic) and I were going to celebrate many years of friendship, and we needed a two-bedded room in the heart of the theater district. The location was fabulous.

But I would never stay there again.

  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank Donna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Axel_Fischer, Hotel Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this reviewResponded 29 July 2014

Dear Ms. H.,

Thank you for your review and for starting out on such a kind note. Our staff is out biggest asset and I am proud that they handled your concerns in such professional and caring fashion.

Please know that the policy of authorizing a certain amount of funds on your credit card to allow for charges to your room is absolutely customary in domestic luxury hotels and certainly standard in all full service hotels in New York City. What is unusual is that this authorization (similar to when renting a car), triggered a fraud alert by your bank. We were quick to assist in resolving this matter and even connected your bank representative to you to clarify the technical aspect of this authorization. For the vast majority of our guests this common authorization, which is released upon departure if not used, goes mostly unnoticed.

With that said we are very sorry that this tainted your stay so much.

Thank you also for your feedback about certain design aspects of our bathrooms. Being created by famed architect Thierry Despont – there may have been an occasional deviation from “form follows function”.

We hope there will be an opportunity for us to impress on another visit to New York City. I have emailed you directly and look forward to being able to speak to you personally.

With best regards

AXEL FISCHER

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Reviewed 26 July 2014

Haven't had such a good feeling about a hotel in a long time. The amount and detail of personal attention was impressive. We felt so well taken care of. We staued in two connected doors with our 3 children and will certainly be back soon. If anybody has doubts about a stay here with small children I can only recommend to reconsider.

Room Tip: Our rooms were excellent, but without view at all. Next time we would require some sort of view.
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Matthias D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014

This lovely boutique Hotel is located just steps away from Times Square, but once you step inside the hustle and bustle soon fades away. The staff is excellent, pleasant and helpful; everyone from the front door to the bar/dining area to the concierge staff and front desk! Everyone truly tries to make you feel special as a guest there. The rooms are beautifully decorated, and the bathrooms are what set it apart from all the rest. Exceptional fixtures and shower make the bathroom a delight. If I had one thing to complain about, it would be the bed - just too firm for my taste, but others may find it comfortable. I wish they had Heavenly Beds! Overall we had a fantastic stay at the Chatwal.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank kmiller123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this reviewResponded 30 July 2014

Thank you for taking a moment to share your experience, and it is fantastic to hear that is was an enjoyable visit. As you mentioned, The Chatwal is a luxurious escape in the heart of Midtown, intimate yet dynamic in its design. We are thrilled that you found the service to be excellent and your accommodations delightful -- it's a true treatment to the sophistication and glamor of this five-star hotel. Thank you for raising your concerns regarding our beds, and we will keep this in mind moving forward in our never-ending pursuit of perfection. It was a pleasure to host you at The Chatwal, and we look forward to your next visit!

Sincerely,
Axel Fischer, Hotel Manager
The Chatwal, A Luxury Collection Hotel, New York

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

After this experience, we will never stay any place else. We had booked a room with king bed, etc., but upon arrival we were upgraded to a suite with separate sitting room and two bathrooms. What's not to like?

  • Stayed: August 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

Brandon Short and his staff made my weekend birthday get away in New York the best ! My dearest friend Windy and I shared a double suite with a terrace and the service was excellent! Clean, courteous, in the heart of everything stylish and very luxurious! Great eating recommendations, timely 24 hour service including chocolates, fruit and bubbles! Mirrored restrooms with roomy shower and heated bidet! Love this hotel and highly recommend. Ask for Brandon...he is delightful!

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Alicia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Chatwal, A Luxury Collection Hotel, New York

Address: 130 W 44th St, New York City, NY 10036-4011
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in New York City
#19 Romantic Hotel in New York City
#35 Luxury Hotel in New York City
#40 Business Hotel in New York City
#82 Family Hotel in New York City
Price Range: £427 - £836 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Chatwal, A Luxury Collection Hotel, New York 5*
Number of rooms: 76
Official Description (provided by the hotel):
The Chatwal, A Luxury Collection Hotel, New York.Once home to the prestigious Lambs Club, this Stanford White designed landmark was reborn as The Chatwal in 2010. Fusing Art Deco style with Manhattan’s signature sophistication, The Chatwal has reinterpreted the elegance and glamour of classic New York City.Offering 76 guest rooms, inclusive of 27 suites, The Chatwal features a current pool, 24 hour fitness center and is home to The Red Door Spa by Elizabeth Arden. Guests are invited to enjoy celebrated “Iron Chef” Geoffrey Zakarian’s Lambs Club Restaurant, featuring modern American Cuisine. Wireless internet access and butler service is complimentary to all guest rooms. ... more   less 
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Also Known As:
The Chatwal Hotel New York City

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