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“Well-managed and nice decor. Excellent hotel”

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InterContinental New York Times Square
Ranked #176 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersGold level
New York City, New York
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Well-managed and nice decor. Excellent hotel”
5 of 5 bubbles Reviewed 1 June 2014

This hotel is consistently run to the high level of service that I've seen in other top Intercontinental Hotel properties. The lobby and the rooms are tastefully decorated and expected for the price range of the hotel.

I arrived around noon, and was told that my room was not ready for check-in. The hotel contacted me after 3pm, which is the standard check-in time. I expect that given the high occupancy rate, it is unlikely to obtain early check-in unless you have top status. The room is large by New York City standards. The bathroom products were Agraria brand. There is a very nice rain shower head. The bed was very comfortable. The TV had a responsive remote, and the channels had good reception. Standard Wifi was free.

Service was overall excellent. I would return again. I am an IHG Platinum member.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patrick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this review, 3 June 2014
Dear Patrick C.:

Thank you for being a loyal Platinum IHG Rewards member! We thank you for choosing the Intercontinental New York Times Square for your recent stay and we are delighted for your recommendation. We look forward to your next stay with us!

Warm regards,

Executive Office
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
74 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

My husband and I took our daughter and three friends for a surprise Sweet 16 trip to NYC! The city was awesome as always, but the Intercontinental Hotel made our daughter's special day even more memorable! Victoria at the front desk went above and beyond to accommodate 4 sixteen year old girls! She surprised our daughter with treats in the room when we returned from our dinner. She made me feel like I had picked a safe and wonderful place for our daughters celebration! We are looking forward to our next trip in!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juliedonato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this review, 5 June 2014
Dear JulieDonato:

Thank you for choosing the InterContinental New York Times Square for your daughter's Sweet 16! We are thrilled that Victoria provided 5-star service to your family during your stay. We appreciate your recommendation, and hope to welcome you back soon!

Warm regards,

Executive Office
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Odenton, Maryland
Level Contributor
418 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed 1 June 2014 via mobile

When you come to New York there is no better place to stay than the InterContinental. Amazing view and even better service from all parts I the hotel. Room service was fast and the good was great. Had a NY Strip cooked perfectly at medium with a load baked potato and fresh veggies. Even had my shoes shined the next morning by a extremely happy shoe shine man. If you want a place to stay that you will remember this is the place for you.

Stayed February 2014, travelled on business
Helpful?
1 Thank Ddb2422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this review, 3 June 2014
Dear Ddb2422:

Thank you for your great review! We are so glad you enjoyed our scrumptious cuisine, skyline views, and friendly service. We appreciate your taking time to post about your stay, and we hope to welcome you back soon.

Warm regards,

Executive Office
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bryans road
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 31 May 2014

My husband & I travel a lot with this brand we are Ambassador member. The check in was very speedy which we needed that time of night.the room was standard( no upgrade except high floor). A lot of team members standing around in the lobby with nothing to do. The bellmen not opening the doors- asking to handle your luggage ect. ( need a little more training). On the other hand Leslie (concerige) was super great. Sally at the front desk was awesome.

Room Tip: Higher floor is great
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lisa w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this review, 3 June 2014
Dear Lisa W.:

Thank you for being a loyal InterContinental Ambassador! We appreciate your feedback about your recent stay. We are happy to hear that Sally and Lesley made your stay memorable. We will be sure to share your comments with them! We also thank you for your constructive comments regarding the bellmen. Feedback like this helps us to improve our services, and we will review our protocol with our team. We look forward to welcoming you back soon!

Warm regards,

Executive Office
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Birmingham, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 May 2014 via mobile

Having been to NYC many times it was a great experience to stay at the intercontinental in times square which was conveniently located at the heart of manhattan with easy access to the subway (right next door), port authority bus station which was just 2 blocks away; and an abundance of restaurants of every cuisine.
The hotel staff are very friendly and accommodating and were able to advise us on different things that made our stay our best NYC stay to date!
The rooms are spacious with decent views and a spacious and clean bathroom. The bed was massive and comfortable.
Not many of the TV channels worked which was not a major thing as we weren't in the room much but is something I would like to see fixed for next time.
I would definitely recommend this hotel to anyone who is considering a trip to New York.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank mrs b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this review, 3 June 2014
Dear Mrs. B:

Thank you so much for choosing the InterContinental New York Times Square for your second honeymoon, and for your recommendation! We are delighted to hear that our team made your stay a memorable one. We apologize for the television issues, and we thank you for letting us know. We will have our engineers check this out today! We look forward to welcoming you back in the future.

Warm regards,

Executive Office
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Boston
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 29 May 2014 via mobile

this hotel offers the convenience of being directly across the street from a subway. it is also in walking distance to times sq & many major theaters. shake shack is next door.

the hotel also has a small but passable work out room open 24 hours. the rooms are relatively sound proof & well kept & updated.

the restaurant/bar is somewhat loud & not great for conversation. the barclay intercontinental on the east side of times square has a superior bar/lounge for conversation & unwinding compared to the times sq location. otherwise this location is much more convenient & the rooms seem much more up to date.

Stayed May 2014, travelled on business
Helpful?
Thank kmello70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this review, 3 June 2014
Dear Kmello70:

Thank you for your rave review! We are thrilled to hear that you enjoyed our location, comfortable guestrooms, and friendly service. We appreciate your comments about the noise level in Ca Va and we will investigate how we might be able to mitigate this. We look forward to your next stay with us!

Warm regards,

Executive Office
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Basildon, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

Comfortable beds.
Fantastic shower facilities.
Friendly staff.
Perfect position for all areas of this great city.
We stayed here for 3 nights from Sunday 25th May. Everything about the hotel facilities was great. We travelled with our 3 teenage children and they had a very good introduction to New York. From the doormen, to the chamber maids and the front of desk to the concierge. Everyone was polite and very helpful.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gardstella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this review, 3 June 2014
Dear Simon1964:

Thank you for your 5-star review! We believe that our staff are our most valuable asset, and we are delighted to hear that they made your family's recent stay a memorable one. We look forward to welcoming you back soon.

Warm regards,

Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental New York Times Square

Property: InterContinental New York Times Square
Address: 300 W 44th Street, New York City, NY 10036-5419
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Green Hotel in New York City
#60 Business Hotel in New York City
#89 Family Hotel in New York City
#90 Romantic Hotel in New York City
#129 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — InterContinental New York Times Square 4.5*
Number of rooms: 607
Official Description (provided by the hotel):
Towering 36 stories above the city, the InterContinental Times Square features 607 luxurious guestrooms with floor-to-ceiling windows offering panoramic views of the Manhattan skyline and Hudson River. Drawing upon natural elements, the rooms are designed to evoke the feeling of a chic Manhattan residence, and average at 350 sq. ft. amongst the largest in midtown. Each room includes spacious work station, 42 in" HDTV and a spa-inspired bathroom with walk-in rain shower accentuated with blue mosaic tile. Situated just off the Times Square neighborhood, known as the "Crossroads of the World," the hotel brings the InterContinental touch to one of New York City's most popular areas. The hotel is close proximity to the Broadway Theatre District, Central Park, Fifth Avenue shopping, and many major transportation centers in Manhattan making it a convenient base to explore the city. Featured at the hotel is the Stinger Cocktail Bar and Kitchen, a lounge experience by Celebrated Chef Todd English. Guests are welcome to indulge in worldly comfort food alongside bespoke cocktails and an extensive offering of wine and beer. Offering signature cocktails three sized options and large batch punch-bowls the lounge at the Stinger brings the art of craft cocktails to Hell's Kitchen and the Theater District. ... more   less 
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Also Known As:
Intercontinental New York Times Square Hotel New York City

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