Booked this hotel as I wanted something near Times Square and needed to use a Southwest Vacations gift certificate. Note: Southwest Vacation gift certificates cannot be used on air fair only and must be used with vacation packages. Then - you have to pay for your vacation package via credit card and send your gift certificate back via snail mail and wait for a credit. I do not recommend this. I picked this "package" because it worked best for my son and I - however if I had booked airfare and hotel separately it would have been $20 less. Plus, it took too days to book due to "technical errors" on the Southwest Vacation site - that they blamed on the hotel - who knows. Anyway - this is the main reason we ended up at this hotel.
The hotel was fine. King bed - corner room - 23 floor. Could still hear traffic noise - but it is NYC - FYI. The room was clean and current and well maintained. Do not touch the mini-bar unless you want to pay for simply touching items in the mini bar. This is well documented in reviews and we were warned at check-in. So - don't plan on using the mini bar fridge to keep anything cold that you bring….. They will charge you for whatever you remove even if you don't consume it or it won't spoil…..
The common areas of the hotel were very nice. I have to agree with some of the reviews about the front desk. There is this huge (and probably structurally unavoidable) pillar that blocks the front dest area. This causes staff to call people to the front desk who they can see - but who may not be next in line. Once I went to the desk directly (to ask for a subway map) and was directed back behind the pillar in a very rude manner. It was embarrassing…. Many guests later (many who came after me) I got my map. Total waste of time. They need to fix this.
Also, the room cards were regularly desensitized. I had to get three sets of keys over a three night stay. I was told repeatedly by front desk staff to keep keys away from my phone (they were nowhere near my or my son's phones). So again….. three more times waiting in the annoying front desk line.
Also, to get to your room, you have to use your room key in the elevator. A great safety precaution that I've used in many other locations. However, at this hotel, half the time the keys would not work in the elevator for anyone in the elevator. It became a joke among elevator riders who could get their key to work and how fast we could reach over each other to push our room floors. A total nuisance. Note: you can only insert your key on one side of the elevator so that results in every passenger reaching over each other in an attempt to insert their key and press their floor button. Very strange….. you will also learn that everyone has trouble with their room keys in the elevator and at their room door as you become fast friends with total strangers over this unique frustration.
Our room rate with our "package" was in the $350 plus range. For families - no pool, no free breakfast, but it is very close to Times Square and literally above a Shake Shack (expect long lines), next to a subway entrance (42nd St), and very close to all kinds of restaurants, drug stores, and if you go south on 8th street, a men's club and porn shop….. FYI.
If I got a good rate I might stay there again as I know know my way around NYC from that location. The subway and overall location is convenient. The hotel is lovely and up to date. Room was very nice despite my issues above. Overall it was fine - but nothing "warm and friendly" if that is at all important to you…
- Official Description (provided by the hotel):
- Towering 36 stories above the city, the InterContinental Times Square features 607 luxurious guestrooms with floor-to-ceiling windows offering panoramic views of the Manhattan skyline and Hudson River. Drawing upon natural elements, the rooms are designed to evoke the feeling of a chic Manhattan residence, and average at 350 sq. ft. amongst the largest in midtown. Each room includes spacious work station, 42 in" HDTV and a spa-inspired bathroom with walk-in rain shower accentuated with blue mosaic tile. Situated just off the Times Square neighborhood, known as the "Crossroads of the World," the hotel brings the InterContinental touch to one of New York City's most popular areas. The hotel is close proximity to the Broadway Theatre District, Central Park, Fifth Avenue shopping, and many major transportation centers in Manhattan making it a convenient base to explore the city. Featured at the hotel is the Stinger Cocktail Bar and Kitchen, a lounge experience by Celebrated Chef Todd English. Guests are welcome to indulge in worldly comfort food alongside bespoke cocktails and an extensive offering of wine and beer. Offering signature cocktails three sized options and large batch punch-bowls the lounge at the Stinger brings the art of craft cocktails to Hell's Kitchen and the Theater District. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, IHG, Odigeo, Expedia, Southall Travel, TravelUp, Priceline, Ebookers, Hotels.com, TripOnline SA, Traveltool, S.L.U., HRS, Evoline ltd, Cancelon and HotelQuickly so you can book your InterContinental New York Times Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Intercontinental New York Times Square Hotel New York City