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“Good option close to Times Square”

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InterContinental New York Times Square
Ranked #176 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersGold level
Franklin
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Good option close to Times Square”
Reviewed 12 June 2014

Booked this hotel as I wanted something near Times Square and needed to use a Southwest Vacations gift certificate. Note: Southwest Vacation gift certificates cannot be used on air fair only and must be used with vacation packages. Then - you have to pay for your vacation package via credit card and send your gift certificate back via snail mail and wait for a credit. I do not recommend this. I picked this "package" because it worked best for my son and I - however if I had booked airfare and hotel separately it would have been $20 less. Plus, it took too days to book due to "technical errors" on the Southwest Vacation site - that they blamed on the hotel - who knows. Anyway - this is the main reason we ended up at this hotel.

The hotel was fine. King bed - corner room - 23 floor. Could still hear traffic noise - but it is NYC - FYI. The room was clean and current and well maintained. Do not touch the mini-bar unless you want to pay for simply touching items in the mini bar. This is well documented in reviews and we were warned at check-in. So - don't plan on using the mini bar fridge to keep anything cold that you bring….. They will charge you for whatever you remove even if you don't consume it or it won't spoil…..

The common areas of the hotel were very nice. I have to agree with some of the reviews about the front desk. There is this huge (and probably structurally unavoidable) pillar that blocks the front dest area. This causes staff to call people to the front desk who they can see - but who may not be next in line. Once I went to the desk directly (to ask for a subway map) and was directed back behind the pillar in a very rude manner. It was embarrassing…. Many guests later (many who came after me) I got my map. Total waste of time. They need to fix this.

Also, the room cards were regularly desensitized. I had to get three sets of keys over a three night stay. I was told repeatedly by front desk staff to keep keys away from my phone (they were nowhere near my or my son's phones). So again….. three more times waiting in the annoying front desk line.

Also, to get to your room, you have to use your room key in the elevator. A great safety precaution that I've used in many other locations. However, at this hotel, half the time the keys would not work in the elevator for anyone in the elevator. It became a joke among elevator riders who could get their key to work and how fast we could reach over each other to push our room floors. A total nuisance. Note: you can only insert your key on one side of the elevator so that results in every passenger reaching over each other in an attempt to insert their key and press their floor button. Very strange….. you will also learn that everyone has trouble with their room keys in the elevator and at their room door as you become fast friends with total strangers over this unique frustration.

Our room rate with our "package" was in the $350 plus range. For families - no pool, no free breakfast, but it is very close to Times Square and literally above a Shake Shack (expect long lines), next to a subway entrance (42nd St), and very close to all kinds of restaurants, drug stores, and if you go south on 8th street, a men's club and porn shop….. FYI.

If I got a good rate I might stay there again as I know know my way around NYC from that location. The subway and overall location is convenient. The hotel is lovely and up to date. Room was very nice despite my issues above. Overall it was fine - but nothing "warm and friendly" if that is at all important to you…

Room Tip: Our corner room had excellent views.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this review, 16 June 2014
Dear Ann C:

Thank you for posting about your recent stay! We are pleased to hear that you enjoyed our central location, but we apologize that you found some aspects of our service lacking. We will review your comments in our next Quality meeting. We hope to have the opportunity to welcome you back in the future.

Warm regards,

Executive Office
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Chicago, Illinois
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 June 2014 via mobile

Just checked into this hotel for a three night stay. I booked through the IHG 1-800 # and upon check-in the counter had me in a Superior Corner which is NOT what I booked or paid for. I called IHG who confirmed I was to be in a Sky View Corner. Long story short, I'm still not in the right room. Furthermore, the room I'm in is not clean. Hair everywhere. Very disappointing way to start our NYC vacation espesh at the price I paid and the lackluster room I received!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank kalea_h22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this review, 17 June 2014
Dear Kalea:

Thank you for your feedback regarding your recent stay. I am so sorry to hear that your check-in experience was not up to the InterContinental standard. I can certainly understand your frustration at the lapses in service as you were beginning your vacation. I hope that our team was able to improve your stay since that experience, and that you enjoyed a wonderful vacation here in New York City. We welcome you to contact us the next time your travels bring you to Manhattan, so that we can ensure a flawless stay.

Warm regards,

Executive Office
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Plantation, Florida
Level Contributor
135 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 9 June 2014

Great location, room, and view. Service needs some attention.

This was our first stay at ANY Intercontinental. Traveling to NYC about twice a year, we have stayed in about a dozen properties over the last fifteen years. Old faithful are the Waldorf-Astoria and the W Lexington for consistent service at the perfect price. However, from the Intercontinental brand, we were excited to visit, and expected more. We paid about $375 a night as this was purchased through a charity auction that the Intercontinental was supporting. Kudos to Intercontinental for that, as I think it was a local school they were supporting. So, for about $750 we got two nights with breakfast included. Less than we could have booked it online that week (more like $400 a night).

We contacted the hotel before we arrived and stressed that the most important thing we require in a hotel stay is a clean, crisp room. Cleanliness is the ONLY thing we ask, they rest are all extras to us. Overall, the room was clean, with a beautiful bathroom. The bed was comfortable with nice bath amenities. Super view (see picture). 24-hour work-out room, SUPER breakfast buffet. Large bar/sitting area with a nice modern fireplace. No spa, or pool, on site.

The location (just off Times Square) is the property’s best draw. But if location is all that matters, you might want to keep looking as there are nearby options for MUCH LESS, with better service.

As for service, not so outstanding or consistent. Front desk was cold, bordering on aggressive, and even rude at times, in our opinion. This is one of the only 4-star NYC property we have stayed at that did not welcome us, ask if we had questions, or described the property at all. No welcome at all, just “next in line” and a set of keys, and we were on our way to the elevator. The front desk is very WEAK. All three times we needed assistance from the front desk ...we would not describe the reception as hospitable, or even vaguely kind. More like cold, but generally efficient.

A few shout outs for great service - Taj and Vladimir were very kind and helpful!

At $350 0r $400 a night, sorry to say, you might keep looking.

Room Tip: Ask for a corner
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this review, 11 June 2014
Dear Kelton:

Thank you for your balanced review! We appreciate both positive and constructive comments, and your feedback is a valuable resource to us. While we are delighted that you enjoyed our central location and world-class views, we sincerely apologize that our service fell well below the InterContinental standard. We take your comments seriously, and will strategize with our Executive Committee as to how we can improve our reception. Thank you also for your kind words about Taj and Vlad - they are key members of our team, and we will be sure to share your comments with them! We do hope that you give us another chance to show you a truly InterContinental stay.

Warm regards,

Executive Office
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Hartland, Wisconsin
Level Contributor
205 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 9 June 2014

First off, the location is great! It sits on the corner of 44th Street and 8th Avenue with a subway station right next to it. You can walk to all the spots in the Times Square area or hop the subway to get anywhere you want to go. It is close to Times Square without any of the noise and is perfect for shows ,dinners or sightseeing. The King room we had was very spacious and the shower was great which is always a concern for me.
There were a couple of glitches that are worth mentioning though. First off, they have a "Green Program" in place for the towels, yet the maid changed them every day even though I specifically hung them back up to dry. If you want to go "Green", then teach your staff the correct policy. Secondly, the maid never vacuumed our room the entire stay. On the first day I ate a couple of Black and White cookies and swept the crumbs onto the carpet. as of this morning, the crumbs were still on the carpeting 4 days later! Also, and this is not the fault of the hotel, there was a smoker in one of the rooms and was blowing their smoke into the air ducts. This smoke would then enter our room via the ventilation system. I called the front desk and security came up, but they could not do anything about it except move us to a different room. This is a non-smoking hotel that charges $200 if they catch you, but I would suggest a harsher penalty of a $1000 in order to make these smokers think twice about smoking!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NWTFTOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this review, 11 June 2014
Dear NWTFTOM:

Thank you for choosing the InterContinental New York Times Square for your recent stay, and for posting about your visit! We are delighted to hear that you enjoyed our location, plush guestrooms, and rainforest showers. We sincerely apologize that the housekeeping was not up to the InterContinental standard. We appreciate your bringing this to our attention, as we will review our training protocol with our team. We also apologize for the neighboring smoker. This is something we do not tolerate, and we will review your comments at our next quality meeting so that we can prevent this from occurring in the future. We look forward to your next visit, so that we can provide a truly 5-star experience.

Warm regards,

Executive Office
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Miami, Florida
Level Contributor
59 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 June 2014

The InterContinental NY Times Square is definitely above average...somewhere between good and very good. Here's why:

Location:
If you are traveling as a tourist and want to see NYC sites, like Time Square, the great restaurants, Central Park, famous landmarks, etc. this is an excellent location. It's on 44th and 8th, between Times Square and Hell's Kitchen. So, you have easy walking access to the lights and nightlife along with great restaurants. There are also a couple of subway lines (the A C E blue line is literally steps from the front door) nearby to get around to almost anything in the city.

Hotel:
This is an upscale hotel and it shows. It's classy and well finished in the public spaces, like the lobby. The rooms are nice and the bathrooms are very nice! My only dings against the hotel in this category are that they could refresh some of the wallpaper, carpet and finishes in the hallways on the room floors. Again, while nice finishes were used, there was obvious traffic wear & grime visible even at casual glance.

Staff:
The staff were all excellent. This is a place that seems to pride itself on top service. Well done.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this review, 11 June 2014
Dear Mark F:

Thank you for your great review! We are delighted to hear that you enjoyed our location and friendly service. We also appreciate your constructive feedback regarding the hallways and corridors. We are always seeking to improve, and we will be sure to review those areas and make the appropriate updates. We hope to welcome you and your family back soon!

Warm regards,

Executive Office
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Amersham, United Kingdom
Level Contributor
120 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 7 June 2014

We have had the good fortune to stay at a number of high quality hotels around the world during the past year, and this did not compare well. From the offhand welcome at reception to the bellstaff who seem to spend all day hanging around shooting the breeze with one another, to the loud club music pounding from speakers above the front door, to the TVs with very poor reception on most channels.this hotel does not have the ambiance expected at an Intercontinental. Towards the end of our stay the restaurant closed for the night, leaving the property with no inhouse bar or restaurant - very poor for a supposed quality property. Door staff were usually unable to find us a taxi, and waved us off to stand among the traffic on 8th Avenue to do our best to find our own.

On the upside, the location is good in the heart of the entertainment district, the room was clean and comfortable (although the TVs looked as though they had been installed by a rank amateur) and our maid Adrianna on the 21st floor was friendly and did her best to make sure everything in our room was fine.

Expensive, mediocre and forgettable.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hairyscot1314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this review, 10 June 2014
Dear Guest:

Thank you for your constructive feedback. We apologize that your recent stay did not live up to the InterContinental standard, and we thank you for bringing these items to our attention. We will send an engineer up today to look at the televisions on the 21st floor. Comments like yours help us to further improve our services. We also thank you for your praise of Adrianna - we will be sure to share your kind words with her and her team. We welcome you to reach out to us the next time your travels bring you to New York City, so that we can provide you with the flawless stay you should expect at the InterContinental.

Warm regards,

Executive Office
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Akron
Level Contributor
90 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 June 2014

The Intercontinental Hotel in Times Square is very convenient for use when staying in Manhattan. Pros: very clean and spacious rooms; housekeeping is friendly and considerate while maintaining your room; location near Times Square and Theater District with less noise than many others; Bar is friendly and mixologists are accurate in creating cocktails; restaurant, Ca Va, is above average for hotel restaurants. Cons: entrance on 44th - fewer taxis (we walked the few steps to 8th Ave); bell service and assistance with luggage is less than many in the area. Yes, we will stay there again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UncommonWiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Executive Offic... ., Manager at InterContinental New York Times Square, responded to this review, 9 June 2014
Dear Uncommon Writer:

Thank you for choosing the InterContinental New York Times Square for your recent stay! We are delighted to hear that you enjoyed our friendly service, comfortable ambiance, and bespoke cocktails! We do apologize for any understaffing at the door- we will be sure to look into this! We look forward to welcoming you on your next visit!

Warm regards,

Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental New York Times Square

Property: InterContinental New York Times Square
Address: 300 W 44th Street, New York City, NY 10036-5419
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Green Hotel in New York City
#60 Business Hotel in New York City
#89 Family Hotel in New York City
#90 Romantic Hotel in New York City
#129 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — InterContinental New York Times Square 4.5*
Number of rooms: 607
Official Description (provided by the hotel):
Towering 36 stories above the city, the InterContinental Times Square features 607 luxurious guestrooms with floor-to-ceiling windows offering panoramic views of the Manhattan skyline and Hudson River. Drawing upon natural elements, the rooms are designed to evoke the feeling of a chic Manhattan residence, and average at 350 sq. ft. amongst the largest in midtown. Each room includes spacious work station, 42 in" HDTV and a spa-inspired bathroom with walk-in rain shower accentuated with blue mosaic tile. Situated just off the Times Square neighborhood, known as the "Crossroads of the World," the hotel brings the InterContinental touch to one of New York City's most popular areas. The hotel is close proximity to the Broadway Theatre District, Central Park, Fifth Avenue shopping, and many major transportation centers in Manhattan making it a convenient base to explore the city. Featured at the hotel is the Stinger Cocktail Bar and Kitchen, a lounge experience by Celebrated Chef Todd English. Guests are welcome to indulge in worldly comfort food alongside bespoke cocktails and an extensive offering of wine and beer. Offering signature cocktails three sized options and large batch punch-bowls the lounge at the Stinger brings the art of craft cocktails to Hell's Kitchen and the Theater District. ... more   less 
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Also Known As:
Intercontinental New York Times Square Hotel New York City

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