In the past 5-6 years, I have been staying in Intercontinental Bangkok and hotels of various ranking in a number of cities, including the renowned Japanese onsen residence, famous for service. New York is a city that I spend 4-5 days annually , in various seasons, except winter. What disappoint me most is what I get from Intercontinental Times Square.
no porter ever look at me at the entrance and around the lift area though I carried two heavy baggage. They enjoyed chewing gums and talking among themselves.
no request from the check-in staff if I want help to carry the luggage to the room. (every time, porters in any hotel, big names or local one, in Japan and in Intercontinental Bangkok instantly come to my aid to take up even carry-on baggage) This is more like a college hall check-in than a 5 star hotel one. DIY.
No space in the fridge to cool even the smallest pack of fruit. It is mean to warn customers that any bottle moved out of the location for longer than 30 seconds would be considered sold.
no newspaper at the door - not so in Bangkok Intercontinental- You have to collect it yourself, and I had to ask. No info about complimentary newspaper in the lobby or during check-in
no sitting space in the lobby for meeting friends or wifi. Only ONE couch without back for a maximium of three available--a weird scene for a 5 star hotel. Even the Comfort Inn next door would have the ground floor open for sitting, after the breakfast time.
no proper hotel cafe available--a 5 star hotel should provide meal service of various levels and functions in three separate locations, not a compact one, combining bar, with lounge with dining tables, all in one place. How come that a hotel of this ranking would not have a cafe for breakfast and lunch. Co-share in hotel industry: a trend?
No welcome drink for members of loyalty; the Bangkok one does, and so are others because I have not joined any package tour in hotel accommodation.
No bath tub. This should be made it clear in the list of hotel amenities since some elderly prefer bath tub.
So much so about `nos`. When I pay more for a bigger name, I expect more, especially when I compare hotels of the same brand. How can the difference be that great? Dont tell me that `this is New York`; this is a devilish tone to scale down improvement. Those who give this excuse for discourses and faults and declining service and hygiene in the city should go and see for yourselved in any cities in Japan, especially Tokyo and see how clean and orderly a city of over 10 million populace is, and how alert the hotel staff is. If not Tokyo, go to witness and compare hospitality service standard in Bangkok. Complacency kills.
When I asked if I could have my check-out time extended beyond 1 p.m., a common grace offer I get in other Intercontinental, I was told that the hotel was quite full. Yes, my request was not confirmed in the same day, nor was it rejected. I understand that I was already given an hour extra, being a member, but would it be too abrupt as to tell me `you are already given an hour. You have to leave in 20 minutes time, if not the extra day rate would be credited to your account.` I have a strong feeling that I am to be deported, or summoned to leave office in an unannounced lay off.
I pay half , and I can stay in the Comfort Inn opposite this high-riser hotel. Nevertheless, I was only given a lower level room on top of the entrance awning, facing the street, though `I received thanks from another check-out lady for being `a loyal member of the hotel`. She spoke with great modesty and concern and her sweet apology and explanation let me leave the hotel with comfort and at peace. She even asked me to go back to the room to take a shower before I left. I did no wrong. My mistake is to take a grace offer for granted, but I should not be told to leave in 20 minutes. By the way, I stayed for 5 nights in this 5 star hotel.
- Official Description (provided by the hotel):
- Towering 36 stories above the city, the InterContinental Times Square features 607 luxurious guestrooms with floor-to-ceiling windows offering panoramic views of the Manhattan skyline and Hudson River. Drawing upon natural elements, the rooms are designed to evoke the feeling of a chic Manhattan residence, and average at 350 sq. ft. amongst the largest in midtown. Each room includes spacious work station, 42 in" HDTV and a spa-inspired bathroom with walk-in rain shower accentuated with blue mosaic tile. Situated just off the Times Square neighborhood, known as the "Crossroads of the World," the hotel brings the InterContinental touch to one of New York City's most popular areas. The hotel is close proximity to the Broadway Theatre District, Central Park, Fifth Avenue shopping, and many major transportation centers in Manhattan making it a convenient base to explore the city. Featured at the hotel is the Stinger Cocktail Bar and Kitchen, a lounge experience by Celebrated Chef Todd English. Guests are welcome to indulge in worldly comfort food alongside bespoke cocktails and an extensive offering of wine and beer. Offering signature cocktails three sized options and large batch punch-bowls the lounge at the Stinger brings the art of craft cocktails to Hell's Kitchen and the Theater District. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Odigeo, Ebookers, Priceline, TravelUp, Hotels.com, Southall Travel, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, HotelQuickly, HRS and getaroom.com so you can book your InterContinental New York Times Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Intercontinental New York Times Square Hotel New York City