This was our first visit to New York and we stayed here between the dates of 24th and 28th of December and we stayed in a King Sky Room. Upon our initial arrival we were struck by the design, cleanliness and plushness of the place. The view was also great. The location is very central if you like that sort of thing (within walking distance to the hustle and bustle of Times Square - two blocks away).
After the first night my wife had came down with a number of rashes, I was strarting to feel a bit 'itchy' and noticed a few red marks on my body, night by night the itching was getting worse. It never occurred to us that this £350 a night would have bed bugs! It was only on the final night where the penny dropped and at 4.30am when we were rushing out to to go to the airport that we saw the bloated red bugs crawling around the covers (makes my skin crawl thinking about it again), in a rush I took a couple of photo's on my iphone (please see photos) and whilst rushing out for our taxi to the airport I mentioned to the person at the reception desk that there were bed bugs in our room I also showed him the photo's he assured me he'd investigate and call me back on the details I gave… no response..
Fast forwards 3 weeks and after a number of emails back and forth with the management (Drew Schlesinger - General Manager for the hotel - who to be fair to him has been very friendly and has apologised for the ordeal) the Hotel are refusing to offer a refund despite the photo's clearly showing them in their room and a doctors report for the bites and rashes (I just wish I'd not rushed out - we had a flight to catch and a car was waiting for us - and showed the onsite manager the bed bugs in the flesh). They are instead proposing that we deal with an external insurance company based in New Jersey on their behalf! Unbelievable service!! Not only was our holiday ruined but now we also need to deal with an external insurance company to have any chance of getting a reimbursement. :(
Aside from the bed bugs and resultant ruined holiday, on a daily basis apart from the bed the rest of the room was not really cleaned in any way apart from the bed and taking the towels away - perhaps this was due to the snow conditions and staff could not get in to work - regardless it was very poor. Add that to the fact that in such a high end hotel you still have to pay for jumping on the wifi and to the fact that you get charged extortionate amounts for eating (what we thought were complimentary) m&m's and nuts left out on the table each morning - £92 for each day! £180 odd pounds for eating some m&m's and nuts that we thought were complimentary!!?? Crazy. If you do stay here make a mental note not to touch the nuts and chocolates that are left in that tray. Even though they look like they are complimentary they are soooooo not.
Aside from the shambolic experience we had in this hotel in future I think we will pursue a hotel not so squarely in the tourist trap area of Times Square. Areas like Greenwich and Tribeca appealed to us a lot more once we'd had a chance to explore a little bit around.
- Official Description (provided by the hotel):
- Towering 36 stories above the city, the InterContinental Times Square features 607 luxurious guestrooms with floor-to-ceiling windows offering panoramic views of the Manhattan skyline and Hudson River. Drawing upon natural elements, the rooms are designed to evoke the feeling of a chic Manhattan residence, and average at 350 sq. ft. amongst the largest in midtown. Each room includes spacious work station, 42 in" HDTV and a spa-inspired bathroom with walk-in rain shower accentuated with blue mosaic tile. Situated just off the Times Square neighborhood, known as the "Crossroads of the World," the hotel brings the InterContinental touch to one of New York City's most popular areas. The hotel is close proximity to the Broadway Theatre District, Central Park, Fifth Avenue shopping, and many major transportation centers in Manhattan making it a convenient base to explore the city. Featured at the hotel is the Stinger Cocktail Bar and Kitchen, a lounge experience by Celebrated Chef Todd English. Guests are welcome to indulge in worldly comfort food alongside bespoke cocktails and an extensive offering of wine and beer. Offering signature cocktails three sized options and large batch punch-bowls the lounge at the Stinger brings the art of craft cocktails to Hell's Kitchen and the Theater District. ... more less
- Reservation Options:
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- Also Known As:
- Intercontinental New York Times Square Hotel New York City