Loved the hotel having stayed in November, everything was cool and quirky and in a great location. I have absolutely no complaints about any of the actual features of the hotel they were just fantastic. The issue with my stay arose with the continental breakfast - very average selection to say the least, regardless we had it anyway as it was included in the package - or so we thought. After asking staff whether we had to pay extra for other things or was that all included in the free continental breakfast, we were met with the response it would be extra, so we stuck with the continental. Upon leaving we went to pay for the coffees that we had to find that the whole breakfast had been billed...... This was queried and following a quick check on my mobile phone, the website for the hotel clearly stated 'Free perks included: continental breakfast' Following pointing this out to the staff at the front desk they contested that because my booking didn't state it had a breakfast option it was chargable? What happened to the customer is always right. They even had the cheek to print out my booking and point to the fact it wasn't listed there. The fact is it was listed on their website as clear as day and should have been honoured. After spending nearly $2000 on a stay in their hotel surely they would comp a $20 bill which was because of their misleading advertising? It took the duration of my stay of arguing with them and it wasn't until they then billed me again for another breakfast which i didn't even have they refunded me the amount. Absolutely unacceptable behaviour from someone in the service industry and it would definitely put me off staying here again if they treat their paying customers like this, regardless of how nice the actual place is.
- Official Description (provided by the hotel):
- Located in the heart of Nolita, Manhattan’s most historic downtown neighborhood, the Nolitan Hotel is the first luxury boutique hotel to open its doors in this authentic New York City district. The Nolitan Hotel bridges comfortably chic New York City living with intuitive service and signature touches all designed for you to experience the next level of indulgence or as we like to say, life as a Nolitan! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Odigeo, Hotels.com, Agoda, Travel Republic (UK), Booking.com, TripOnline SA, 5viajes2012 S.L., Evoline ltd and Cancelon so you can book your The Nolitan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.