The hotel is hard to find , located just off 5th avenue across from the NY library with a nondiscript frontage. Upon arrival, we had to go inside and find someone to help us with our luggage. Check in was in a sparse lobby. We were offered drinks and then given a lesser room, as ours wasn't ready... though it was way after check in time and we actually checked in online 5 hours before...
The Room- very modern and sparse with little storage space, mainly a small glass enclosed closet. There was no place to store our bags. All lights were on touch pad which was a nice touch, but the buttons for the toilet were outside the bathroom. The free drinks/snacks were great but were rarely replenished. They also did not do turn down even though we asked for it until we got the manager involved. The bed is very comfortable, but they do not use top sheets- we had to ask 3 times and then finally ask a manger to get one. Free wifi. Room service was on time and hot and delicious.
The Gym- Nicely appointed though no clocks... TVs on all cardio, a small yoga area. Water available and headsets and cold towels a nice touch.
Restaurant/downstairs bar- Awesome- highly recommend the bar with open air kitchen-very cool space in the basement.
Location- great- a short walk to Bryant Park and Times Square. A good run down 5th avenue to Central Park and shops. Close to Grand Central Station.
Service- overall we were dissappointed. From the room not being what we were promised, to no turn down, to not replensihing the snacks... Also, it was impossible to find anyone at the door to get us a taxi or help us with baggage leaving or coming. And having to ask multiple times for something to be fixed is not ideal. Towards the end, housekeeping was much better.
I think if they can fix these things, the place would be great for a business traveler or couple. Would not return though as there are so many other places to stay with better service!
- Official Description (provided by the hotel):
- Located on 5th avenue at 41st street, Andaz 5th Avenue is in the fashionable Bryant Park area of midtown Manhattan directly across the street from the New York Public Library. Guests will enjoy easy access to iconic New York attractions, like Times Square, Grand Central Station, Empire State Building, Herald Square and the Theater District. For a little retail therapy, we are within walking distance to endless shopping along 5th Avenue and are near subways to take you to other neighborhoods and the outer boroughs. The Andaz experience begins the moment you arrive and are greeted by one of our Hosts, who will check you in via handheld PC. Art work can be found throughout the hotel, whether it's 14-foot murals by Carlos Capelan, which glow like fire through the windows on 41st Street, or our ever-changing tbd Art series on the doors to the bar downstairs. But we don't just want you to look at beautiful things - we want to let you live the beautiful life as well. As part of that promise, we offer amenities like free Wi-Fi, a mini-bar stocked with complimentary non-alcoholic drinks and snacks, and 6,400 sq. Ft. Of event space. ... more less
- Reservation Options:
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- Also Known As:
- Andaz 5th Avenue Hotel New York City