Despite a few bad experiences I would say most of the staff here are great and staying here can be a terrific experience. The hotel is very nice and modern. There are lots of little touches that set it apart, like providing free beverages when you arrive, free beverages and snacks in your room, and a free wine happy hour in the evenings. The restaurant was very good, with very good service. The location is also very central near the library and Bryant Park.
Our check in was great. We arrived about noon and our room was not ready. We were given coffee and sparkling water while bags were checked in. Kelly took great care of us. Later Amy brought us to our room and also took great care of us. The room was larger, modern with a lounge couch, with a slight view of the Library down the street, but near the elevators. It seemed like a nice modern styled room, which we like. Then night time came. I could hear a high pitched noise from behind the walls that had been covered up by New York traffic during the day. And the noise was even worse deeper in the room and bathroom, away from the windows. I took my Ambient sleeping pill to try and block it out, but only got about four hours sleep and woke up to a splitting headache from the noise. Since we were staying three nights, I asked my husband to talk to the front desk about moving us to a new room. He was told the hotel was full and that they would send up an 'engineer' to look at the problem. Unless they were going to break through walls, I knew the problem could not be fixed by a handyman they would send up. I checked on Hyatt's website and found out they had lied to my husband because the hotel was not full. Next we both went down to the front desk to confront the man (sorry don't know his name) about the dishonesty and to let him know this problem was beyond a handyman repair problem. As I was trying to express my thoughts about the situation he kept saying 'I hear what you are saying, I hear what you are saying' which could not be true because he kept interrupting me and cutting me off from trying to tell him what I was saying. Finally he left and Kelly, the great and very professional lady who checked us in, came and took care of everything. She didn't question our need to move, tell us it was an engineering problem, lie about the hotel being full, or argue with us in any way. She just very gracefully took care of the problem. While we went out and enjoyed the day, she had our bags moved to another room (no high pitched noise, away from the elevators) and she also had a complementary bottle of champagne sent up. Kelly took a very bad situation that would have had us checking out of the hotel that day, and turned the rest of our stay into a wonderful experience. Instead of us being upset about the bad room and poor treatment, we instead had a very nice stay thanks to her. She is a real asset to the hotel, very professional and personable.
Regarding the staff and the wine happy hour, it is also spotty. Our first night, (Thursday Sept 27th), a lady was working the happy hour area. She saw us come in but she was having a conversation with a customer (about the California coast) so we sat there for over 10 minutes without any acknowledgement we were there. Finally my husband went into the lobby to ask for assistance and Amy, the nice and professional lady who took us to our room, came in and served us wine. The the lady who left us waiting for service gave us dirty looks after this, like we had done something wrong. The next night however, we went to the wine happy hour and received excellent service from a very friendly man. He was three times busier than the lady from the night before but was giving everyone great friendly service.
Our waiter in the restaurant was also very good, professional, friendly and efficient. It was nice having a very good restaurant in the hotel, especially after exhausting days in New York.
This is a very good hotel with good amenities, some great service and some poor service. It is the extremes that can make it unpleasant. That said, when it works the hotel is a great place to stay.
- Official Description (provided by the hotel):
- Located on 5th avenue at 41st street, Andaz 5th Avenue is in the fashionable Bryant Park area of midtown Manhattan directly across the street from the New York Public Library. Guests will enjoy easy access to iconic New York attractions, like Times Square, Grand Central Station, Empire State Building, Herald Square and the Theater District. For a little retail therapy, we are within walking distance to endless shopping along 5th Avenue and are near subways to take you to other neighborhoods and the outer boroughs. The Andaz experience begins the moment you arrive and are greeted by one of our Hosts, who will check you in via handheld PC. Art work can be found throughout the hotel, whether it's 14-foot murals by Carlos Capelan, which glow like fire through the windows on 41st Street, or our ever-changing tbd Art series on the doors to the bar downstairs. But we don't just want you to look at beautiful things - we want to let you live the beautiful life as well. As part of that promise, we offer amenities like free Wi-Fi, a mini-bar stocked with complimentary non-alcoholic drinks and snacks, and 6,400 sq. Ft. Of event space. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Kognitiv US Corp, Expedia, Priceline, Hyatt Hotels Corporation, Odigeo, Hotels.com, Ctrip TA, Ebookers, 5viajes2012 S.L., TripOnline SA, HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your Andaz 5th Avenue reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Andaz 5th Avenue Hotel New York City