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“Fabulous”
Review of Andaz 5th Avenue

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Andaz 5th Avenue
Ranked #84 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Salt Lake City, Utah
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Fabulous”
Reviewed 25 October 2012

The hotel is very artsy and beautiful! From the moment we walked through the door the staff were very friendly, helpful, and accomodating.

I was traveling with family, so we stayed in a suite. I love the views of the Empire State Building and the library across the street.

I loved the foot bath in the shower, and the food and snacks in the mini were complimentary.

The staff left us store our luggage and we were able to check in two hours early.

While we were waiting for our room, I loved being able to hang out in the library with artsy books to look through and listen to the beautiful, telaxing music playing the background. I felt so peaceful that I actually feel asleep in one of the chairs in the library.

You can't beat the customer service at this hotel. When we take an trip to NYC, we are going to stay at this hotel.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chocogirl55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (502)
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English first
Los Angeles, CA
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 October 2012

Truly a fantastic stay! All the agents working at reception are courteous, professional and knowledgeable. My room was spacious and modern. Loved the hardwood floors and sleek design. And the bathroom.. just WOW. Great fixtures, amazing lighting and space, space, space.

I dined both in the restaurant and through room service and the food was amazing. Fresh ingredients and beautiful presentation.

Do yourself a favor... and STAY STAY STAY HERE.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City, Utah
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 October 2012

We checked into the Andaz in a rush after checking out of the Yotel two days early because the Yotel has no customer service and is not meant for people who want to sleep. The Andaz staff were so kind and accommodating. They stored our luggage until our room was ready and allowed us to access our room two hours early. We got an upgrade to a beautiful corner suite with a balcony. We could see Time Square, the Empire State Building, and the WTC tower from our room in addition to the beautiful library across the street. The staff were responsive to all our needs and we slept great at this place. This is our new favorite hotel and we hope to return soon and to try the other Andaz hotels in the country.

Room Tip: The corner suites have an amazing view.
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 13 October 2012

The pluses:
The bed was big and comfortable, with nice pillows. The rooms have
good high ceilings and lots of storage space. The location is very
central - although would not be first choice if you want the more stylish parts of town. There are lots of complementary snacks and drinks, both in
the room and the lobby. The bathroom (actually a shower room) was very
stylish. The staff were very enthusiastic and friendly.
The minuses:
Lots of the design involved style over substance. The overall room
space was large but was divided up in a way that left a 2 foot gap
between the bed and the wall/ television. The safe was behind a pull
down shelf that then projected out requiring the arms of a large
primate to reach the back of the safe itself. There was a kitchenette
but only one glass (in a room for up to four people). The cutlery was
in a drawer with a flat front. It did not open with a spring
action,you had to coax it open squeezing your fingers between the
bottom edge and the dishwasher (yes) door below. There were the usual
signs about hanging up your towels. The double sink had one small
towel rail on one side and nothing on the other. There were two more
hooks for towels which left none for the bathrobes. One of the room
divider doors did not close properly and the doors to the bathroom
closed with enormous creaking and banging sounds however carefully you
tried.

Overall we wished we had not chosen to pay for this much space when
lots of it was badly used.

When we left we were told that they could not get any taxis and were offered a town car to Penn station for $35. We took that and later got billed for about $140 dollars. It was refunded after an email and phone call but the email confirming it was being refunded apologised for the delay in replying but not for overcharging us in the first place. Not the best customer service.

Room Tip: We wished we had gone for a loft style room as the space might have been better used - it is difficu...
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tiptop_65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andaz5thAveMgr, Manager at Andaz 5th Avenue, responded to this review, 15 October 2012
Dear Tiptop_65,

Thank you for staying with us! I'm glad to hear that you felt our team was enthusiastic and friendly. Thank you also for your design feedback of your guestroom suite. You will be glad to know that we plan on renovating the inside of our kitchenette in 2013 to make them more user-friendly, particularly the drawers that you mentioned. Our Engineering team is looking into making sure the divider door hinges are better oiled. I am so sorry that we overcharged for transportation - you are right, even though this was corrected, it should never have happened in the first place. Please let me know if you are planning to be back in New York. I would love to personally make sure that you have a great room during your next stay, and show you what we have done in improvements!

Warm regards,

Connie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 October 2012

From the attentive doorman to the hostess who greeted me at the door with a bottle of sparkling water... I was made to feel special every step of the way. There is no check in desk and you are put right at ease as the host checks you in on an IPad. I requested and received a quiet, minimalist room with high end features such as touch operated black out shades. Room service was fast and reasonable. I requested a toothbrush and received the toothbrush, toothpaste and floss. It's as if the staff really wanted to exceed every expectation. The hotel is directly across from the New York Library. This was my first stay and won't be the last!

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheryl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
Reviewed 11 October 2012

We stayed for 5 nights and everything from service to food was amazing. Great location with an easy walk to anywhere in Manhattan. Very central. When you walk in you are greeted with super friendly and helpful check in staff. They offer advice on anything that your little heart wishes to do whilst in NY. The bathroom shower was insane with water coming from every different angle and the bed was super super comfy. We went to breakfast every morning in the hotel as the atmosphere, food and coffee were all excellent so why go elsewhere.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TLane28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fortaleza, CE
Level 5 Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 10 October 2012

Just accross from the New York Public Library (which deserves a visit!) and a few blocks away from the Grand Central Station (try the Oyster Bar there), this hotel has a perfect location in middle Manhattan. We stayed in a very confortable and modern loft. Everything was very clean and the bed itself was great! The minibar content was complimentary, except for the alcoholic beaverages. The staff was really kind with us, and the check-in/check-out processes were surprisingly fast. Next time in NYC this is a place to be considered!

Stayed June 2012, travelled as a couple
Helpful?
Thank ErnestoMelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Andaz 5th Avenue

Property: Andaz 5th Avenue
Address: 485 5th Avenue, New York City, NY 10017-6149
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Family Hotel in New York City
#34 Romantic Hotel in New York City
#45 Business Hotel in New York City
#50 Green Hotel in New York City
#69 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Andaz 5th Avenue 4.5*
Number of rooms: 185
Official Description (provided by the hotel):
Located on 5th avenue at 41st street, Andaz 5th Avenue is in the fashionable Bryant Park area of midtown Manhattan directly across the street from the New York Public Library. Guests will enjoy easy access to iconic New York attractions, like Times Square, Grand Central Station, Empire State Building, Herald Square and the Theater District. For a little retail therapy, we are within walking distance to endless shopping along 5th Avenue and are near subways to take you to other neighborhoods and the outer boroughs. The Andaz experience begins the moment you arrive and are greeted by one of our Hosts, who will check you in via handheld PC. Art work can be found throughout the hotel, whether it's 14-foot murals by Carlos Capelan, which glow like fire through the windows on 41st Street, or our ever-changing tbd Art series on the doors to the bar downstairs. But we don't just want you to look at beautiful things - we want to let you live the beautiful life as well. As part of that promise, we offer amenities like free Wi-Fi, a mini-bar stocked with complimentary non-alcoholic drinks and snacks, and 6,400 sq. Ft. Of event space. ... more   less 
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Also Known As:
Andaz 5th Avenue Hotel New York City

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