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“Excellence in a Crisis”
Review of Andaz 5th Avenue

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Andaz 5th Avenue
Ranked #88 of 473 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed 13 November 2012

The Andaz would have received an excellent rating from us in normal times - but in the chaos of Sandy they deserve a 5 Star Plus ! The management and staff handled the whole situation in a very professional, efficient and very friendly manner, so important when most of the guests are probably stressed for one reason or another. Also most of the staff were sleeping in as they could not get home and worked several shifts on the trot. Most guests will want to mention particular staff - for us we want to particularly thank "Ramon" and "JD" for their helpful and friendly attention.
The Andaz will be our first call the next time we visit New York!

Room Tip: We had an "Andaz Suite" on the 12th floor - ideal for us as a couple plus teenager
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  • Stayed: October 2012, travelled with family
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1  Thank jimcornwall_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andaz5thAveMgr, Manager at Andaz 5th Avenue, responded to this reviewResponded 19 November 2012

Dear jimcornwall_12,

Thank you so much for taking the time to recognize Ramon and JD for their efforts to provide excellence service despite limited resources during the storm. Your kind words are appreciated. We will all certainly remember this week for a long time to come.

Warm regards,

Connie

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1,720 - 1,726 of 2,601 reviews

Reviewed 12 November 2012

Stayed here for one night and after staying at the Andaz on Wall Street during the summer, I honestly can say these two properties are TOPS for NYC standards. The room at Andaz on fifth was very spacious and I loved the separated bedroom and tv areas. The bathroom was awesome, although we had some company and it was a little odd to not have a door directly closing the toilet area in if someone was trying to get ready on the other side. Staff were all very courteous and helpful, they held our bags for practically all of Sunday until we finally came back from venturing around. Did not try to restaurant or bar area, but the lobby was always a buzz with people. Cannot beat the room sizes here, especially if you are staying for more than one night, feels like home away from home. The free mini-bar items are always a nice touch, and the fridge helps out too! Location is perfect for shopping too :)

  • Stayed: November 2012, travelled as a couple
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Thank Magbox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2012

loved the "non hotel-like" concept at the reception. Beautiful modern rooms, very comfortable bed, free mini bar except for alcoholic beverages, free wine form 6 to 9 pm at the bar and free coffee 24h. Also liked the restaurant at street level and the downstairs. Only "problem: the blinds don't blaken the room very much. We will definitely go back!!!

  • Stayed: November 2012, travelled as a couple
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Thank nonolamimie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2012

Everything about this hotel is unique from the second you walk in the door. The front desk looks more like a place where you would go to use the internet but makes you feel one with the staff as they are not stationed behind an imposing desk. The rooms have high ceilings and are sparsely but tastefully decorated like you might expect a NY loft to be. Drinks, snacks, wi-fi and coffee in the morning are all free. Great location overlooking the NYC library.

  • Stayed: November 2012, travelled on business
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Thank luv2travelsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2012

We had a great stay at the Andaz 5th Ave at the beginning of Nov 2012. Was scheduled to work the 2012 NY Marathon so our trip was cut short when the event was canceled at the last moment.

The property and employees were very hospitable when we arrived and was quickly checked in and brought to our room. We asked for a Hyatt Gold Passport Platinum Member upgrade but was denied due to Hurricane Sandy causing the property to be sold out. Most of the Trip Advisor reviews are right on. Nice sized standard king room with tall ceilings and an AMAZING bathroom. The location was a quick 5-10 minute walk to Times Square and all the shopping you can handle. The "Bar Downstairs" is a true highlight of the property however the service was a bit slow. The free non-alcoholic mini bar is a great touch and the technology in the room was great as well. Looking forward to our next trip to the Andaz 5th Ave so we can enjoy the property longer.

  • Stayed: November 2012, travelled on business
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Thank AUFan01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andaz5thAveMgr, Manager at Andaz 5th Avenue, responded to this reviewResponded 9 November 2012

Dear AUFan01,

Thank you sincerely for your kind words for our hotel, employees, and the bar downstairs. We hope that you will be back for next year's marathon!

Warm regards,

Connie

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Reviewed 7 November 2012

We were originally supposed to stay at Andaz 5th Ave for 4nts from 27 Oct, but due to hurricane Sandy, ended up having to extend our stay until 04 Nov.

Upon our arrival we were greeted by Ramone who offered us wine/refreshments while he checked us in. The lobby area was quite large with a seating area/library off to one side and restaurant to the other. A few minutes later we were taken to our allocated room and shown all the amenities the room had to offer. Our room was on the 7th floor, (an XL King with view) and we had a lovely view of the library and 42nd Street. The bed was really comfortable, our son had a rollaway bed which was also comfortable. The bedroom was a good size and had a large 42inch flatscreen TV, sofa, mini fridge with complimentary snacks and non alcoholic drinks, safety deposit box, a small glass wardrobe, bedside drawers, iron & ironing board and desk with a telephone. There was a touchpad control for the lights and window blind, which was straight forward to use. It would have been handy if there was a mirror over the desk as the only other mirror in the room was next to the glass wardrobe in the entrance. It was mentioned in previous reviews about noise from the road outside, the only thing we could just about hear was the sound of police/fire engine sirens.

The bathroom was lovely, it had twin sinks, the shower area had a rain shower, normal shower and footbath. We managed to work out the controls for each one after a couple of goes. There was also a hairdryer and toiletries. The only thing I would suggest to change in the bathroom is the lighting, it was rather dim. Other than that the bathroom was very modern, clean and towels changed every day.

Because of hurricane Sandy the hotel issued us with a torch and glow sticks and offered us complimentary pay per view films/TV. We were expecting the power to fail, but fortunately the hotel was not affected (1 block away was in complete darkness)We were kept informed at all times by staff. When we were told our return flight was cancelled I contacted reception who extended our stay straight away and offered assistance contacting my airline. We met with other guests in the seating/library area of an evening, swapping stories over our glasses of complimentary wine (Ramone was the best 'host'). It is a nice touch that the hotel offers this between 6pm and 9pm each evening.

We used the restaurant for breakfast as everywhere else was closed due to Sandy. The eggs, bacon and hash brown was very nice and staff very attentive.

The Andaz 5th Ave is right in the middle of all the tourist areas, 5 mins in each direction to Grand Central Station, Time Square, Empire State Building and shopping on 5th Ave.

This was our 2nd trip to New York, 1st time at Andaz. When we do return there is only one hotel we shall chose and that is Andaz 5th Avenue. The staff are exceptionally friendly and helpful, the hotel is modern with a warm atmosphere and in an excellent location.

  • Stayed: October 2012, travelled with family
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2  Thank Marhys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andaz5thAveMgr, Manager at Andaz 5th Avenue, responded to this reviewResponded 9 November 2012

Dear Marhys,

Thank you for weathering the storm with us! Ramon is fantastic - thank you for recognizing his efforts, and those of our team to make you feel welcome and taken care of, despite our limited resources last week. The enthusiam of guests such as you helped keep us going! We also appreciate all your feedback on your room.

Warm regards,

Connie

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Reviewed 7 November 2012

I got a last minute room in the wake of Hurricane Sandy troubles, and would have been happy anywhere warm and with electricity. But this was a very cool corner of paradise. From the anti-hotel vibe in the lobby to the huge near floor to ceiling room windows overlooking the NY Public Library, the Andaz 5th oozes style in every corner. The hotel offers a great combination of elegant modern with a hint of classic. The cleanly designed room is minimalistic, yet warm with a odd-shaped, large couch perfect for gazing through the windows at the lights of the city skyscrapers. The bathroom is designed in wood and glass, with a huge shower (no bath) which includes a seat and foot bath in the back corner. I loved the pounded metal double sinks, very pretty. Another fun feature is that the room is operated entirely by touch, not traditional light switches. And, another nice touch when hotels often "nickel and dime" you for everything.. snacks and non-alcoholic room beverages are complimentary.. Add complimentary lobby coffee in the mornings and glasses of wine in the evenings.. and it all adds up to a fabulous stay. Great for business trips, couples, even families thanks to the large spacious feeling in the rooms. It's also a great location from which to launch exploring Manhattan. Enjoy. I plan to do so myself again.

  • Stayed: November 2012, travelled with family
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1  Thank Alexandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Andaz 5th Avenue

Address: 485 5th Avenue, New York City, NY 10017-6149
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Family Hotel in New York City
#34 Romantic Hotel in New York City
#44 Business Hotel in New York City
#50 Green Hotel in New York City
#73 Luxury Hotel in New York City
Price Range: £241 - £549 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Andaz 5th Avenue 4.5*
Number of rooms: 185
Official Description (provided by the hotel):
Located on 5th avenue at 41st street, Andaz 5th Avenue is in the fashionable Bryant Park area of midtown Manhattan directly across the street from the New York Public Library. Guests will enjoy easy access to iconic New York attractions, like Times Square, Grand Central Station, Empire State Building, Herald Square and the Theater District. For a little retail therapy, we are within walking distance to endless shopping along 5th Avenue and are near subways to take you to other neighborhoods and the outer boroughs. The Andaz experience begins the moment you arrive and are greeted by one of our Hosts, who will check you in via handheld PC. Art work can be found throughout the hotel, whether it's 14-foot murals by Carlos Capelan, which glow like fire through the windows on 41st Street, or our ever-changing tbd Art series on the doors to the bar downstairs. But we don't just want you to look at beautiful things - we want to let you live the beautiful life as well. As part of that promise, we offer amenities like free Wi-Fi, a mini-bar stocked with complimentary non-alcoholic drinks and snacks, and 6,400 sq. Ft. Of event space. ... more   less 
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Also Known As:
Andaz 5th Avenue Hotel New York City

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