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“Amazing stay and hospitality!”
Review of Andaz 5th Avenue

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Andaz 5th Avenue
Ranked #94 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Newport Beach, California
1 review
“Amazing stay and hospitality!”
Reviewed 31 March 2014

I have stayed at the Andaz multiple times and they have never failed to disappoint me. The front desk was extremely helpful and courteous, and the property itself is just lovely. The location is perfect as well - I cannot wait to come back and stay here again. Thank you!

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
Thank sdada1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cornelia S, General Manager at Andaz 5th Avenue, responded to this review, 5 April 2014
Dear Sdada 1818,
Thanks for making this your home in NYC!
Your Andaz family is waiting for you to come back.
My best,
Cornelia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,445 reviews from our community

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  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (501)
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 March 2014

I stayed here with my parents as part of their celebrations for their Golden wedding anniversary. We were greeted by the staff after a long flight and made to feel extremely welcome!! My room was amazing but parents had been upgraded into an even better room (I couldn't imagine there being a better room than mine!).

The hotel had given them a gift of a bottle of chilled champagne and some delicious macaroons!

We ate in the hotel restaurant (The shop) on several occasions and found the food to be delicious, the staff friendly and service brilliant!

The staff on the hotel reception were courteous an helpful at all times and gave directions and advice on where to visit etc!

Overall this is one of, if not the, best hotel I have ever stayed in! Thanks to all the staff!!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
1 Thank Jane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cornelia S, General Manager at Andaz 5th Avenue, responded to this review, 5 April 2014
Dear Jane R,
Your parents deserved that upgrade & Champagne on their Golden Anniversary!
I'm delighted to hear that we helped make it a memorable time for you & them.
Many thanks for the wonderful accolades.
Come back soon.
Best,
Cornelia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level 3 Contributor
5 reviews
5 hotel reviews
Reviewed 26 March 2014

The hotel is conveniently located on 5th avenue, walking distance to Time Square and the Empire State Building. There is a very nice skating site nearby which also has a view of the Empire State. The property is decorated in a way that feels vey comfortable and high-quality without any sense of flatulent. And the staff of the hotel are extremely friendly and helpful. BTW, very nice view in the room.

Room Tip: The two bedrooms suite are perfectly for friends
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
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Helpful?
Thank Austin-Chao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review, 5 April 2014
Dear Austin-Chao,

Thanks for your great review.

I'm happy to hear that you enjoyed your stay in one of our spacious 2 bedroom suites.
You should try out one of our beautiful Terrace Suites or Balcony Suites next time...!

Hoping to see you back at Andaz 5th Avenue soon.

Best,
Ratna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
owhitehurst
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 March 2014

I was honestly reluctant to write this review, as I think most people dismissed Andaz as a discount Hyatt brand thus keeping the place a bit of a secret, but after a recent miserable stay at the Waldorf Astoria I felt like I owed a positive review to Andaz. Although I am a Hilton Diamond member and stay almost exclusively at Hilton properties, I make an exception when I'm in NYC because you simply cannot find better service and better rooms for the price. The staff is efficient and friendly, and has almost always accepted my request to put me in the same room I have stayed in previously (how many other hotels will do this for infrequent guests?). The rooms are extraordinary, with the bathrooms larger than most NYC hotel rooms, great artwork, good technology linking, and the free drinks and snacks are also a welcome touch. I hope this place keeps the same price point moving forward, as this is a no-brainer when compared to Hyatt's "full service" hotels in NYC.

  • Stayed August 2013, travelled on business
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Helpful?
Thank OwenW514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review, 5 April 2014
Dear Owen W.,

We are delighted to be your favorite NYC hotel! Thank you for the compliments :)

The team and I are looking forward to welcoming you back soon.
Hopefully I will get the chance to meet you next time you are staying with us.

Best Regards,
Ratna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 March 2014

My son and I just spent 6 nights in New York, part business (for me), mostly pleasure. I've been to New York probably 10 times and stayed in many hotels, but from now on, my heart belongs to the Andaz. First, the rooms: Spectacular. We stayed in an extra large loft-style room with double beds. It was a great size, with a beautiful view over the New York Public Library, and high ceilings. Nice extras like free non alcoholic drinks and snacks every day. Gorgeous, huge shower. In the lobby they have lovely touches like free coffee in the morning, and free WINE from 6 to 9 pm each day! The downstairs bar is popular, with good food and cocktails. But far and away the highlight is the staff. A special shout-out to JD and Amber, who both went above and beyond the call of duty more than once (and when they star on Broadway I'll be the first to get tickets). We had lots of great informal chats with them and others. They helped us with directions, reservations, suggestions ... Really, I have nothing bad to say about this place. It was perfection, and I can't wait to go back. It isn't the cheapest hotel, but from what I've experienced in NYC, this place is worth every penny.

Room Tip: We had a great view from 801.
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  • Stayed March 2014, travelled with family
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Helpful?
Thank Susin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review, 27 March 2014
Dear Susin N.,

Thank you for your great review.

I'm very happy to hear that you enjoyed your stay in room 801 and that J.D. and Amber took such great care of you! They're both very talented and I'm confident that we will see them on Broadway one day. I will make sure to let you know so you can get VIP tickets ;)

Hoping to see you again at Andaz 5th Avenue soon.

Regards,
Ratna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queenstown, Maryland
Level 4 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 March 2014

The style and class of this brand is right up my alley so I always enjoy staying at an Andaz. The 5th Avenue property, however, represents a significant bang for the buck with all the usual amenities at what might be considered normal NY rates. Great location, generous and innovative rooms, and an incredible basement bar make this a one of a real find in NY. This hotel works well for both business and leisure - in either case, you'll feel like you've "gotten away" from it all.

Room Tip: Try a "loft" room - very well done.
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  • Stayed March 2014, travelled on business
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Helpful?
Thank Oleoleolson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Andaz 5th Avenue

Property: Andaz 5th Avenue
Address: 485 5th Avenue, New York City, NY 10017-6149
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Family Hotel in New York City
#34 Romantic Hotel in New York City
#45 Business Hotel in New York City
#51 Green Hotel in New York City
#77 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Andaz 5th Avenue 4.5*
Number of rooms: 185
Official Description (provided by the hotel):
Located on 5th avenue at 41st street, Andaz 5th Avenue is in the fashionable Bryant Park area of midtown Manhattan directly across the street from the New York Public Library. Guests will enjoy easy access to iconic New York attractions, like Times Square, Grand Central Station, Empire State Building, Herald Square and the Theater District. For a little retail therapy, we are within walking distance to endless shopping along 5th Avenue and are near subways to take you to other neighborhoods and the outer boroughs. The Andaz experience begins the moment you arrive and are greeted by one of our Hosts, who will check you in via handheld PC. Art work can be found throughout the hotel, whether it's 14-foot murals by Carlos Capelan, which glow like fire through the windows on 41st Street, or our ever-changing tbd Art series on the doors to the bar downstairs. But we don't just want you to look at beautiful things - we want to let you live the beautiful life as well. As part of that promise, we offer amenities like free Wi-Fi, a mini-bar stocked with complimentary non-alcoholic drinks and snacks, and 6,400 sq. Ft. Of event space. ... more   less 
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Also Known As:
Andaz 5th Avenue Hotel New York City

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