The hotel currently has no lobby which may be the main reason it is completely disorganized. I would advise anyone thinking of staying here to wait till they at least finish remodeling the lobby.
Currently the entrance is a single door into a narrow space where the check in is a square table by the elevators. The staff seems to wear whatever they want so its very hard to determine who is actually working there. Turn down service (that is anyone who comes by the room later in the day after 3:00 PM to check on towels etc.) is non existent. The hotel rooms are ultramodern to the point of not being utilitarian. For example there is this wall of doors between the room and bathroom making late night use of the bathroom/toilet a hassle. The toilet does not have a separate door making privacy an issue. The bed is not very comfortable. The TV system is not HD. We had breakfast at the The Shop in the Hotel and it was bizarre - I ordered the porridge with raisins - the raisins were dried on the vine - so a small vine of raisins was plopped on top of the porridge - effectively more of a decoration than raisins. Very strange. I would not stay here again - unfortunately Im staying at the Andaz in Maui next week - maybe that will be better??More