We booked the Hotel via Jet Luxury Resort, who probably had the best rate. Do check back 'cause after I made reservation, the rate went down. The telephone receptionist at the Agency was extremely friendly and helpful, and I was able to get an even lower rate.
Before arrival, the Personal Assistant, Kimberly, sent me a e-mail and called me. She sounded extremely friendly and helpful. Knowing we'd be arriving around 6 a.m., she said she'd try to arrange early check-in for us, and had really raised my expectation of the Hotel.
I had to say I was shocked. There was no door-man nor Conciege at the door. This was the very first time we had to carry our own luggages into a five-star hotel! There was only one man at the Front-reception. He did not greet us, and could not retrieve our reservation info. Luckily, I always had the habit to carry a print-out. And of course, our room was NOT ready for check-in, and he, of course, had no clue when our room'd be available. The only thing he could do was to store our luggages.
While we were sitting in the lobby planning our day, Kimberly arrived. She was apologetic but insisted early check-in was not guaranteed. She did try to help and offered us breakfast, which we declined.
The good thing is, upon our arrival in the evening, our room was indeed ready, and our luggages were already delivered to our room. Most things were perfect - there were welcome fruit, chocolate, cookies, water, and slippers. Things I didn't like : (1) the hand-held shower. The design of the tub and the hand-held shower was extremely poor, and water was inevitably splashed everywhere, drowning the bathroom floor and my slippers were soaked. (2) there was only 1 face towel. (3) coffee-machine area had no lighting, and no instructions on how to use the Nespresso machine. I had to search on the internet. (4) bed was slightly too soft for my liking. (5) Housekeeping quality varied - a few items were not replenished the 1st day, like bath salt, slippers, etc. Everything were replaced the 2nd day. (6) Location of the Hotel was not really that close to the major shopping area on the Fifth Avenue, nor Time Square. Personally, I'd rather stay closer to either one location, and took the sub or taxi to other places. After watching the show, I found it a little bit far away and too quiet to walk back to the Hotel.
I could see the Hotel tried very hard to be a five-star Hotel. However, it acted more like a four-star Hotel to me. I couldn't find myself a reason to stay in this Hotel again.
- Official Description (provided by the hotel):
- Gracefully complementing Manhattan's luxurious Fifth Avenue and boldly accenting New York City's famous skyline, Langham Place, New York, Fifth Avenue is a renewed celebration of sophistication and style. Soaring more than sixty stories above the city, Langham Place, Fifth Avenue represents the new heart of the world's most inspired metropolis. Accommodations exude the very essence of luxury and elegance. Duxiana beds, Pratesi linens, and floor-to-ceiling rain showers leave guests breathing easy, if not breathless. ... more less
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