I always read previous reviews, before writing my own, as when I am choosing a hotel, some reviews can confuse me and make me doubt my choice. Perhaps the one thing I can write about is some bad customer service we received and how it was rectified beyond my expectations.
We stayed in an Empire Suite from 1st - 4th Jan 2014. Excellent room choice, great views, great room facilities, very spacious - couldn't ask for more. Hotel has perfect location.
One night our room service order was forgotten about. After an hour I had to telephone again to be told they had no record of our order. On check-out, I was asked by the receptionist if everything was ok with out stay. I am not someone to complain usually, however, I said on this occasion I was surprised to find that we had been charged for the food we subsequently received. Before I had even finished my sentence, the receptionist had apologised, agreed it was not acceptable, and refunded our entire room service bill for the duration of our stay.
I couldn't ask for anything more from a hotel. Things do go wrong, but it's how they are dealt with which makes the difference.
Every member of staff we saw - even if we were just walking past them in the elevator, greeted us and was friendly and chatty.
- Official Description (provided by the hotel):
- Gracefully complementing Manhattan's luxurious Fifth Avenue and boldly accenting New York City's famous skyline, Langham Place, New York, Fifth Avenue is a renewed celebration of sophistication and style. Soaring more than sixty stories above the city, Langham Place, Fifth Avenue represents the new heart of the world's most inspired metropolis. Accommodations exude the very essence of luxury and elegance. Duxiana beds, Pratesi linens, and floor-to-ceiling rain showers leave guests breathing easy, if not breathless. ... more less
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