I stayed one night in a suite. This hotel deserves its number one rating. The greeting at the hotel door was prompt and friendly, taking my suitcase directly to reception for me. While at reception, the nice concierge walked up and introduced herself to me. Check in was efficient. The bellman escorted me to my suite and showed me how things worked in the suite; the complimentary soft drinks, water and beer in the fridge, the beautiful espresso maker and crystal glasses. Then to my surprise he offered to press five items for me at no cost! When I returned to my room in the early evening, the complimentary hotel pressing of my business suit took only one hour and the shoeshine less than 30 minutes. My clothes were fresh and ready for the next morning. The layout of the suite was magnificent. There were floor to ceiling windows the entire length of this long suite with windows on the side. All the windows open. I immediately enjoyed the cross ventilation. The bathroom is large and also has two large windows with privacy letting in natural light and air. The commode is behind a frosted door in the bathroom. The closet has a large amount of space for hanging clothes and has drawers. There were large areas upon which I could lay out my clothes making it very easy to get dressed in the morning. The telephone is a touch screen and is answered promptly. The televisions are excellent visual and sound quality. I ordered room service dinner and enjoyed surfing the channels. Room service: The quality of the food is superb. The quality of the service was wonderful. They were on time and just a few minutes early both times which took that worry out of whether my evening or morning would be fussed with if room service were late. No late service at this hotel. When I forgot to ask that no mayo be on my crab, the room service server did not get angry or defensive. Instead, the hotel has him equipped with a microphone attached to his collar into which he immediately spoke and asked if the kitchen could prepare the crab without mayonnaise. The answer was yes. I had the plain crab back in my room in less than five minutes! I have to tell you that is the very best service I have ever had. When I went to use the elevator to go outside the hotel meet my driver, the maid saw me coming and pushed the down button for me and waited for the car to start towards my floor before going about her business on the floor. Unbelievable attention to detail. Whoever picked this staff and then trained them should be given a raise. Location: At the side street on 36th there was a great place for my driver to wait with the car. Finding a spot for a car & driver to wait to pick you up can be daunting task in certain parts of Manhatten. The 36th street “cubbyhole” is a good feature for this hotel. When I exited the hotel that fronts on Fifth Avenue, the doorman walked me to my car on 36th. Without naming hotels specifically that are in the vicinity between 55th and Fifth and the Time Warner building, the Hotel Setai puts them to shame in both quality of rooms and service. An insider’s tip about going uptown from the Hotel: If you want to go uptown using Madison Ave. in the morning get to Madison before 10 AM to be able to make a left turn. (North) Madison Square Garden and New York Penn Station is around an 8-14 minute walk depending on your gate. Sleep quality: This area of Fifth is quieter at night and early morning than the 55th to Time Warner area. I slept with one window open and it was delightful to have the cool area coming in. Room service breakfast was really delightful and freshly cooked. I had a pleasant discussion with the room service attendant about the different temperatures needed for brewing black tea versus green tea. I noted that the green tea I ordered was perfect for a room service order because the water was not supposed to be boiling for brewing green tea. He immediately offered to have the black tea start brewing in the kitchen while the water was still boiling if I wanted to order black tea the next time. His demeanor at all times was pleasant and helpful without getting the least bit fussy. That’s the way to start off my day with a happy thought. My checkout was quick and efficient. The receptionist even asked me if I had used the room safe to remind me if I had possibly left something behind. I will be returning soon with plans for next time to allow time for a session at their spa and a workout in their fitness room.
- Official Description (provided by the hotel):
- Gracefully complementing Manhattan's luxurious Fifth Avenue and boldly accenting New York City's famous skyline, Langham Place, New York, Fifth Avenue is a renewed celebration of sophistication and style. Soaring more than sixty stories above the city, Langham Place, Fifth Avenue represents the new heart of the world's most inspired metropolis. Accommodations exude the very essence of luxury and elegance. Duxiana beds, Pratesi linens, and floor-to-ceiling rain showers leave guests breathing easy, if not breathless. ... more less
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