I stayed here 5 nights and I think my title summed up my experience.
The hotel itself is situated in a good location where everything isn't too far. Though the good things end here.
Its got very small rooms. Yes, small even for NYC.
We chose to stay at a Sheraton because of my positive sleeping quality in past stays at other Sheraton properties. No not here, the windows do nothing in blocking traffic noise in the middle of the night. If you are a light sleeper you should stay elsewhere.
As a SPG Gold Member, we were given no perks and was not given an enhanced room, even when the hotel was obviously not at full capacity, which was extremely disappointing.
We also had an Wifi connection problem, the operators on the phone could not help and suggests that "YOU can call the toll-free number for technical support" and not proactively help us with the problem. We spent literally hours talking to the person on the toll-free number. It ended up to be because of an administrative error at the hotel's end, this was only because we met one very helpful staff at the reception who was willing to spend time looking through our record.
It's a shame, this property can do so much better. I will choose elsewhere the next time I am in NYC.
- Official Description (provided by the hotel):
- Whether you’re traveling for business or pleasure, we’ve got it all. Our 1,000-square-foot state-of-the-art fitness center is open 24 hours a day and features a wide range of cardio equipment. And enjoy The Link Experienced with Microsoft® in the heart of our lobby. Feel free to surf the web on our terminals or bring your laptop for complimentary wireless High Speed Internet Access. Our modern, energetic lobby was designed so you can socialize with new friends or old. ... more less
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