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“Great Choice In A Fun Part Of Town”
Review of The James New York

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The James New York
Ranked #148 of 467 Hotels in New York City
Certificate of Excellence
Oklahoma City, Oklahoma
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Choice In A Fun Part Of Town”
Reviewed 16 January 2014

Cool hotel, with attentive and very friendly staff. We were there during a 'hundred year' cold snap which caused pipes to burst, creating a fair amount of confusion. The staff was brillant
and showed continuous grace under pressure while dealing with a sudden, and untoward, situation. The lobby is nicely done in what I'll call 'casually chic'. The rooms are a nice size
for NYC. Incredible views from the rooftop bar and deck. Tasty treats in the lobby throughout
the day, as well as WiFi (which actually works!) are complementary. Small but nicely appointed
gym also has great views, particularly for a gym. The on site David Burke restaurant is attractive, cool, and our meals were superb. Two different subway lines are a 3 minute walk from the front door. Have already booked again for later this year, and would certainly recommend to those who wish to stay in this part of town.

Room Tip: The corner kings, particularly facing south, have terrific views.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, 22 January 2014
Dear T453,

We appreciate your patience and understanding in that unexpected pipe burst! The weather got the best of our building but the good news is that we've taken the necessary steps to protect our facilities moving forward. You mentioned features of The James that truly make it special, including the warmly modern guestrooms, David Burke Kitchen, prime location in Soho, and most importantly attentive team. Thanks for sharing about your visit. Until your next stay.

Best regards,
Yvette Ly
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (306)
Date | Rating
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English first
Mahwah, New Jersey, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 January 2014

My wife and I stayed at The James for a weekend in December. The staff was extremely attentive and friendly. Whenever you hear "I have good news and bad news", you never expect it to be good overall. However, the good news was that we were getting a surprise upgrade, and the bad news is that we needed to wait 10 minutes for them to finish cleaning it. To pass the time, we partook in the happy hour free wine and cheese that was available to us.

Our room had a great view of the city, the picture of which is now my wife's screen saver.

Overall, an excellent experience.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, 22 January 2014
Dear Jeff R,

Great that you had such a pleasant check-in and were able to turn a potentially lackluster experience – waiting for your room to be ready – into an opportunity to try our James Club amenities. The warmly modern guestrooms are residentially-inspired and offer unbeatable views. It’s great you enjoyed your weekend getaway; we hope you return soon.

Sincerely,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stavanger, Norway
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 January 2014

The hotel is very cool in my opinion. It is the opposite of a sweet or girlie hotel. Love the bathroom amenities; shampoo, shower gel and conditioner, they are all very special and not in those small bottles neither in attached to the wall dispenser.

We got the corner room and it was pretty, optimum view because of the glasses walls. New York hotels are famous to be small so we cannot really complain about the size. One thing that I didn't like about the room was that it was freezing, it might because that the corner room used glasses as the walls.

I was expecting more from the bar on the top floor, it was more like a place to work for some people when we tried to go there in one afternoon, no music, a pity as we got free cocktail voucher for two. In-room dining burger was very good. We tried once to have lunch in the hotel but could not find the restaurant, it might be that the patio area which we went to for that lunch time was not opened in October, fair enough. Breakfast was fantastic, it was inclusive with the room for us, but since it was à la carte you can see how much they are if you have to pay, and that makes you feel good :)

Room Tip: Corner room has optimum and beautiful view.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Astri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, 22 January 2014
Dear Apple88998,

Thanks for choosing The James for your visit to New York. I’m glad you enjoyed the environmentally-thoughtful bathroom amenities. Our corner rooms have the best views. I apologize that there was difficulty locating the restaurant. For future reference, it’s on the Cellar Level. You found our Winter Art Garden, which is closed to dining for the season. In addition, the rooftop bar opens at 5 PM daily. We’re glad you had a generally enjoyable time. Thanks for providing feedback.

Cheers,
Yvette Ly
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2014

This hotel was a great value, especially given it's location in NYC. I was impressed with the room ammenities..coffee:) The bath products were great and the room was very comfortable and well appointed.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Ms. Jennifer N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, 22 January 2014
Dear MM6102,

Thank you for such a kind review. Great to hear that you enjoyed your stay. I definitely agree with you on The James Fitness Center. The unobstructed views of Manhattan are a nice treat. We’re glad you enjoyed your stay and hope you return soon.

Sincerely,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, United Kingdom
1 review
Reviewed 6 January 2014

My first review on tripadvisor as I have never been impressed enough to write one before.
An excellent hotel. Reception staff and concierge could not have been more helpful.
Excellent rooms and the food and drinks available in the reception are a nice touch.
Good views from many of the windows and a very good gym.
Can only praise this hotel, made our stay very special.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Mr Douglas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, 7 January 2014
Dear Mr. Douglas R,

It’s humbling to receive such a kind review. Thank you for choosing us for your visit to Soho. I’m glad you enjoyed some of the best features of The James, including complimentary amenities at The James Club Sky Lobby, loft-inspired rooms flushed with natural light, and most importantly, our hardworking team members. I’m glad they left you with a positive impression. We look forward to your next stay.

Thank you,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 January 2014

Second time in three years at this spectacular hotel with excellent service and location in Soho.
And we will be back. Staring the mornings at the Gym just below the rooftop pool and taking the morning bath, enjoying breakfast at the poolside overlooking the south of Manhattan. Well, that is a real top notch urban vacation.

Room Tip: Try to book a room on the with a viewing Freedom Tower and he new World Trade Center. It´s a remar...
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MM6102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, 22 January 2014
Dear MM6102,

Thank you for such a kind review. Great to hear that you enjoyed your stay. I definitely agree with you on The James Fitness Center. The unobstructed views of Manhattan are a nice treat. We’re glad you enjoyed your stay and hope you return soon.

Sincerely,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 5 January 2014 via mobile

Great hotel great location great staff
We would recommend it but we don't want you knowing about it because it's too good !

Kenny on the door is magnificent, Eddie, Amy and Morgan are fabulous in fact you won't find a nicer more helpful bunch in NYC :)

Stayed January 2014
Helpful?
Thank Helicopterflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, 7 January 2014
Dear helicopterflyer,

Thanks for the rave review. Our team members strive to go above and beyond so we appreciate you acknowledging all their hard work. We've enjoyed being under the radar and I think being situated in a pocket between Soho & Tribeca, in addition to our unobtrusive yet genuine approach to service will keep us a neighborhood gem. I’ll definitely relay your kind sentiments to the team. Until your next stay.

Sincerely,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The James New York

Property: The James New York
Address: 27 Grand St., New York City, NY 10013-1618
Phone Number:
Region: United States > New York > New York City > SoHo , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in New York City
#112 Family Hotel in New York City
#113 Luxury Hotel in New York City
#140 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
Official Description (provided by the hotel):
Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 
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Also Known As:
The James New York Hotel New York City

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