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The James New York - SoHo
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Reviews (1,477)
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All reviewsdavid burke kitchenrooftop barnew yorkcorner kingheated floorsfiltered waterwine and cheesehotel guestsholland tunnelfreedom towerin room diningcomplimentary coffeerain showerroom servicefloor to ceiling windowsboutique hotellower manhattan
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Reviewed 25 May 2014 via mobile

Just finished a fantastic 3 night stay at The James hotel in Soho, New York. We had a tricky first night with rowdy neighbours and the front desk staff could not have done more to help by immediately upgrading us to a better room on another floor. Eric and John on the door also were absolutely fantastic with phenomenal courtesy and great local knowledge. This is our third trip to NYC and we would definitely come back here. Great views, top location for exploring downtown, funky rooftop bar and exceptional staff.

Stayed: May 2014, travelled as a couple
1  Thank Dannymac70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at The James New York - SoHo, responded to this reviewResponded 30 May 2014

Dear Dannymac70,

Thanks for the rave review. It seems like you got the full James experience. We pride ourselves on our attention to detail and authentic decor. I’m glad we were able to upgrade you to a room of your liking. But more importantly, thank you for acknowledging Eric & John, they're both a huge asset to our team. We hope you return very soon.

Warm Regards,

Gissel Barriola

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Reviewed 24 May 2014

Our stay at the James was part of our honeymoon trip. We had stayed for 3 nights earlier in the trip in midtown but decided we also wanted to experience the bustling areas of Soho and TriBeCa.

We were thrilled with the James! We arrived quite late and were greeted with a red wine and 2 friendly staff members. They both helped us get 100% settled in the room - talking through the amenities of the cleverly designed room - electric blind, openable windows, storage seat, coffee and tea making facilities and mini bar. He also talked us through the hotel amenities and things available to us.

The James is full of unexpected surprises that aren't advertised. They make you feel like royalty or a VIP. One of the surprises is complimentary cheese and wine at night before dinner! The rest - I'll leave as a surprise!

The room was clean and hotel in a great location with everything within walking distance. The only thing I would say is that our room was a little close to 5th avenue and thus was a little noisy. A room higher up might reduce this issue.

The pool, gym, restaurant and bar on the top level were also very impressive! There's nothing this hotel didn't have!

Would definitely stay there again although would spend more time discovering the restaurants in Greenwich Village and the East Village

Thanks to all the staff at The James for making our trip so memorable!

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Larns11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at The James New York - SoHo, responded to this reviewResponded 30 May 2014

Dear Larns11,

I wanted to personally thank you for taking time to share about your visit to The James. Your attention to and appreciation for details are refreshing. Your feedback is very insightful. I’m glad you found the James Club complimentary amenities and curated art enjoyable. I’m most proud of our team for leaving you feeling welcome. I will pass along to them your feedback regarding our tea variety. We strive to provide genuine unobtrusive guest service. Thank you again. We hope you return soon.

Warmly,
Gissel Barriola
Guest Services Manager

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Reviewed 24 May 2014

We stayed for 5 nights and loved it.

The corner room we had had a great view of the city looking east but it was really small with nowhere to put bags. Saw another room which was bigger but with less of a view.

11th floor had no traffic noise.

Kent and the other staff were always helpful in getting cabs and navigating around.

Rooftop bar is awesome on a nice day or clear night. Priority entry to the bar for hotel guests.

Great location close to all the shops. Go across the road to the deli for great breakfast food including a bacon and egg bagel for $3.00. The hotel free breakfast is no good so make your own plans.

Stayed: May 2014, travelled as a couple
Thank Ryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at The James New York - SoHo, responded to this reviewResponded 30 May 2014

Dear Ryan B,

We really appreciate you taking time to share feedback about your stay. I’m glad you had a great time. You pointed to some of our most unique features, including our location and JIMMY our rooftop bar. Our team members strive to go above and beyond so we appreciate you acknowledging all their hard work. Thanks for choosing The James for your visit to Soho. We will be sure to pass along your positive comments to Kenny, and the rest of our staff. We look forward to your next visit.

Warm Regards,
Gissel Barriola
Guest Services Manager

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Reviewed 21 May 2014

To say that the staff at The James Hotel in NYC went above and beyond the call of duty is an understatement with my stay and experience. I set up a surprise engagement with the hotel manager and the staff. Everything I needed was there for me and my now fiance (she said yes). They let my photographer up early to their rooftop bar so we were able to capture the moment. They helped make sure everything was a surprise and truly made our engagement that much more special. The views from the rooftop bar are breathtaking and those views alone are worth a reason to stay at the hotel. I highly recommend The James for their customer service, their great rooms, the neighborhood(s) and their high regard for excellence.

Room Tip: Ask for an east side facing room for views of the Brooklyn bridge. South views face The Freedom tower.
  • Stayed: April 2014, travelled as a couple
    • Value
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    • Sleep Quality
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2  Thank JustinBise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at The James New York - SoHo, responded to this reviewResponded 23 May 2014

Dear Mr. JustinBise,

It’s humbling to receive such a kind review. Thank you for choosing us for special occasion. Congratulations on your engagement. I’m glad you enjoyed some of the best features of The James, including JIMMY our rooftop bar. I’m glad we've left you with a positive impression. We look forward to your next stay.

Thank you,
Gissel Barriola
Guest Services Manager

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Reviewed 16 May 2014

Just wanted to write about this great hotel. We have just returned from a 3 night stay. From start to finish this hotel delivered all we needed. The concierge Lenny was a great help and always had a friendly word. The reception staff were equally helpful. Efficient check-in was done with a free mimosa! Great start to our trip.

The hotel offers free nibbles during the day. Coffe/pastry at breakfast through to cheese and wine in the evening a nice touch.

The room was modern and clean and not too small for a NY hotel. Some people have commented about the glass bathrooms. Not an issue really if you drop the blind to give some privacy. Although as a married couple it wasnt an issue anyway. Very comfortable bed!

The Jimmy roof top bar is the best spot for an early evening drink. It is obviously a locals in place to go as it was always busy from 5pm onwards. There was even a private party while we stayed - For 200 fashion models!! Its got a great vibe and the view of the city is great.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Craig_Lesley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at The James New York - SoHo, responded to this reviewResponded 23 May 2014

Dear Craig_Lesley,

It’s great to hear that you both enjoyed your visit. Thanks for such a kind review. I’m glad you were able to experience the amenities we offer, especially The James Club Sky Lobby. Whether through the coffee and pastries, it allows us to showcase local vendors. Hopefully you’ll return very soon. Until your next visit.

Sincerely,
Gissel Barriola
Guest Services Manager

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