The actual hotel, rooms and views are stunning. I will not say that ALL staff were unfriendly, some were very willing and helpful.
However, at the Jimmy Pool the servers seemed constantly annoyed when you placed an order and the service was incredibly slow. Upon attempting to return that evening for after dinner drinks as hotel guests, we were made to wait in a line to the rooftop for just my husband and I, while waves of 10-15 outside patrons went up at a time. The security at the elevator was extremely unwelcoming and unaccommodating - we ended up leaving and going to another bar outside the hotel.
Finally - when checking out, we had several charges to our room that were not ours and had to be reversed. Overall, we had been excited to enjoy a beautiful location and it's amenities and everything just felt like an uncomfortable intrusion. We definitely will not be back.
- Official Description (provided by the hotel):
- Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more less
- Reservation Options:
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- Also Known As:
- The James New York Hotel New York City