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£231
Fully refundable before Fri, 29 Mar
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£243
Fully refundable before Fri, 29 Mar
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£191
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Reviewed 1 June 2014

Well, this is our third review of The James So Ho and this hotel and staff simply get better and better. While the hotel and the location is great what makes The James special is clearly its staff and we thank The James management team for working hard to keep this staff in place because honestly this staff is committed to total customer satisfaction as we experience this each and every stay with ourselves and observe the same with other guests. Eric, John, Kenny, Amy, Christine, Morgan…… and the list goes on and on ……… Truly exceptional hospitality professionals. Then to the James Burke Kitchen with E Thomas at the helm and his top notch team delivering incredible food and service - you just simply cannot go wrong with this package.

We will back time and time again, there is no doubt - The James So Ho is one in a million.

Date of stay: May 2014
  • Trip type: Travelled as a couple
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    • Sleep Quality
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    • Cleanliness
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Thank Ron_LINY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gissel B, Manager at ModernHaus SoHo, responded to this reviewResponded 16 June 2014

Dear Ron_LINY,

It’s humbling to receive such a kind review. Thank you for choosing us for your visit to Soho.Our team members strive to go above and beyond so we appreciate you acknowledging all their hard work. Thanks for choosing The James for your visit to Soho. We will be sure to pass along your positive comments to Eric, John, Kenny, Amy, Christine, & Morgan. I’m glad they left you with a positive impression. We look forward to your next stay.

Sincerely,
Gissel Barriola
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2014 via mobile

The staff is friendly. The rooms are hum drum. Nothing special at all. Worst is the people working the garden bar and pool area. They seem new and have no idea even how to bill something to the room or basic things on the menu. Dumb. More egregious the pool bar is nasty. All the garnishes from the lemons, limes to the leaves they muddle look rotten. I even commented to bartender that I hoped he was serving any of that and he said it didn't matter if they werent that fresh because it was being muddled. Who says such a thing. If you like high end hotels like I do id definitely pass on this place. It is not high end in the least and would better appeal to holiday inn clientele.

Date of stay: May 2014
Trip type: Travelled with friends
1  Thank RobertB11045
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gissel B, Manager at ModernHaus SoHo, responded to this reviewResponded 2 June 2014

Dear Robert B,

Every piece of guest feedback is valuable to us, therefore, thank you for taking time to share your thoughts. It is unfortunate that you encountered the series of issues you described at our rooftop. We will inform our team in order to continue to improve. I'm disappointed to hear that our staff wasn't more welcoming; this is definitely not typical of the service we offer at our hotel. If you are ever in New York again, please feel free to reach out to me directly so I can personally oversee your stay at jamesnygm@jameshotels.com

Warm Regards,
Gissel Barriola
Guest Services Manager

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Reviewed 29 May 2014

I stayed in this lovely, incredibly well run hotel for 5 nights with my 14 year old daughter. First visit to New York, felt very well looked after, nothing was too much trouble, staff incredibly knowledgeable, efficient and kind.The food and drink was delicious. The bed so comfortable! Soho is a great location as a base and great for shopping. Would definitely return.

Date of stay: May 2014
  • Trip type: Travelled with family
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Review collected in partnership with this hotel
Thank Moggiemcalpine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gissel B, Manager at ModernHaus SoHo, responded to this reviewResponded 2 June 2014

Dear Moggiemcalpine,

Thanks for choosing The James for your visit to Soho. It’s great that you were able to enjoy so many of the wonderful features we have to offer. We’re also happy you enjoyed our prime location in Soho. The boutiques and eateries are truly unbeatable. Thanks again. Until your next visit.

Cheers,
Gissel Barriola
Guest Services Manager

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Reviewed 28 May 2014

I have to say these hotel its The Surrey of Soho. Great service the personal where super welcoming and helping. The room was nice but still a hotel room. I do like that the bathroom has a courting not that you always want it open but it does make the room look bigger.

Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alex M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gissel B, Manager at ModernHaus SoHo, responded to this reviewResponded 2 June 2014

Dear Alex M,

Thanks for choosing us for your visit to New York. It’s great that our team left you with such a positive impression.Our team strives to provide genuine yet unobtrusive service and seeing their hard work pay off with feedback like yours is very gratifying. We appreciate the feedback. Until your next stay!

All the best,
Gissel Barriola
Guest Services Manager

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Reviewed 28 May 2014

This is a special hotel in a great part of Soho. The rooms are exceedingly well done--they feel more like studio apartments which is what I first thought they were when I saw the building for the first time from a room at the Soho Grand. The rooftop bar is quite a scene, with spectacular views of the Freedom a Tower. Wine, cookies, coffee in the lobby that sits a few stories off the ground. David Burke restaurant on the ground floor handles room service. Decently outfitted gym with great views.

Date of stay: May 2014
    • Value
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    • Service
Thank TuhonTraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gissel B, Manager at ModernHaus SoHo, responded to this reviewResponded 30 May 2014

Dear TuhonTraveler,

Thanks for the rave review. It seems like you got a full authentic James experience. We pride ourselves on our attention to detail and genuine approach to guest service. Especially for acknowledging our rooftop and it's amazing views. David Burke Kitchen is a great feature of our hotel. Hopefully you can return soon and enjoy our pool in the warmer weather. Until your next visit.

Warmly,
Gissel Barriola
Guest Services Manager

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