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“Impressive rooms and service”

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The James New York-SoHo
Ranked #171 of 468 Hotels in New York City
Certificate of Excellence
Reviewed 3 July 2014

Having tried a few properties around the SoHo area with mixed results, I was hopeful that the James would be more positive experience. And it did not disappoint.

Like so many other SoHo properties, design and aesthetics play a key role. The James was clean, neat, and modern. Rooms were a little on the smaller side but the space was highly functional and didn't feel cramped at all.

But the service is what made the difference for me. From the turn down service (with ice and chocolates) to the snacks in the lobby (fresh cookies, wine and cheese, pastries), they did the little things really well. And always greeted with a smile.

Definitely will be coming back.

  • Stayed: July 2014, travelled on business
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Thank BThomasC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at The James New York-SoHo, responded to this reviewResponded 8 July 2014

Dear BThomasC,

We really appreciate you taking time to share feedback about your stay. I’m glad you had a great time. You pointed to some of our most unique features, including the loft-inspired guestrooms, and daily complimentary amenities in The Sky Lobby. Thanks for choosing The James for your visit to Soho.

Warm regards,
Gissel Barriola
Guest Services Manager

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608 - 614 of 1,421 reviews

Reviewed 2 July 2014

We've stayed at The James before though was very disappointed in our recent visit. Although (most of) the staff seem to be helpful, most don't listen which results in asking for things multiple times.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
Thank hungrytummy77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at The James New York-SoHo, responded to this reviewResponded 8 July 2014

Dear hungrytummy77,

Thanks for taking time to share your James experience. Your feedback means a lot to us. We will review your the issues during your stay with our team, in order to improve our service. We hope you return very soon. Thanks again!

All the best,
Gissel Barriola
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

I knew the hotel would be beautiful but I was pleasantly surprised to also get really great service from everyone I met there. I thought the food from room service (DBK) was amazing too!! Visit Jimmy - the rooftop bar for awesome drinks & views!

  • Stayed: June 2014, travelled on business
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1  Thank denisengarcia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at The James New York-SoHo, responded to this reviewResponded 8 July 2014

Dear denisengarcia,

We really appreciate you taking time to share feedback about your stay. I’m glad you had a great time. I’m glad you were able to experience JIMMY our rooftop bar, and food from our restaurant DBK. We look forward to your next visit.

Warm regards,
Gissel Barriola
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

My wife and I were given a night at the James Hotel in NYC as a Christmas gift 2 years ago. We were not disappointed. When we arrived, the first thing we noticed was a small dog bowl and treats for our furry family members at the front door. This made my wife and I wish we had brought our small Frenchie with us. Check In was a breeze and when we walked into our room, it just gave off a clean and refreshing vibe. The bed was and still is one of the most comfortable beds we have ever slept in (this is true of the other James Hotel locations we have stayed in). The concierge was extremely helpful in making us reservations to Fatty Cue and pointing out some great bars to visit along the way. I look forward to visiting other James Hotel locations as well as visiting this one again with our dog!

  • Stayed: August 2013, travelled as a couple
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Thank Rich B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at The James New York-SoHo, responded to this reviewResponded 8 July 2014

Dear Mr. Rich B,

It’s humbling to receive such a kind review. Thank you for choosing us for your visit to Soho. I’m glad you enjoyed some of the best features of The James, including our incredibly comfortable beds and the help of our concierge, and most importantly, our hardworking team members. I’m glad they left you with a positive impression. We look forward to your next stay.

Thank you,
Gissel Barriola
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

After staying for 10 days at this wondeful hotel, it is sad to leave
Excellent hotel, staff, room, roof top resturant and pool.
Great view over New York, close to litle Italy, Chinatown and much moore.
Realy nice area for shopping , dining +++

  • Stayed: June 2014, travelled as a couple
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Thank TerjeOnerheim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at The James New York-SoHo, responded to this reviewResponded 8 July 2014

Dear TerjeOnerheim,

Thanks for such a positive review. Our team is our greatest asset so I’ll be sure to relay your special mention to them. The James’ luxury liberated approach to guest service strives to be genuine and unobtrusive. It’s great you felt welcomed. We hope you return very soon. Thanks again.

Sincerely,
Gissel Barriola
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

This hotel is, by far, the best hotel we’ve ever stayed at in NYC. Upscale appointments and room amenities are surpassed only by the quality of its staff and the services they provide, always with a cheeriness that is genuine. Chris Westerman, their front office manager regularly went beyond the call to see that arrangements that we needed were well seen to. Kudos to the entire desk staff in responding to our questions and needs for the almost three weeks we were there.

Room Tip: Higher floors have excellent views. Jimmy, the roof bar, is favored by the under-thirties, but there...
  • Stayed: June 2014, travelled with family
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Thank Otto B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at The James New York-SoHo, responded to this reviewResponded 3 July 2014

Dear Otto B,

We appreciate you taking time to share about your stay. We strive to provide every guest with a luxury liberated experience. I’m proud that Chris left you with such an unforgettable visit. Best wishes and we hope you return soon.

Cheers,
Gissel Barriola
Guest Services Manager

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Reviewed 27 June 2014

This was our first time staying at the James. The location is ideal and easy to access by taxi or subway. We walked a lot into Soho due to excellent location. The room was spacious, enough, and very bright. Comfortable beds and a great bathroom. I'll go back.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with this hotel
Thank Ms. Dawn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gissel B, Manager at The James New York-SoHo, responded to this reviewResponded 3 July 2014

Dear Ms. Dawn S,

Thanks for taking time to write a review. The James’ prime location is one of my favorite features of the hotel so I’m glad you enjoyed it. Our location in the pocket of Tribeca and Soho make this a prime location to shop, dine & explore. We’re disappointed you didn’t get a true New York City savvy cab driver, hopefully you will on your next visit.

Gissel Barriola
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The James New York-SoHo

Address: 27 Grand St., New York City, NY 10013-1618
Phone Number:
Region: United States > New York > New York City > SoHo , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in New York City
#110 Family Hotel in New York City
#128 Luxury Hotel in New York City
#137 Romantic Hotel in New York City
Price Range: £234 - £526 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James New York-SoHo 4.5*
Number of rooms: 114
Official Description (provided by the hotel):
Anchoring Soho's southwest corner, The James New York - SoHo is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 
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Also Known As:
The James New York Hotel New York City

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