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“Great hotel great location”

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Cassa Hotel 45th Street New York
Ranked #116 of 467 Hotels in New York City
Certificate of Excellence
Coventry, England, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great hotel great location”
Reviewed 17 April 2013

Cassa hotel is in a great location literally in the heart of NY. The room was absolutely spotless, bed was comfy bathroom was spotless and very modern. The staff couldn't have been more polite and helpful. I was worried about the weight of my suitcase for my return flight but I needn't have been the staff at reception had some scales and weighed it. We didn't eat at the hotel so can't comment on the food but the lounge was also spotless. I would definitely stay at Cassa again great value for money. Am planning a return trip next year to NY and will definitely book Cassa hotel again ! The only thing I would have liked is tea and coffee facilities in the room. There's nothing like a cuppa after a hard days shopping! The wi-fi isn't free in the rooms but if you go to the Lounge its free there. Can be a bit of a pain so we did buy a couple of days access. Would highly recommend Cassa to anyone I can't fault the staff they were fantastic!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, 18 April 2013
Thank you for the rave review! We so appreciate the time you took to write such a thoughtful post. Please do book us again!
Warm Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Maine
2 reviews
Reviewed 17 April 2013

Great location, friendly staff, well appointed rooms. We were delighted with this hotel. Though the rooms were smaller than expected, we had everything we needed. The robes were soft and warm, the shower roomy and hot, and the bed one of the most comfortable I've known. The staff was very helpful with our car, finding a restaurant, and just about anything else we needed. We'll be returning to the Cassa Hotel.

Room Tip: We slept on the 6th floor in the back and heard no city noise at all. The higher floors looked to ha...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robin j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, 18 April 2013
RobinJ-
Thank you for the great feedback and review. I really appreciate the time you took to do so.
We hope to welcome you back to the hotel very soon!
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 April 2013

I stayed at Cassa Hotel for a business trip and although it is considered a 3 star property, I found it to be great. Everything I needed, which was a comfortable place to sleep. The bathroom is well appointed and all spaces are well keep and clean.
The location is great if you want to be near Time Square, Grand Central Station, Bryant Park, shopping and walking distance to Central Park. Keep in mind the services match a 3 star, so room service is only available for breakfast and currently the restaurant is under construction but should be open soon and actually looks like it is going to be quiet fun! For a fitness center, you'll use a club near by, which isn't a huge deal, just something to note. I think the highlight of Cassa is the staff, everyone at the front desk and concierge desk is FANTASTIC....helpful, smiling, knowledgeable!

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SFtraveler006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, 18 April 2013
I am so happy to hear that we surprised you and exceeded your expectations. We are doing out best in a city packed with hotels. I look foward to having you with us again soon!
Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 April 2013

On a whirlwind weekend visit to NYC we stayed at Cassa Hotel. Great midtown location, making it easy to get to Greenwich as well as the upper eastside - good accessibility to subways, Broadway, etc. Staff was superb - friendly, knowledgeable, eager to do everything possible to make sure your staff was perfect. Room was comfortable, stylish, well laid out with a wonderful bed and nice bathroom. Very quiet, too. Housekeeping was fast and efficient, and calls to the front desk were answered instantly, by staff who could answer any question. All in all - simply terrific!

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, 19 April 2013
Thank you so much for the wonderful review! We look forward to welcoming you back soon! I appreciate the praise in all the various areas.
Warm Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethesda, Maryland
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 April 2013

I've stayed at the Cassa Hotel several times over the past year and each time the service only gets better! The staff are super courteous, kind, and helpful. The Concierge helped on several times with making dinner plans and recommendations on what to do and where to go. The facility is brand new and the cleaniness and modern decor are fabulous. I would highly recommend this hotel.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlorenceV1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, 18 April 2013
Thank you for coming back again and again! We do thank you for your continued support!
Warm Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 April 2013

On a whirlwind weekend visit to NYC we stayed at Cassa Hotel. Great midtown location, making it easy to get to Greenwich as well as the upper eastside - good accessibility to subways, Broadway, etc. Staff was superb - friendly, knowledgeable, eager to do everything possible to make sure your staff was perfect. Room was comfortable, stylish, well laid out with a wonderful bed and nice bathroom. Very quiet, too. Housekeeping was fast and efficient, and calls to the front desk were answered instantly, by staff who could answer any question. All in all - simply terrific!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, 18 April 2013
Thank you for the great review! I think we are in the middle of it ALL. Please come stay with us again!
Best Regards,

Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
belfast
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 15 April 2013

This was my 6th visit to New York and my first stay in the Cassa. The location of the hotel was excellent. A couple of minutes walk to 5th Avenue shopping and less than 5 minutes to the heart of Times Square.

He staff were AMAZING!! Best part of the hotel. We received a vey warm welcome when checking in and then each and every time we entered and left the hotel. New York isn't always the friendliest city but this hotel was unique. A special mention for Ahraham at the front desk who made us feel right at home.

The rooms are on the small side but this is a major city. We were in an Executive King room. I have stayed in bigger rooms in New York but they certainly weren't better because of this. The space was very well used, the bed was so comfortable after a long day in the city and the TV was huge. There was a huge double shower. The bathroom was small but perfect. I found the room to be very quiet despite being on the street.

Wifi in the room was $15 per day. Free wifi would be an advantage but not a big deal. There was free wifi in the lounge but apart from that we didn't use any other hotel facilities. I would highly recommend the Cassa and will definitely return.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shakira84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, 25 April 2013
It seems to be a trend in the reviews that we have an AMAZING staff. Thank you for re-affirming that fact. Thank you for the wonderful review. As soon as I can get the internet service for free I will gladly give it away to everyone... :) Please come see us again!
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cassa Hotel 45th Street New York

Property: Cassa Hotel 45th Street New York
Address: 70 West 45th Street, New York City, NY 10036
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#65 Romantic Hotel in New York City
#90 Business Hotel in New York City
#94 Luxury Hotel in New York City
#135 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Cassa Hotel 45th Street New York 4*
Number of rooms: 165
Official Description (provided by the hotel):
Located in in the heart of Midtown, New York City's most popular location, this boutique hotel provides you with an entrée to the best the city has to offer and is just steps away from prime 5th Ave shopping and Times Square. Ideal for any lifestyle, Cassa New York bridges comfortably chic New York City living with intuitive service and signature touches all designed for you to create a memorable experience ... more   less 
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Also Known As:
Cassa Hotel And Residences

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