The element was a good hotel. The pros of it were: loved the room. We were on the 22nd floor facing the street so it was away from any noise. The bed was comfy, the sitting area was great, and we took advantage of the free internet. The kitchenette with the fridge, microwave and sink was great. We stayed for 9 nights and that definitely helped when we had leftovers or wanted some cold drinks. The bathroom was big and had a nice sink, and a big shower. The area behind the elevators was very plush and beautiful, as was the rooftop terrace. It was also convenient that there were computers and a printer in the lounge area. The bellmen and the staff are friendly. The free breakfast was a plus too - although one saturday, my bf went down to get breakfast and he got the last bit of food. The kitchen did not bring out any more food and a lot of people were angry.
Now for the cons: housekeeping wasn't great at all. In all the days that we stayed there, I never knew whether my room would be cleaned when I got back to my room. One time we asked for our room to be cleaned, and I have to admit, it was late when we asked them. My bf took a red eye so he slept most of the day and we finally left our room at 5pm and we asked for service. We were promised service by the front desk but did not receive it when we got back later on. I thought that was forgiveable because we had asked them so late and perhaps the staff had left for the day. But other times our room was clean but not cleaned thoroughly. I have stayed at many hotels where the room was always spotless when we came back but I didn't feel like that was the case here.
Then one night, I got back to the hotel and our room was HALFWAY done. The bathroom was clean but the bed was halfway made. One comforter was on the sofa and the other sheets were halfway tucked in. It's almost like they left in the middle of cleaning it! We made a call to the front desk and our bed was made the next day, but as I mentioned, our room did not feel very clean. One time I had very little toilet paper left and thought they would leave another roll under the sink for me, but they did not. My bf had to go downstairs to get some more.
Also, on the weekends the elevator is extremely crowded. I work in a NYC building nearby with 30 floors and we have 16 elevators and two sets of elevator banks. This hotel only has 3 elevators for 40 floors! I do agree with what others said about the cleaning staff having their own elevator so guests are not rubbing against dirty mops, etc.
All in all, I would give a five for the stay, but housekeeping brought down my rating by a couple of stars.
I would recommend staying here for the nice room and the convenience to Times Square but be warned about the subpar housekeeping.
- Official Description (provided by the hotel):
- Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more less
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- Also Known As:
- Element New York Times Square West Hotel New York City