DATES/NIGHTS: 01/11 – 04/11 – 54 nights
OVERALL: A great location right in the middle of the Financial District in lower Manhattan. The hotel was almost brand new when I stayed there and was in pristine condition. Overall I would give this hotel the highest ranking possible, however, if you have never stayed in New York City hotel before there are a few things that are “unique” to the experience. And I am not mentioning these things as a way of complaining, but mentioning them because they actually add to the ambiance of the hotel. First, there are only 3 elevators and 44 floors. So if you’re on a high floor make sure you leave a few minutes early because it will take you awhile to get to the lobby, and it’s even busier on the weekends. And on each floor the hallways are very narrow so if you are traveling with equipment for work or large luggage it will be tricky navigating to your room. There is one restaurant on site, 8 Stone, which I only ate at once because it was slightly expensive and I get a daily per Diem for food. But the meal I had there was amazing and was completely worth the price so if you’re not concerned about price you will find some delicious options here.
STAFF: Before I arrived at the hotel I called ahead and asked if there was a mini-fridge in the room because I needed one as I travel with medication. I spoke to Michele who works the front desk and she said that none of the rooms have one but she would see what she could do for me. In no time I received an email confirmation that they did not have any on site but they would have another Hilton hotel send one over for me specifically. I have never had a Hilton staff member do something like that for me before. And on my second 9 night stay she upgraded me to one of the suites even though they only have 5 of them for no reason other then to be nice. But the most amazing thing that the front desk staff did for me for offer me a special unpublished rate which was considerably lower then when they could have gotten for the room. And by doing this I was able to stay in Manhattan for my entire time there and did not have to move over to a cheaper hotel in Brooklyn.
With all honestly I can say that, as a whole, the staff at this Doubletree was the best I have ever come across. And I spend over 200 nights a year in Hiltons all across the country. With staying there as long as I did I eventually had everyone from the security officers and bell hops at the front door, to the maintenance staff, to the servers and manager in 8 Stone, to the general manager addressing me personally every single time I they saw me.
I was always treated with the upmost respect and professionalism by 99% of the hotel staff. Unfortunately that does leave 1% of the staff, and that 1% is the front desk manager, Elvi. Of all the Hiltons I have stayed at and of all the employees I have come to know I have NEVER been treated as poorly as I was by Elvi. But Michael, the General Manager of the hotel, personally handled the situation to my full and complete satisfaction, so all I will say about that is try to avoid Elvi. But if you do need anything at all from the front desk make sure you find Michelle or Michael and you won’t ever be disappointed. And if you need anything from the restaurant make sure you find Joshua, the finest manager in all of New York City.
ROOMS: The rooms are all standard and there are only a few suites. The rooms are very nicely decorated and the beds, pillows, and blankets are extremely comfortable. But the rooms are also pretty small and the bathroom and shower are really cramped. The suites are slightly larger and have a “living room” area with a couch and second flat screen TV. But for New York City the rooms are on par with what you’d expect to find so it’s not a big deal if you keep that in mind. Your best bet is to get a high floor and try to get an “08” room because they are shaped in a way where you get a little more space by the door and these are the biggest non-suite rooms they have. Also, the higher you get the less street noise you’ll hear. Another nice little extra is that the window actually opens so you can let in fresh air as well as the sounds of the city if you want them. And two other small little things that frequent travelers will appreciate is that the hotel offers a large amount of TV channels and multiple HBOs and the best part is that the TV actually has a guide that you can bring up and scroll through to find what you want to watch and not waste an hour surfing every channel looking for something to watch. And finally, keep in mind that unlike most Doubletree Hotels there are no mini-fridges or microwaves standard in the rooms. But I was told that the hotel does now keep a few on hand in case someone requests one… so you can thank me for that later!
AREA: What else can you say but WOW! Walk out the front door and you’ll be in front of the NY Stock Exchange, or the Wall Street Charging Bull, or Battery Park, or the Staten Island Ferry in 3-4 minutes at the most. You’re also less then 10 minutes away from the World Trade Center site and the South Street Seaport. There are two subway lines nearby, one on the corner and one over in Battery Park that will get you anywhere in the city you need to go. You can be in Times Square in 12 minutes flat. The only negatives are the Pubs near Wall Street are very popular and thus, very busy and very expensive. There aren’t a lot of quality reasonably priced places to eat beyond these within walking distance. So your best bet is to get an unlimited subway card and head north. But the one Saving Grace is that Lombardi’s actually delivers to the hotel and it gets there super fast and super hot and fresh, but they only take cash.
ELITE BENEFITS: The biggest benefit is the free breakfast buffet down in 8 Stone for elite members. The buffet isn’t bad but it also isn’t amazing. They offer fresh fruit, eggs, pancakes, meats, breads, and cereals. It’s great for shorter stays but when you’re there for 9 straight mornings at a time and over 50 mornings in all anything would start to get boring. Juice is free but soda is not and neither are the refills. You’ll also get free wireless in your room which always worked well for me.
WOULD I STAY AGAIN OR RECOMMEND: 100% YES! You will find that for its location this is going to be one of the most affordable brand names in New York City. The staff is AMAZING and the hotel is beautiful. But the hotel is designed for short stays and not extended ones but they will do their best to accommodate and cater to you no matter what.
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