I stayed here over Christmas for a couple of nights because they offered a great rate (I guess people don't want to stay in FiDi for the holidays). I had a longish wait to check in because (they said) the computer had crashed and needed to be rebooted. One of the receptionists was open and was telling everyone in line ahead of me that they were being located to another hotel in another neighborhood due to "plumbing problems". Eek. I got lucky somehow, and when it was my turn I was able to check into a room (which had no plumbing problems).
The room itself was fine... for the most part the hotel is very comfortable. They gave me free wifi and it worked very well. The furniture and bed were comfy enough, the bedding seemed very plush. The shower was good but on the small side (maybe 24" wide, a little awkward). People complain about the elevators and there are definitely times when it is slow. But I've never had a really bad wait, probably because I don't use the hotel on business and am not using "rush hour" elevators.
Overall for the price I paid I was quite pleased.
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