We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointed with customer service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
DoubleTree by Hilton Hotel New York City - Financial District
Ranked #362 of 466 Hotels in New York City
Kansas City, Missouri
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Disappointed with customer service”
Reviewed 9 July 2014

I booked this hotel with a Travelzoo special. My rate was to include free wifi and breakfast for two each day. Upon check-in I ask about the breakfast and was told that it wasn't included in my rate. I was able to pull up the deal on my phone and show it to the attendant who ask that I forward the information to Glenis Rivas, which I did and they would get back to me. That day I emailed Glenis 3 times and got no reply, I also called once and talked with other manager but Glenis had left for the dya. The next morning I went down to the desk to inquire about breakfast and the same attendant was there and did not remember me but check and again told me that the rate didn't include breakfast but gave me two passes and said she would check into it. On the following day I stopped by yet again, and finally the attendant gave me passes for that day and the next but said the issue had still not been resolved. Honestly this is the worst experience I have ever had at a Hilton property and I do travel for work. In addition to the trouble I had with breakfast, the sheets on my bed had a huge hole in them where it was ripped. I have pictures of that as well I am going to post.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank MarcIndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,386 reviews from our community

Traveller rating
    574
    867
    545
    231
    169
See reviews for
414
720
157
739
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (375)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
albany, United States
1 review
Reviewed 8 July 2014

rooms are very nice was last min booked and still a good price well worth it are room had a city view and faced the freedom tower, it was in walking distance drug store on corner was convenient and parking garage directly across was a good price also very satisfied andd they give you cookies when you check in

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sugar Land, Texas
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 July 2014

Beds are comfortable, bathroom is very small. The 4 mornings we visited the dining room for breakfast the staff was not that helpful/friendly and flies around the tables and fresh fruit. At times we had to get p and call for the serves who, were in the front talking to each other.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Irma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2014

This is a nice hotel overall and for New York, the value seems good. The rooms are small, but well appointed and clean. One day we were out all day and returned at about 5:30 to find we had no housekeeping of yet. Had to call desk twice before they finally came with clean towels. Said we would forego bed-making, etc., but they did it end up doing it after we left at about 6:30 PM. Dirty dishes sat outside a room close to the elevator for over 24 hrs. (this is hard to understand?) The staff were congenial and welcoming. The elevators were slow most of the time.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
72 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 2 July 2014

When I search the hotel to stay in NYC the price shocked me, then I use priceline.com . Lucky I get this doubletree deal , at rate USD 160 per night it definetely is a steal.
Location is pretty good ( not really in central park or Fifth avenue area ) but all within reach by subway. The room is small though but I do not complain as it s in NYC :-) , room is clean n pretty good condition , if I can give the hotel input it will be the lift , waiting for the lift can be frustating
Other than that this hotel is everything you can hope for to stay in NYC with low price

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyoming, Pennsylvania
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2014

average hotel for big bucks ...No Pool ...decent restaurant small rooms ....the front desk staff was nice and the doorman greeted you but otherwise nothing special ...My work paid for the room so it was easier to swallow at 400 a night it should be awesome but was just a regular room

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank scottl6618644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua D, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, 7 July 2014
Dear Scott,

Thank you for taking the time to write a review. I am very sorry that our property does not offer a pool as one of our amenities, but I am very pleased and grateful for your kind words towards our staff. I will be sure to share this positive feedback with the rest of the DoubleTree Financial District Guest Services Team. Thank you for choosing DoubleTree Financial District and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami Beach, Florida
1 review
Reviewed 29 June 2014

We booked this off priceline (well that may have been our initial mistake). Upon arriving, they gave us single king bed because they were out of double beds. Then when my friend was half naked first night other guests entered our room. Upon calling the hotel front desk person Cynthia about the incident, first she denied that they had made any mistake. Then she blasted us that there had been a mistake in a threatening voice about sending security and told us we need to come down immediately because we were actually assigned to a different room and they had mistakenly given out keys to the room we already had keys to. We would need to move, she told us in quite a rude tone. We told her she needed to send security up and this was a serious breach of security. They did do this and the security was very nice. But all in all this is a serious breach of security and negligent on the hotel part. The consultation? 4 tickets to the breakfast buffet.

Aside from this serious security breach, there is no pool here. We have not yet checked out the exercise room but was told it is very small. Luckily we we were on a rather low floor so did not have to put up with slow elevators (which seems to be a complaint on here).

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fidelxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua D, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, 7 July 2014
Dear Fidel,

Thank you for taking the time to write a review. I am very sorry to hear about the issues and concerns that you have raised. It is our goal at DoubleTree Financial District to provide each and every one of our guests with the ultimate guest experience, and I am very sorry that we fell short in your case. I assure you that these matters will be shared with our Guest Services Management Team as well as our Security Management Teams, so that we at DoubleTree Financial District can address and improve these issues. If there is any way that I can be of any service to you, regarding this most recent stay, or any future stays that you may have with us, please contact me at joshua.daly@hilton.com and I will do everything in my power to assist you. I sincerely appreciate your feedback and I thank you for choosing DoubleTree Financial District. Thank you and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these New York City hotels

Hotels you might also like...
Travellers also viewed these New York City hotels
Financial District
Hampton Inn Manhattan / Downtown - Financial District
Hampton Inn Manhattan / Downtown...
#220 of 466 in New York City
537 reviews
Financial District
Holiday Inn Manhattan - Financial District
Holiday Inn Manhattan - Financia...
#219 of 466 in New York City
1,226 reviews
Financial District
Club Quarters Hotel, Wall Street
Club Quarters Hotel, Wall Street
#216 of 466 in New York City
1,409 reviews
Show Prices
Show Prices
Show Prices
Financial District
The Wall Street Inn
The Wall Street Inn
#285 of 466 in New York City
505 reviews
Financial District
Courtyard New York Downtown Manhattan / World Trade Center Area
Courtyard New York Downtown Manh...
#319 of 466 in New York City
136 reviews
Financial District
Andaz Wall Street
Andaz Wall Street
#123 of 466 in New York City
2,909 reviews
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton Hotel New York City - Financial District? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel New York City - Financial District

Property: DoubleTree by Hilton Hotel New York City - Financial District
Address: 8 Stone Street, New York City, NY 10004-2202
Phone Number:
Region: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites
Hotel Style:
Ranked #362 of 466 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Hotel New York City - Financial District 4*
Number of rooms: 399
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Ctrip TA, Hilton Hotels Direct, Ebookers, Odigeo, 5viajes2012 S.L., TripOnline SA, HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your DoubleTree by Hilton Hotel New York City - Financial District reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing