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DoubleTree by Hilton Hotel New York City - Financial District
Ranked #356 of 467 Hotels in New York City
Saratoga Springs, New York
2 reviews
“Phone follies”
2 of 5 bubbles Reviewed 6 August 2014

This is my second time travelling here for business in the last month. Last time it was o.k., but not great. This time my phone did not work, hence no wake up call. I told the front desk and they said they would fix it that day. Got back from work, still broken. Three visits from the handyman that night finally did the trick.

Also you can request a fridge, which I did for this trip (and also my prior trip) but both times I never got one.

The bed is very nice, and the staff is very friendly.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
Thank Rick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, 7 August 2014
Rick,

We’re very sorry we didn’t provide you with the high quality of amenities and service you deserved during your recent stay at our hotel. We apologize for your guestroom's malfunctioning telephone and we’ve reported the problem to our maintenance team. We appreciate the opportunity to help make it right and address the issues with the room amenities. We hope you’ll consider giving us a second chance if you return to the area.

Thank you,
John B

john.brown@hilton.com
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2,236 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (354)
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English first
Sugar Hill, Ga, United States
1 review
2 of 5 bubbles Reviewed 6 August 2014

My wife and I experienced poor service during our stay at your hotel (8/1 to 8/3). Our room was on hour late and we had to wait for our luggage. The next day we were kept out of our room due to late maid service. We did not feel comfortable expressing our concerns at the time because the staff seemed to be overwhelmed.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Fred O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John B, Manager at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, 7 August 2014
Fred,

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and are so sorry to hear that you had an unpleasant experience with us as your satisfaction is of the utmost importance. We will use your comments as we continue to evolve our guests' experience moving forward, and we hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Please feel free to contact myself at the email address provided so that I can be completely aware of the issues you experienced here at the Doubletree Financial District Hotel.

Thank you,
John B

john.brown@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Orlando, Florida
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

Friendly staff with good answers to area questions, near several subway stations and in the middle of the financial district. Room was clean, quiet and well appointed. No issues, everything worked the first time. Room was smaller as one expects in NYC. I would definitely stay here again.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Larry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica G, Guest Services at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, 6 August 2014
Dear Valued Guest,
Thank you for taking the time to write a review. I am glad to hear that your stay with us was a pleasant one. We greatly appreciate your business, and look forward to see you again soon. Thank you for choosing Doubletree Financial District and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, United States
1 review
4 of 5 bubbles Reviewed 5 August 2014

This is my 3rd time using this hotel, the staff is always friendly and the rooms are well kept. I signed up to be an HHonors member prior to booking and was given an upgrade on my room to the city view! I will be back.

  • Stayed August 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Patrick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica G, Guest Services at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, 6 August 2014
Dear Valued Guest,
Thank you for taking the time to write a review. Your feedback is greatly appreciated. We would like to thank you for your kind words towards us. I am glad to hear that you signed up for our HHonors program and are already enjoying the benefits that come with it. Thank you for making us your hotel of choice when you are visiting the area. We are looking forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
1 of 5 bubbles Reviewed 5 August 2014

over 350 USD for old and crammed room, terrible breakfast (cost not included), ridiculous internet charge, there's better hotels ion the financial ditrict, wont be staying here again. Could not regulate AC/fan speed, it was so loud it prevented me from sleeping

  • Stayed August 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Matteo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quebec City, Canada
Level Contributor
54 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

For 200$ a night i think that hotel is fantastic. My room was not that big but I got I was looking for: A very nice bed, very clean room, clean bathroom with a great shower. Friendly staff, great location so I could not care less about the rest.

If you want more, you will have to pay more.

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Yvan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica G, Guest Services at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, 6 August 2014
Dear Valued Guest,
Thank you for taking the time to write a review. We are very glad to hear that you enjoyed your stay with us and found our amenities and location to your liking. Please, make us your hotel of choice, whenever visiting the New York City area. Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lanham, United States
1 review
4 of 5 bubbles Reviewed 4 August 2014

The service at this hotel was excellent. There was always someone (usually 2 or more) at the entrance or front desk waiting to greet you , and ask if you needed any type of assistance. Someone actually, walked with me for a few blocks to find a specific restaurant.

  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Amelia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronica G, Guest Services at DoubleTree by Hilton Hotel New York City - Financial District, responded to this review, 6 August 2014
Dear Valued Guest,
Thank you for taking the time to write a review. I am glad to hear that you enjoyed your stay with us and that find our staff helpful. Please, make us your hotel of choice, whenever visiting the New York City area. Thank you for choosing Doubletree Financial District and Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel New York City - Financial District

Property: DoubleTree by Hilton Hotel New York City - Financial District
Address: 8 Stone Street, New York City, NY 10004-2202
Phone Number:
Region: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites
Hotel Style:
Ranked #356 of 467 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Hotel New York City - Financial District 4*
Number of rooms: 399
Reservation Options:
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