Honestly, words can not express the joy that I felt at the Aloft hotel. Every step of the way I was taken care of. My stay at the Aloft began far before I even reached Harlem. I called the hotel groggy at 1 am and asked whether there was a shuttle from LaGuardia, Malika answered all of my questions with grace and ease. EASE,<--- Being the operative word. I've stayed at a ton of super expensive hotels around the world and when that is the way people answer the phone at 1 am then something is right. HEre is the most ridiculous part. The service only kept getting better!
I arrived at the Aloft quite easily due to Malika's help and directions. I spent most of the time at my conference handling business no problem. I can't sleep sleep so I ask Chonette where I can go and have a good time. She sends me to a awesome place (Moca) a few blocks away and I have the time of my life there!
So the night before check out I ask whats a good restaurant to eat at. I think that the staff person is going to freestyle it. Just say the first thing that comes to mind. Instead of doing that she brings out a binder twice the size of the Bible, annotated and color coordinated with every restaurant in the area, organized by style of food. I am once again floored!
So final day of my trip I go downstairs on a whim and ask if there is a good breakfast spot nearby? I am getting ready to workout in the gym and I really didn't want to think after my workout. They say Kitchenette Or Cafe Latte. I say cool, I want a map annotated with instructions upon my arrival. Just being facetious. <---Legitimately joking.
Imagine my shock and awe when I go back downstairs after working out and packing that they not only printed a map for me but they annotated it with notes, and photos! NOTES AND PHOTOS people! <--Special thank you to Jen and Rachel for the best designed map I've ever received in my life!
I have never been taken care of the way I was at the Aloft. Honestly, the Harvard Buisness Reveiw needs to study their training program and hiring protocol because the people there were otherworldly kind, knowledgeable, and willing to do what ever takes and then some. I truly felt honored for the opportunity to stay there and would recommend it to anyone and everyone on the planet!
- Official Description (provided by the hotel):
- Aloft Harlem hotel is steps from the Apollo Theater, Central Park, and NYC express subway stations. Our boutique accommodation has free wifi, on-site dining, and Plug & Play equipped guest rooms. ... more less
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- Also Known As:
- Aloft Harlem Hotel New York City