First i will start with the good parts, the location(maybe the best location in nyc), hotel and amenities, free coffee and water are very well, but the management style of the hotel is very poor. We made our booking to the hotel at January 10 months before the stay, I informed the hotel twice prior to our arrival about our late check-in, booking com people have also contacted the hotel and called me saying that it is ok for late check out, at the 9th night we came to hotel at midnight after a long flight and we are told that hotel is overbooked and we will be transferred to another hotel belongs to same group and front dest said we will pay nothing to the hotel that we transferred and our first night will be free of charge we are not pleased with the inconvenience after a very long trip that we planed for a long time but we said ok, next day at the other hotel they charged us for the night despite our refusal to pay, they said we have to pay and handle the situation with Jewel and if not paid we will not be check out, we paid helpless and go to the Jewel, there was a different one in the front dest and said we have to pay full charge, we gone mad after this behavior and explained the situation again and again, we argued and finally she said they are ok for free of charge first night, be careful with this hotel about their overbooking scam, after this situation i read lots of reviews on tripadvisor on similar situations
- Official Description (provided by the hotel):
- The Jewel Facing Rockefeller Center is a full service hotel with 135 rooms located opposite Rockefeller Center, steps away from the famous skating rink, Christmas tree, St. Patrick's Cathedral, Saks Fifth Avenue, Museum of Modern Art and Radio City Music Hall. Minutes from world class shopping, restaurants and entertainment. The Jewel Facing Rockefeller Center is the best value hotel based on quality and the prime location. The Jewel Facing Rockefeller Center provides:• Safe, restricted entry• Instant registration and check out• Free high speed internet access throughout the hotel• Nearby restaurant • Multi-menu in room dining options (through onsite restaurant and many local restaurants)• Refrigerator and microwave available• Unlimited complimentary chilled purified bottled water • 3 meeting and event rooms available nearby (maximum reception style 55 people)• Free use of computer/printer • Ergonomic workstations• State of the art guest rooms with premium bedding• Contemporary furnishings• Flat panel HD TVs• Complimentary coffee and tea• 24 hour guest service desk • Fitness room • Exercise equipment delivered to guest room upon request • Value rates ... more less
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- Also Known As:
- The Jewel Facing Rockefeller Hotel New York City