My wife and I were traveling with 2 adult daughters and their 3 children. We booked a 2 bedroom suite with a kitchen plus an additional small queen room. We asked for early check-in (1 PM) and adjoining rooms. Upon arrival we were told the existing guest had been granted late check-out so the suite with the kitchen where we were hoping to feed the small children would not be available for 2-3 hours, but we were checked into a small one bedroom. The check-in staff in the small lobby were friendly and courteous, but card key encoder was broken so they couldn't make us key. The 8 of us with luggage had to wait in the hallway for security to let us in the room. The room was very nice, clean and modern almost new furniture and fixtures, but too small for 8 people to wait. We took the children to lunch at a nearby deli (the hotel has no restaurant but offers a 20% discount at one just a few doors away). It is indeed facing Rockefeller Center so we took the kids ice skating and returned with them tired and cold just before 4 PM. The suite near our single room was still not available but they graciously checked us into a suite on another floor and moved us to a nearby single room.
The 2 BR/2 bath suite was nicely equipped with a cooktop, fridge, microwave. The 2 beds had sliding smoked glass partitions for semi-privacy, but if someone turns on a light in the common area the glass permits it to disturb all. The table and chairs in the common area could not accommodate more than 2. The rooms we got were in the rear facing a nearby office building across and enclosed courtyard - no view of Rockefeller Center but probably a lot quieter mid-December.
The single room to which they moved us turned out to be handicap access. It was a little larger than the first, but the shower was equipped as basically a curtain around a drain the bathroom floor so a wheelchair could get in. There was no shelf or rack for soap or anything.
CONCLUSION: We'd stay here again, but probably save money by getting a 1 bedroom suite (which they were offering for a $40 upgrade on check-in) and 2 small rooms. It is unfair that they grant late checkout and charge the departing guest for it while not compensating the arriving guest for the lack of availability. There were issues as noted but the rooms, while small, were very nice and in a great location, and the price was probably right for midtown NYC.
- Official Description (provided by the hotel):
- The Jewel Facing Rockefeller Center is a full service hotel with 135 rooms located opposite Rockefeller Center, steps away from the famous skating rink, Christmas tree, St. Patrick's Cathedral, Saks Fifth Avenue, Museum of Modern Art and Radio City Music Hall. Minutes from world class shopping, restaurants and entertainment. The Jewel Facing Rockefeller Center is the best value hotel based on quality and the prime location. The Jewel Facing Rockefeller Center provides:• Safe, restricted entry• Instant registration and check out• Free high speed internet access throughout the hotel• Nearby restaurant • Multi-menu in room dining options (through onsite restaurant and many local restaurants)• Refrigerator and microwave available• Unlimited complimentary chilled purified bottled water • 3 meeting and event rooms available nearby (maximum reception style 55 people)• Free use of computer/printer • Ergonomic workstations• State of the art guest rooms with premium bedding• Contemporary furnishings• Flat panel HD TVs• Complimentary coffee and tea• 24 hour guest service desk • Fitness room • Exercise equipment delivered to guest room upon request • Value rates ... more less
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- Also Known As:
- The Jewel Facing Rockefeller Hotel New York City