We stayed at the The Row NYC hotel the last weekend in May. The rooms were small as others have said, but clean and modern. Our towels had some hair on them when we arrived that were obviously not ours. My MIL reported it and with minutes someone appeared at our door and replaced all the towels. The elevator system is very nice. You type your floor into a keypad outside the elevators and it assigns you one of 6 elevators. The assigned elevator takes you straight up to your floor and you don't have to stop at every random floor saving a lot of time when you consider how many floors are in the hotel. The staff is clearly working on increasing their tripadvisor reviews as they include a business card with the tripadvisor website on it and encourage guest to review their stay here. This encouragement of public reviews I am sure has increased the customer service level. Our experience from Ceaser who checked us in, to the breakfast attendants, luggage attendants, concierges and elevator attendants was excellent. This property was also in an excellent location, with easy access to a subway station and walking distance to times square, broadway, central park, etc... We would stay here again.
- Official Description (provided by the hotel):
- The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more less
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