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“Worst hotel ever”
Review of Row NYC Hotel

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Row NYC Hotel
Ranked #354 of 469 Hotels in New York City
GreenLeadersGold level
Reviewed 15 June 2014

Please read all of this before you book, it will save you time and money!!
Don't be fooled by the pretty entrance and lobby.. that soon begins to feel like you are in a hostel. We were shown to a room that you couldn't swing a cat in, apparently it was a double room but looked absolutely NOTHING like the website. We had 2 tiny single beds with a foot in between them, the bathroom resembled a postage stamp and all of the decor was a complete mess. The view was horrific and that was the last straw. We asked to move room and we were given another which was marginally bigger but had dirty pillow cases and sheets, not to mention the awful aircon that was so noisy it made you feel like you were sitting next to a boeing 737. After this we decided to try and find another hotel and were greeted by a COCKROACH lying dead in the lift. So 3 hours and $900 later, we finally had a new hotel and managed to enjoy our stay in New York.
To anyone who has already booked, do yourself a favour and cancel and book somewhere else before you go!!

  • Stayed: June 2014
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6  Thank Jillian1302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don_Jacinto11, General Manager at Row NYC Hotel, responded to this reviewResponded 26 June 2014

Dear Jillian1302,

Thank you for sharing your very concerning experience, as it can only help us improve. Firstly, I would like to extend my deepest apologies for this embarrassing and shocking sequence of events that you experienced during your stay. This is not reflective of our standards and absolutely not the ones we wish to propagate. Our only wish is that you would have brought all your very concerning issues to our attention during your time with us so that we may have been able to salvage the remainder of your stay in New York City. We regret to hear that the size of your room did not meet your expectations. I would like to add that we have several size and view options when selecting a double room, and would be more than happy to assist you with a room that better fits your needs should you decide to stay with us again. We hope to have the opportunity to regain your confidence in us.

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14,014 - 14,020 of 19,602 reviews

Reviewed 15 June 2014

The hotel is extremely well located next to Broadway and Times Square. However, the rooms and bathroom are very small and so are the beds. Barely any space to move around the room and to store our luggage.

Room Tip: Higher floors have less noise
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  • Stayed: March 2014, travelled with family
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Thank AN02B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this reviewResponded 8 August 2014

Dear AN02B,

Thank you for your review of our hotel. Although we are delighted to hear you enjoyed our unbeatable location, we regret to hear we did not meet your expectations regarding your room size. Please note that we do offer several room sizes and layouts and would be happy to assist you in booking a larger room category for a future stay. We hope to have you back soon!

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Reviewed 15 June 2014

Nice Hotel, Great Location, Excellent Stay. The hotel is in a great location next to Times Square and Broadway and near a subway station. Our room was clean, modern with a city view but little bit compact. The Lobby area is cool and the bar at night had live music which was a very nice surprise! All the staff was very nice and extremely helpful especially Livia, the concierge. I would definitely stay at Row NYC if I ever come back to NY again and We will highly recommend this hotel.

  • Stayed: June 2014, travelled as a couple
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Thank gentle l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this reviewResponded 8 August 2014

Dear gentle l,

Thank you for taking the time to review our hotel. We are delighted to hear you enjoyed our unbeatable location and found your room to be clean and scenic. We love to hear Livia was helpful to made your stay with us so memorable. We hope to have you back soon!

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Reviewed 15 June 2014

This was my 1st time staying at this hotel and I was amazed . The hotel had an awesome vibe rooms looked cool the bed felt perfect after being out and about a comfy bed is very important . I'm not a drinker so I didn't go to the bar . Room was clean and it's in a perfect location for the price it was a pretty good deal . I vacation to NYC once a year for a few days and I just found my new hotel !

  • Stayed: June 2014
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Thank Reyesrr55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this reviewResponded 8 August 2014

Dear Reyesrr55,

Thank you for your lovely review of our hotel. We are thrilled to hear you loved our prime location and found us to be of good value. We are overjoyed to know our comfy beds made for a restful sleep after a long day exploring our exciting city. We look forward to hosting your future visits to NYC!

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Reviewed 14 June 2014

June 2014...Check before you book. I spent two nights and zero sleep for $379 a night. There is construction on one road right beside the hotel and the jackhammers, saws, front end loaders went all night long. No noise bylaw...when I phoned down to the front desk at 1am on the second night of no sleep the employee just said "this is NY maam". They could not move me as the hotel was sold out. I would have rated it better otherwise.

Stayed: June 2014, travelled on business
2  Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don_Jacinto11, General Manager at Row NYC Hotel, responded to this reviewResponded 25 June 2014

Dear Sharon C,

Thank you for your review of our hotel. We deeply regret that you had this unfortunate, yet isolated experience during your stay with us. The construction was unrelated to the hotel, but rather road maintenance performed by the City of New York. We do apologize however, for the way your concerns were addressed. This is not our customer service standard and the appropriate department heads are investigating this matter to ensure we take the proper measures when handling such issues in the future. We hope to have you back soon for a more restful stay.

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Reviewed 14 June 2014

I was in NYC for a conference and to see a few plays. I have to say the location was perfect. The room was a little small and scuffed around the corners, but presentable. I loved the wall mural (?) with OPEN 24 HOURS on it because it made it unique. Try to get a higher floor so you can see some of NYC (mine on the 7th floor looked into the other section of the hotel). Overall, I really liked my stay. Staff were friendly and welcoming, and will stay there again if the price is good.

Room Tip: Try to get a higher floor
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  • Stayed: May 2014, travelled on business
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Thank TMyers26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this reviewResponded 8 August 2014

Dear TMyers26,

Thank you for taking the time to review our hotel. We are delighted to hear you enjoyed your stay with us, for business and play! It gives us great pleasure to hear you found our location so convenient and staff to be friendly. We hope to see you again soon!

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Reviewed 14 June 2014

Pictures of hotel rooms were very misleading. Room was tiny, bathroom was tiny, just a piece of plastic covering 'closet.' Had booked for 5 days. Was there 10 minutes and realized we had been duped. Knowing full well we were not going to get a refund, we were able to find a great hotel at Crowne Plaza 2 blocks east. Should have known when we booked, a hotel that offers a
No Cancellation Policy for any reason was not going to be good. Lesson well learned!!!

Stayed: June 2014, travelled with family
4  Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonJacinto700, General Manager at Row NYC Hotel, responded to this reviewResponded 24 June 2014

Dear Linda H,

Thank you for sharing your feedback. We are very sorry to hear that the room you received did not meet your expectations. Our rooms vary in sizes and based on daily occupancy, we make every effort to accommodate each and every guest to the best of our abilities. Please know that we offer multiple packages with varying conditions and cancellation policies and would be more than happy to assist you in the future with making a booking that better fits your needs and expectations. We look forward to restoring your confidence in us.

-Don

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Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036-3901
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #354 of 469 Hotels in New York City
Price Range: £95 - £332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Official Description (provided by the hotel):
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 
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