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“Appalling - rude staff, no service, dirty rooms.”
Review of Row NYC Hotel

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Row NYC Hotel
Ranked #342 of 467 Hotels in New York City
GreenLeadersGold level
Linkoping, Sweden
Level Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Appalling – rude staff, no service, dirty rooms.”
Reviewed 28 June 2014

Stayed here for a couple of nights and had a pre-booked room. The stay was a mess from the start. I had to wait one hour to check in, then the room was not ready. The credit card machine was of order. The check-in woman was so rude I cannot imagine. The probably realized as she kept on calling to the room to ask if the service was OK…..a bit too late by then. She should not be in the hotel business. One of the worst hotels I have stayed in. The rooms were so cramped you could not open a suitcase there. Only plus was the location. Completely overpriced.

Room Tip: Do not go here!
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susanne_Lkp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don_Jacinto11, General Manager at Row NYC Hotel, responded to this review, 1 July 2014
Dear Susanne_Lkp,

Thank you for your candid review of our hotel. We are glad you enjoyed our prime location; however, we are regretful to hear you had anything but an exceptional stay with us. Our sincerest apologies regarding your check-in experience, this is not our norm and the appropriate department heads are further investigating this matter. We wish your discomfort was communicated to us sooner, so we may have accommodated you in a larger room during your time with us. I would be more than happy to assist you in booking a larger room should you decide to stay with us in the future. We hope to see you soon…
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houston texas
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 June 2014 via mobile

Weekend trip, great hotel! Arrived at noon and they had a room ready. King bed room size is just right. Bathroom clean and a/c cold and provides good white noise. Cool elevators. All you do is put in floor number and system tells you which elevator to go to. Usually straight to your floor. Super fast. Concierge had great recommendations for food and made dinner reservations for us. Hotel is perfectly located just one block from Times Square and the theater district is all around. Highly recommend.

Stayed June 2014, travelled as a couple
Helpful?
Thank dorysdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don_Jacinto11, General Manager at Row NYC Hotel, responded to this review, 1 July 2014
Dear dorysdad,

Thank you for your wonderful review of our hotel. It gives us great pleasure to hear you enjoyed your king room and found our bathrooms to be clean and comfortable. We love to hear you appreciated our ‘cool’ and efficient elevators and that concierge made such great dinner reservations. We appreciate your recommendations and hope to host your next trip to New York City!
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Cape Cod, Massachusetts
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 June 2014

Hotel is different from the classic I am used to, having worked for Marriott. However, it was a very pleasant experience, starting with Oliver in customer service. I emailed our needs and he replied within an hour meeting every request. When we checked in Rachel, with a big flashy smile was an absolute dream. She gave us breakfast coupons and could not have been more helpful and sweet!!!! The room was much bigger than expected with a huge bathroom. For NYC standards quite large. I was not crazy about being so close to Times Square and Hell's Kitchen (view from my window of 8th avenue). However, in retrospect this worked out perfectly for my 10 year old. He could not get enough of Times Square!!. If you are a NY Tourist this is the perfect hotel for you. Excellent Breakfast, Cool Cafe, Hip all around, (almost a studio 54 vibe) and CLEAN.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alison H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don_Jacinto11, General Manager at Row NYC Hotel, responded to this review, 1 July 2014
Dear Alison H,

Thank you for taking the time to share your experience while staying with us. It was our pleasure hosting your visit to New York City! We are elated to hear Oliver and Rachel made your stay so special and left a lasting impression. We love going above and beyond for all our guests and are glad to know your great experience is indicative of this. Thank you for your kind comments regarding our excellent breakfast, cool café and hip vibe. We hope to have you back soon!
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Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2014 via mobile

New York is such a busy place- especially Time Square! It was always such a relief to flop down on the comfy bed at the Row NYC. Personally, I really enjoyed the decor of the room and lobby. The bathtub was amazing. I did have one issue: when I checked into my room, I hopped into the shower after a long day... When I was finished, I realized there were no towels in my room! I called down to guest services and someone eventually brought towels. (I had already dried my whole body off with a hand towel- haha!) I found the staff fairly friendly. Not as cheery/eager as some of the other places I've stayed in NYC, but always helpful. Despite the towel issue, I have to say: I really liked this hotel. Something about the vibe, location, rooms... It was perfect and I felt safe. I highly recommend this hotel if you want to be in the thick of Time Square but still have somewhere chic to hideaway at the end if the day!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don_Jacinto11, General Manager at Row NYC Hotel, responded to this review, 1 July 2014
Dear Jenn B,

Thank you for such a ‘lovely’ review of our hotel. We are so glad to hear you enjoyed our comfy beds, signature style and relaxing bath. Thank for your kind comments recognizing our helpful staff, cool vibe and perfect location. We do apologize for the inconvenience regarding the towels in your guestroom. This is most definitely not our service standard and the appropriate department heads have been notified and are investigating this issue. We hope to see you soon…
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Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2014

This is my first trip to New York and Row NYC is great for its location. The room was small and in an obscure corner which we had to walk a distance from the lift, at least it was clean and the bed was comfortable. There was no fridge in the room and the coffee machine was useless. There is however a vending machine on our floor and we got hot drinking water from the gym. I liked that there is a 'Shake Shack' directly opposite the hotel and we could have milk shakes everyday. The subway station - port authority bus terminal - is within walking distance so getting around is not a problem. I wasn't happy about the free wifi claim which I found out was only for 1 device for each room. Between my friend and I, there were 4 mobile devices to keep logging in and out off just to get access. Luckily we were outside most of the time.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SMunT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don_Jacinto11, General Manager at Row NYC Hotel, responded to this review, 1 July 2014
Dear SMunT,

Thank you for your review of our hotel. We are so happy to hear your enjoyed our unbeatable location during your first trip to New York City! Although we are glad to hear you found your room and bed to be clean and comfortable, we regret to hear we did not meet your expectations regarding our Wi-fi services. Thank you for recommending us to your friends, we hope to host your future visits to New York City!
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mountains of nc
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 26 June 2014

Row NYC is in the perfect spot to see a show, shop at Times Square, walk to Rockefeller Plaza, and eat some great food in Hell's Kitchen!

This upbeat hotel has it going on! It's newly decorated and the lobby and rooms have a modern, funky twist that will leave you smiling. The service is excellent. Lobby was a great place to have a mixed drink and order a pizza and watch t.v. Good place to people watch! Hotel internet and printing is great for early check-on for your flight.

Rooms were clean, and beds were fabulous. We had a king bed, so the room was very small, but who hangs out in their room in NYC????? After a full day of taking in the city, the bed was perfect. Nice linens, pillows, and mattress. Towels were thick and bright white. Shampoo, conditioner and soaps of good quality.

If you have forgotten anything, or need a snack or a great magazine (could not believe the magazine selection) go down to the lobby to the store that's hidden beyond the elevators.

Everyone is so nice. Our room did not really have a view. We had to crane our neck to see the streets of Times Square, but some rooms have fabulous views! You may want to ask if you want a view. We really didn't care because we were outside more than we were in.

Across the street is some fast food, but just a ways down is a little diner, Crave, where you can grab a huge egg and cheese sandwich and a coffee for 3.50!

Do yourself a favor, when you walk out of the hotel and turn right, walk down a few blocks to you get to the fire department on the right. Super nice FDNY of midtown. They will let you tour the fire dept. and see their memorial of all those lost on 911. This was more powerful that going down to world trade center. Really put a personal feel to that tragic day.

Our room was a bit stuffy the third night, but I think if you adjust the air conditioner too soon, it will hang up. Our room ended up being at 72 degrees room temp, even though our air was set at 68. But we were on the 27th floor, which was hotter than the lower levels.

Can't say enough about this hotel!!! LOVED IT!!!!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank farmrzwyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don_Jacinto11, General Manager at Row NYC Hotel, responded to this review, 27 June 2014
Dear farmrzwyf,

Thank you for your fabulous review of our hotel. We are beyond thrilled to know you loved our modern and upbeat lobby and that you enjoyed our delicious hand-tossed pizzas from our restaurant, District M. We are also delighted to hear our comfy beds and pillows provided a relaxing environment after an exciting day on the town. Our friendly and efficient staff are always ready to assist. On behalf of Row NYC, we look forward to having you back upon your next visit to our vibrant city!
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Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2014

great hotel in nyc don't get some of the negative reviews on here ,check in in minutes, clean, comfortable hotel, room spacious, bathroom small (so what ?). staff super efficient and friendly. minutes from times square . cannot speak highly enough of hotel and service , ignore the bad reviews, great stay

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suzan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don_Jacinto11, General Manager at Row NYC Hotel, responded to this review, 27 June 2014
Dear Suzan W,

Thank you for your encouraging review of our hotel. We are overjoyed to hear you had a great stay with us. We appreciate your lovely comments about our super-efficient and friendly staff and are thrilled you loved our unsurpassed location. We hope to host another comfortable stay upon your return visit to NYC!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Row NYC Hotel

Property: Row NYC Hotel
Address: 700 8th Avenue, New York City, NY 10036-3901
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #342 of 467 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Official Description (provided by the hotel):
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 
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