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Reviews (21,972)
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All reviewsmilford plazacity kitchengreat locationtimes squaredistrict mnew yorkrooms are smallbusy hotelstreet noisearound the cornersubway stationcentral parknycbroadwayblockhipavenue
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15,577 - 15,582 of 21,972 reviews
Reviewed 5 August 2014

We enjoyed the hotel's close location to Time Square; otherwise it was just an ordinary hotel. We were not staying there for the hotel itself but for its location.

There was one experience I need to share with. When we arrived to the hotel, we were given a room that was only partially cleaned and the sheets were not changed. We were very upset and complained to the hotel management. Even though they apologized and gave us a bigger room and also some snack and bottle of wine for free, we were not sure what it was supposed to mean. Is this the usual way how to treat travelers? I need to say, I was really upset; especially when the hotel was not cheap at all ($220 per night).

Better to double check what they are giving you before moving in.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank PePans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this reviewResponded 11 August 2014

Dear PePans,

Thank you for taking the time to review our hotel. We are glad to hear you enjoyed our prime location and had an overall pleasant stay. We do apologize for the inconvenience you experienced with you original room. These are not our service standards, nor are they the ones we wish to propagate. However we are glad you were given a better room and a complimentary bottle of wine for your troubles. We hope to regain your confidence in us upon a future stay!

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Reviewed 5 August 2014

We just came back from a trip to NYC and stayed at the Row hotel. It was a wonderful stay in a beautiful hotel. The people at the front desk, Sephan, Shauntel, and Don Chatham were very nice and helpful. Every request was taken care of very nicely with a lot of care. We recommend anyone visiting NYC to stay at this hotel!

Kaner, Israel

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Kaner123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this reviewResponded 11 August 2014

Dear Kaner123,

Thank you for taking the time to review your stay with us. We are thrilled you enjoyed your stay with us! We appreciate your kind comments recognizing our customer driven staff. It was our honor hosting your visit to New York City, we hope to see you again in the near future!

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Reviewed 5 August 2014

Location, location, location! Bang on in Times Square. Very friendly and helpful concierge, especially Raul who gave us a great welcome. This was a last minute booking coz we couldn't seem to find anything reasonable but of good quality in NYC. Didn't regret it. Rooms are very small..fitting 3 of us in a double room required alot of skill. Rooms are average, feels more like a uni dormitory but very clean. Decor is trendy though. Very noisy as others have pointed out but it is Times Square! Overall good stay, I would recommend this hotel if you dont plan on spending much time indoors.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Lesandra2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this reviewResponded 11 August 2014

Dear Lesandra2013,

Thank you for taking the time to review our hotel. We are so thrilled to hear you enjoyed our unrivaled location! Although you found us to be a good value, we regret to hear you found your room a bit small. We do offer larger room sizes and layouts and would be happy to assist you in booking a more suitable room for a future stay. We hope to see you again soon!

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Reviewed 4 August 2014 via mobile

This hotel is fantastic, I've stayed in a lot of hotels in New York And Times Square area and this one by far is the best! Staff are excellent, efficient and helpful. The bedrooms are trendy and comfortable and the location is spot on. On return to nyc I will b staying here again and will definitely recommend to anyone travelling there.

Stayed: January 2014
3  Thank fiddleydee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this reviewResponded 5 August 2014

Dear fiddleydee,

Thank you for taking the time to review our hotel. We are thrilled to hear you enjoyed our central location and found our staff to be efficient and helpful. We thank you for your kind comments recognizing our trendy and comfortable rooms. We look forward to your future stays with us when visiting our vibrant city!

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Reviewed 4 August 2014

Row hotel offers an amazing location. Near the theater district we walked steps to our Broadway shows and great bars and restaurants!. Close to Time Square and all of Hot Spots!! Rooms are not overly large but clean and comfortable! We arrived back to the hotel nightly to find great entertainment in the lounge!

Room Tip: Ask for higher floors to avoid some of the noise from the traffic!
  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank sdicharme110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this reviewResponded 5 August 2014

Dear sdicharme110,

Thank you for your lovely review of our hotel. We are delighted to hear you enjoyed your most recent stay with us, and appreciate your kind comments recognizing our prime location, clean and comfortable rooms and nightly entertainment in our restaurant/bar, District M. We hope to have you back soon!

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