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Reviews (21,963)
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All reviewsmilford plazacity kitchengreat locationtimes squaredistrict mnew yorkrooms are smallbusy hotelstreet noisearound the cornersubway stationcentral parknycbroadwayblockhipavenue
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Reviewed 11 August 2014

We stayed at the hotel for four nights and for the first night were in a room which had only one double bed, and was really very tiny - no chair or desk and luggage had to be carried over the bed so that it did not block the door. On the second night we were moved to a room with two double beds however, which was small but big enough, with room to move and store the luggage as well as a desk which was convenient.
The towels that we got were unfortunately worn out on some of the days, and once we got a new towel with stickers still on it, so it hadn't been washed before... The pillows and sheets could also use some airing out.
The staff however were very kind and helpful, and the concierge as well, and check out took only a second.
Location is unbeatable - right in the middle of the theater district, within walking distance of the bus stop and subway. So overall we would recommend this hotel, best to go for the slightly bigger rooms though and not the standard.

Room Tip: Best to go for slightly bigger rooms. Note that "double double rooms" contain only one double bed and the one we were in was too small to contain even a chair. We were later moved to a room with two double beds, which was still small but with enough space to move around in, and store the luggage (it had shelves and a desk in it as well)
  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank noas534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this reviewResponded 12 August 2014

Dear Noa S,

Thank you for taking the time to review our hotel. We love to hear you enjoyed our convenient location and found our staff to kind and helpful. We regret to hear of the condition of the towels provided to you during your stay, these are not by any means our norm and have notified the appropriate departments to further investigate this concern, so it may not repeat in the future. We appreciate your feedback, and hope to host your future visits to NYC!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

Nice, clean, comfy hotel. One of the best. Great location. Totally worth it. To be 100% perfect, they must put minibar at the rooms. The room are small but enough to sleep and have a great bathroom with tub. The employees are so helpful and are always smiling. If you have any problem, they solve it in a bit.

  • Stayed: March 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Tonhão R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this reviewResponded 12 August 2014

Dear Tonhão R,

Thank you for your lovely review of our hotel. We are so glad to hear you enjoyed your most recent stay with us. It gives is great pleasure to hear you found our location to be so convenient and our staff so helpful and attentive. We strive for personalized customer service throughout the hotel, and are pleased to hear your comments are indicative of this. We look forward to your future visits to Row NYC!

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Reviewed 11 August 2014 via mobile

the hotel itself is great, modern, sleek, secrue,great location, but the rooms are really snug. especially the bathrooms. i didnt feel like i had much space to iron my clothes etc. great location though,walking distance to time square, broadway shows etc.

Stayed: August 2014, travelled on business
Thank Vyness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this reviewResponded 13 August 2014

Dear Vyness,

Thank you for taking the time to review our hotel. We are delighted to hear you enjoyed our optimal location and greatly appreciate your kind comments recognizing our modern and sleek design. We do however, regret to hear you found your room to be on the smaller side. Our only wish it that you would have brought this to our attention during your stay with us so we may have been able to accommodate you in a larger room. We hope to have the opportunity to regain your confidence in us upon a future stay.

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Reviewed 10 August 2014

So happy to be back at the ROW for about the 15th time. Always warmly welcomed by Shacazia Brown, director of guest relations and given extra smiles/hellos/coffee refills from Aaron,Thamar, and Patrick. The newly decorated updated rooms are perfect in every way . We love the proximity to our favorite Broadway shows and the feeling of security each time we visit. Rave!! Rave!! Rave!!
Bonnie Greenberg

  • Stayed: August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank bbonnieg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this reviewResponded 11 August 2014

Dear bbonnieg,

Wow! Thank you for your wonderful review of our hotel. We are so thrilled to have you back for the 15th time! It gives us great pleasure to know Shacazia always welcomes you with open arms and our staff at District M provides such memorable service. We look forward to your future theater getaways in the future.

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Reviewed 10 August 2014 via mobile

this hotel is amazing no doubt about it. as soon as you walk in it has a very good smell to it. the beds are soft and comfortable and the rooms are nice. id also like to point out that its an extremely safe place with great service. one of the security guards even knocked on our door because it wasnt closed all the way and he just wanted to make sure nothing happened to us & we were ok. im very impressed and i recommend this hotel.

Stayed: August 2014
1  Thank Isabellaannlouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this reviewResponded 11 August 2014

Dear Isabellaannlouise,

Thank you for your lovely review of our hotel. We love to hear you enjoyed your most recent stay with us and found your bed to be comfortable. Safety is our number one priority and we are delighted to hear your comments are indicative of this. We look forward to your future stays with us!

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