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“Staff Made My Trip” 4 of 5 bubbles
Review of Row NYC Hotel

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Row NYC Hotel
Ranked #339 of 467 Hotels in New York City
GreenLeadersGold level
Sausalito, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Staff Made My Trip”
4 of 5 bubbles Reviewed 25 August 2014

I have just completed a 9 day stay at Row NYC in the middle of August -the height of tourist season. The staff one, by one made me feel seen, heard and most of welcome. From the moment I checked in to the day I left, I was greeted each day with a smile and warm eyes.
I did have a few things come up and the staff took care of it and even surprised me with going beyond the norm.

When I checked out, I was sad to go. Especially as I had not tasted the amazing breakfast treats from NYC’s finest European bakeries-Payard, Balthazar and Pain d’Avignon. I am now back in San Francisco dreaming on these yummy offerings.

Do this hotel…it

Room Tip: Ask to have a high room.
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  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nuage490
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this review, 26 August 2014
Dear Nuage490,

Thank you for your lovely review of our hotel. We are beyond thrilled to hear you enjoyed your 9 day stay with us this month. We take great pride in providing personalized and genuine customer service to all our guests and are delighted to hear your kind comments noting our staff is indicative of this. We look forward to welcoming you back with open arms (and a croissant!)
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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West Sussex
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 24 August 2014 via mobile

Stayed at the Row for a couple of nights whilst visiting New York City. The hotel is clean and modern, however whether it would fall into the 4 star category is debatable. Having said that the location is excellent and served as a great base to explore Manhattan. Our room was a Premium City View room which offered a view of the city. Would probably stay here again if visiting the city in the future.

Stayed August 2014, travelled as a couple
Helpful?
3 Thank Maverick300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this review, 25 August 2014
Dear Maverick300,

Thank you for your review of our hotel. We are delighted to hear you found our central location to be so convenient while exploring our vibrant city. We appreciate your kind comments recognizing our clean and modern design and hope to see you again soon!
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Bridgetown, Barbados
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 23 August 2014 via mobile

Very good location and nice staff. The rooms are extremely small but thats ok if you are going to be out and about. Hotel rooms in New York are usually small. The ladies at the bar were very nice and can really mix a drink.

Stayed August 2014, travelled with friends
Helpful?
Thank Jerry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this review, 25 August 2014
Dear Jerry A,

Thank you for taking the time to review our hotel. We are thrilled to hear you loved our unbeatable location and found our staff to be friendly. We regret to hear you found your room to be on the smaller side, however we do offer larger room sizes and layouts and would be happy to assist you in securing a more suitable room category for a future stay. We thank you for your lovely comments recognizing our bar staff. On behalf of Row NYC, we look forward to welcoming you back again soon!
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Liverpool, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 23 August 2014

Very clean comfortable hotel we had 2 rooms which were reasonable sizes, when checked in went to our rooms they were not what we booked wrong beds went back to reception and they resolved problem immediately, my only problem with rooms was no tea or coffee making facilities, we would return to this hotel but we would take travel kettle, we love tea first thing of a morning typical Brits

Room Tip: High rooms are quieter
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jimmy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this review, 25 August 2014
Dear jimmy d,

Thank you for your ' brilliant' review of our hotel. We are thrilled to hear you appreciated our unrivaled location. We regret to hear of the initial discrepancy regarding your room type, however we are pleased to hear it was resolved in a timely manner. We apologize that we do not offer coffee/tea making facilities in the room; our guestrooms have been designed to maximize the usable space available to our guests and therefore offer fresh coffee and teas in our European style café, District M for your convenience. We hope to host your future stays in NYC!
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Guildford, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 22 August 2014

We stayed at The Row NYC for 3 nights.
First impressions are good, the lobby is modern and spacious.
Check in was efficient and the staff member (named Junior) was friendly. We were advised that it isn't wise to use the in-room phone and were explained the cost if we did, he also explained how the lifts work (efficient but slightly complicated).

The corridoors were smart and clean. Small details (or totally by chance?) like the softness of the carpet after a long day of walking really help.
The room was also clean, looked smart and the bed was comfortable.

The only thing that was annoying was the volume of the air conditioning, it felt like I was trying to sleep on an aeroplane. Not that much of a problem for us, we were very ready to fall asleep after long days in New York and the comfy bed made falling asleep easy!

We would gladly return.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank internethero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this review, 25 August 2014
Dear internethero,

Thank you for taking the time to review our hotel. It gives us great joy to hear you appreciated our modern lobby design and that Junior provided such a memorable check-in experience. We are delighted to hear you found the room to be clean and that our comfy beds made for a restful sleep after exploring our bustling city. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Utrecht, The Netherlands
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

Excellent hotel. Recently renovated. Modern. Clean room & bathroom. Great shower. Good beds. On the 8th floor the room was silent, no outside noise. Centrally located, I walked pratically everywhere in Manhattan from the hotel. It is a busy area with Times Square around the corner. It's not cheap, but I guess all New York hotels are expenisive.

  • Stayed July 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Marc H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this review, 25 August 2014
Dear Marc H,

Thank you for your lovely review of our hotel. We are thrilled to hear you found our unbeatable location to be a convenient home base while exploring our vibrant city. It gives us great joy to hear you found your room to be clean and comfortable, and we hope to host your future visits to NYC!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fraserburgh
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 22 August 2014

We stayed here during thanks giving when NYC is very busy. I have been to New York 3 times now and been in different hotels. I would say this hotel is great for people who just want somewhere to rest and is mainly out and about. The hotel is really beautiful but is just so busy the lobby, computers etc have people everywhere. The reception desk is really slow too but the staff are helpful. The hotel doesn't offer free wifi in the rooms which is a bit of a let down. It is a really central location, being only one block from Time Square. We have 3 of us in a room with 2 double beds, only one tiny wardrobe for us which wasn't ideal so you really need to live out a case. Would recommend for a girls shopping trip though maybe just not a romatic break hotel.

  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JackTaylorFF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric_Foley, General Manager at Row NYC Hotel, responded to this review, 28 August 2014
Dear JackTaylorFF,

Thank you for taking the time to review our hotel. We are delighted to hear you and your friends enjoyed your most recent stay with us in December 2013. We have made several upgrades to our property since your last stay. We have implemented strategies to minimize the wait time at the front desk. In addition, we now offer free Wi-Fi for up to 5 devices per guestroom. We do offer larger room sizes and layouts and would be happy to assist you in securing a larger room for a future stay. We hope to have you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Row NYC Hotel

Property: Row NYC Hotel
Address: 700 8th Avenue, New York City, NY 10036-3901
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #339 of 467 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Official Description (provided by the hotel):
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 
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