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“Convenient, clean, and friendly staff”

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Fairfield Inn & Suites New York Manhattan/Chelsea
Ranked #203 of 467 Hotels in New York City
Certificate of Excellence
Eatontown, New Jersey
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Convenient, clean, and friendly staff”
5 of 5 bubbles Reviewed 23 June 2011

Easy walk from New York's Penn Station with NJ Transit, LIRR, and Amtrak located there. NJ Transit offers an inexpensive connection from Newark Liberty Airport to Penn Station. Subway is at end of block from hotel. Super friendly and helpful staff from warm cookies and bottled water to help with restaurants and transportation. Breakfast is included and is more than adequate. WiFi is free. Bathroom is very small but modern with a walk-in shower and plenty of storage. Bedroom is more than roomy enough, especially by NYC standards. We had a very comfortable king-size bed with desk, large dresser, end tables, and desk chair. No extra seating except the desk chair. The closet was small but had plenty of hangers. We were on the front side and had a view of the Empire State Building. The street is very quiet. It is the 'Flower District' and by day all the sidewalks are bordered by trees, plants, and flowers.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank NJworldwidetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairgm, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review, 21 July 2011
Dear NJworldwidetraveler,

We were delighted to hear that you had a wonderful stay with us at the Fairfield Inn & Suites Chelsea. Thank you so much for staying with us and we hope to see you in the near future.

Sincerely,
Andre Hammond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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783 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (206)
Date | Rating
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English first
New York City, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 20 June 2011

I am very pleased with this hotel and that is saying a LOT. I would be happy to stay here again. The hotel appears to be either fairly new or recently renovated, and the rooms are laid out very well with modern furniture, modern bathroom fixtures, and excellent bedding. It has a modern urban feel to it which is my personal taste. There is a free breakfast that is quite healthy, with careful selection (juice, fruit, cereals, milk, Starbucks coffee, bagels, hard boiled eggs, etc. The staff are attentive and very helpful. The location is extremely convenient for me personally, but of course you need to make that decision for yourself.

There is free wifi everyplace in the building. This is a BIG DEAL nowadays, where not just your computer but your smart phone and your tablet computer all function better on wifi than 3G.

I am tempted to offer 5 stars but for several considerations:
1. The rooms are small. This is OK with me, but maybe not for everyone.
2. They had an accident and misplaced my laundry for a day, which put a serious dent in my weekend attire. They were apologetic and this appeared to be an unusual situation.
3. While convenient to me, the location is on a block that is industrial during the day and dark after working hours. It is close to some VERY active nightlife areas but not directly in one.

I want to underscore that this is not a fancy business hotel.

Overall, highly recommended.

Room Tip: ask for high floor to reduce street noise.
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  • Stayed June 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Art A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairgm, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review, 21 July 2011
Dear Yalel,

We read your review and are very happy to know you enjoyed your time at the Fairfield Inn & Suites Chelsea, and we hope to see you again very soon for your next stay in New York City!

Sincerely,

Andre Hammond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 June 2011

Highly recommended! The reception was very nice, helpful and very pleasant. They were nice enough to let us did an early check-in when we arrived 9ish asking for a parking spot. I like how they were able to provide a portable crib for my 1 year old! The complimentary breakfast actually had variety option, and there were staffs standing by to refill the drinks and foods. They even notify you when they are closing up, what a nice gesture.

The complimentary coffee, tea, and chocolate are just there for you to fill in any time you want, since we went there to visit a friend, we were able to use their breakfast area to chat with a nice cup of tea on our hands (after dinner, and my husband was upstairs in the room with our baby)

The room is clean and we feel comfortable enough to let our little one to claw on the floor, this is one of the reason we were willing to pay a little bit more for the hotel.

Subway station is in walking distance. Whole Food Market is also within walking distance, MacDonald is right beside if you don't like the breakfast provided by the hotel.

  • Stayed June 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gfung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairgm, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review, 15 June 2011
Dear Valued Guest,

We were delighted to hear that you had a wonderful stay with us at the Fairfield Inn & Suites Chelsea. It was nice to hear that the service provided was excellent. The entire team work exceptionally hard to make every guest feel special. Thank you so much for staying with us and we hope to see you in the near future.

Sincerely,
Andre Hammond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, PA
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 6 June 2011

Used our points at this hotel. Front desk staff was super friendly and informative (needed help shopping). Everyday I went downstairs, they recognized me and said hello. Rooms are NY size small but clean and modern. Right in between the subway lines= awesome location!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank babychild2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairgm, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review, 15 June 2011
Dear Valued Guest,

We were delighted to hear that you had a wonderful stay with us at the Fairfield Inn & Suites Chelsea. It was nice to hear that you were very happy with the hotel and front desk associates. The team work exceptionally hard to make every guest feel special. Thank you for letting us be your host while in New York City. Hope to see you in the near future.

Sincerely,
Andre Hammond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boulder, Colorado
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 2 June 2011

The Manager of this hotel and the staff are trained pros. I had a problem with my reservation, and the young woman at the front desk took it upon herself to address my issue. She dealt expertly with my problem, and she was so kind, patient, calm and lovely. The Manager also acted swiftly to solved my problem. All of the staff I encountered were excellent. The room was clean and smelled good. The sheets were crisp. I would go back here in a second. Thank you, wonderful staff at Chelsea Fairfield Inn & Suites.

  • Stayed March 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank deborah120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairgm, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review, 3 June 2011
Dear Valued Guest,

We read your review and are very happy to know that we made your stay enjoyable, in addition your time at the Fairfield Inn & Suites Chelsea a memorable one. We hope to see you again very soon for your next stay in New York City!

Sincerely,

Andre Hammond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 June 2011

This was my third stay at this hotel this year, and I will be back twice more this summer. It's now the first property I check when planning a trip to New York. It is far superior to brands with undeservedly better reputations.

The rooms are compact but well-designed to maximize space. The furnishings are top quality, worthy of a much pricier hotel. In particular, the bed and linens are very comfortable.

The central location makes it easy to catch the subway or grab a taxi. The flower shops on 28th display their plants and flowers on the sidewalk nearby, making the exterior ambience very lush and garden-like. Plus, there are a few cafe tables and chairs in front of the hotel to relax with a cup of coffee.

There is a small exercise room but that's it as amenities go but that's to be expected at a Fairfield Inn. I don't visit Manhattan to stay in the hotel.

Finally, the front desk staff is very professional. In particular, Andrew is very warm and charming, quick with a welcoming smile. Though it had been several weeks, he remembered my name and the show I saw on my last visit. He was also knowledgeable about the hottest exhibits at the museums (on this visit, Alexander McQueen at the Met).

If you're driving, validated parking is only $25 for 24 hours, quite a bargain in NYC. It's only 1/2 block away. The staff always ask to validate your parking at check-in to make sure that it's not overlooked at check-out (and to allow express check-out if that's your preference).

  • Stayed June 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank stevecmh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairgm, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review, 3 June 2011
Dear Valued Guest,

We were delighted to hear that you had another wonderful stay with us at the Fairfield Inn & Suites Chelsea. It was nice to hear about the front desk associates and their professionalism,especially Andrew.They work exceptionally hard to make every guest feel special. Thank you so much for staying with us, and we are looking forward to your next visit in the near future.

Sincerely,
Andre Hammond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
5 of 5 bubbles Reviewed 20 May 2011

This Fairfield Inn and Suites in Chelsea operates with the attention to detail and personal service consistent with many of the more expensive boutique hotels in the city. The central location, clean and updated rooms, and courteous staff make it a tremendous value whether traveling for business or pleasure.

My fiance and I were traveling to New York to look for an apartment and arrived early on a Tuesday morning (at 8:00 a.m. - well before the afternoon check-in time). We had expected to just drop off our luggage, but were warmly greeted by the staff and invited in to the dining area for a hot breakfast (a welcome invitation after starting our day at 3:00 a.m. that morning).

When we returned that evening after an exhausting day of touring apartment buildings and New York neighborhoods, we were again greeted with complementary wine and cookies. The staff all gathered around to hear about our day as though we were old friends and poured us a second glass as we shared the details of our day. They seemed as genuinely excited as we were. These were small touches that made an incredible difference for our trip.

The rooms were very comfortable and appeared to be recently updated. They were a decent size by New York standards and very clean with all the amenities you'd expect in the best managed Marriott hotels. The general manager was a fixture in the lobby throughout the day and likely deserves much of the credit for leading such an apparently well run hotel.

Room Tip: Rear of the hotel away from the Street
See more room tips
  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cweppes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fairgm, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review, 25 May 2011
Dear Valued Guest,

We read your review and are very happy to know you enjoyed your time at the Fairfield Inn & Suites Chelsea, and we hope to see you again very soon for your next stay in New York City!

Sincerely,

Andre Hammond
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites New York Manhattan/Chelsea

Property: Fairfield Inn & Suites New York Manhattan/Chelsea
Address: 116 West 28th Street, New York City, NY 10001
Region: United States > New York > New York City > Chelsea
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access Airport Transportation
Hotel Style:
#85 Business Hotel in New York City
#129 Romantic Hotel in New York City
#130 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Fairfield Inn & Suites New York Manhattan/Chelsea 3*
Number of rooms: 110
Official Description (provided by the hotel):
Choose Fairfield Inn & Suites by Marriott New York Manhattan/Chelsea for your home-away-from-home as you visit New York City. We are a top choice among hotels in Chelsea, NYC, offering a perfect location near Chelsea Market, Chelsea Piers, the Financial District, the Empire State Building, High Line, and Metropolitan Pavilion. Our hotel sits in the Flower District, close to the subway that can take you anywhere you want to go in Manhattan. Stay with us and experience a memorable and easy trip to NYC. We offer comfortable and spacious accommodations that include free Wi-Fi, well-lit work desks, and plush bedding. Our hotel provides a free daily breakfast, a full-service business center, and a well-appointed fitness center. Walk to restaurants, bars, and more from Fairfield Inn & Suites by Marriott New York Manhattan/Chelsea, and enjoy staying in a hotel that is a smart choice among hotels in NYC and in Chelsea, NYC. ... more   less 
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Also Known As:
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel New York City
Fairfield Inn And Suites New York Manhattan/Chelsea

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