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Fairfield Inn & Suites New York Manhattan/Chelsea
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Reviews (889)
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All reviewsflower districtpenn stationthe empire state buildingwholesale floweryogurtfree breakfastnew yorkmadison square gardenrooftop patiothe breakfast areatimes squarefront desk staffcity viewrooms are smallhigh linefew blocksconvenient location
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Reviewed 24 April 2014

My wife and I stayed here last week and had exceptional service from the staff. They were very helpful with directions and a cab to the airport. This hotel is clean and well run and very convenient to the West Village, Midtown, Soho etc. I do receommend it.

  • Stayed: April 2014, travelled as a couple
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1  Thank mcbearcatfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KatieC-FFIChelsea, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this reviewResponded 26 April 2014

Dear Mcbearcatfan,

Thank you for your feedback. I am happy to hear that you were able to enjoy your stay with us!

I truly appreciate the great feedback on the hotel staff, as well as our property. I will make sure to share your great comments with the team and we look forward to seeing you again!

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Reviewed 24 April 2014

Very good location. Close to subway, can walk to Penn station. In addition, there are flower shops all along the road in front of hotel which make you feel fresh whenever you out of hotel.
Staffs are good. Room is good. Anyway, breakfast is never change, that make us a bit bored.

  • Stayed: April 2014, travelled as a couple
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1  Thank Siri P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KatieC-FFIChelsea, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this reviewResponded 26 April 2014

Dear Siri P,

Thank you very much for your feedback on your recent stay. I am happy to here you enjoyed everything Fairfield Inn & Suites has to offer and the lovely flower shops right outside!

We hope you have another opportunity to visit us in the Big Apple!

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Reviewed 23 April 2014

This is a well run hotel with great staff; top to bottom. Thomas and Mia - you are a credit to Marriott. Thanks for all your "foody" advice and other tips as well. Really great service; positive, fun and super helpful. Clearly good management. Great rooms (2 rooms; 2 Kings; great beds; we viewed the Empire State Building from our windows); really decent breakfast (fast and hard working breakfast crew). Everything is new, modern and clean. Its in the "Flower District" of Chelsea. What else can I say? We would definitely stay again.

Room Tip: Don't know about the rooms at the back of the Hotel - may face a building, but may be cheaper. Probably should ask for a "room with a view" if you care about that stuff
  • Stayed: April 2014, travelled with family
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1  Thank mdwondover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KatieC-FFIChelsea, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this reviewResponded 24 April 2014

Dear Mdwondover,

Thank you so much for taking the time to write about your experience here at the Fairfield Inn & Suites Chelsea. We're thrilled you selected our hotel as your choice for lodging while visiting the Big Apple.

It's always great to hear the staff was accommodating and helpful and more importantly, you were able to enjoy your guestroom accommodations as well as the location of the property.

We look forward to seeing you again.

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Reviewed 16 April 2014

I cannot fault anything with this hotel.
We arrived in Manhattan at 10am, and I knew that we would not be able to check in yet.
The staff at the front desk was really welcoming and right away offered to hold our luggage while we went out shopping in the city.
We were given luggage tags and I felt really secure leaving our bags with them.
We returned to check in at around 3pm, and were delighted to find out we had been upgraded to a suite.
The suite on the 18th floor was great! I would recommend the splurge if you can.
The bedding and the room as a whole felt really new and clean.
Breakfast at this location is great. Starbucks coffee is available 24/7 as well as tea and hot chocolate.
The location of this hotel is on west 28th, in the middle of the flower wholesale shops.
This hotel was walkable to all NYC attractions and shopping.
My biggest compliment is given to the staff. Always with a bright smile and I felt as if they cared that I have a good stay.
Keep up the good work!!!

  • Stayed: April 2014, travelled with family
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1  Thank cruisebaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KatieC-FFIChelsea, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this reviewResponded 24 April 2014

Dear Cruisebaby,

Thank you so much for taking the time to write a fabulous review! I am so happy to hear you and your family enjoyed your stay here with us at Fairfield Inn & Suites Chelsea.

Our goal is to provide a clean room and great customer service and it sounds like we accomplished our goal with you. I will be sure to pass along your comments to the staff!

We thank you for your business and we hope to see you again soon!

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Reviewed 6 April 2014

Stayed at the Fairfield Inn & Suites for 2 nights for a quick getaway. The hotel's rates are very reasonable for the quality of the hotel and by NYC standards. I liked the location-close to Madison Square Garden, shopping and it is in the flower district, so I loved walking by all the beautiful flowers and plants getting to and from the hotel. Yes, the rooms are small but I have stayed in much smaller rooms in the city. It was clean and comfortable although the towels in the bathroom were a disappointment. The complimentary breakfast was okay and nice to have as an option but I prefer to try one of the many fabulous brunch restaurants the city offers. If you are looking for something fancy, then this isn't your place. But for the price, cleanliness and convenience -this is a great option!

  • Stayed: April 2014, travelled as a couple
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1  Thank gigim11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KatieC-FFIChelsea, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this reviewResponded 8 April 2014

Dear Gigim11,

Thank you for your wonderful review of our property! We are right in the middle of the Flower District and it is a wonderful sight to see each day. We are happy to hear you enjoyed your stay with us at Fairfield Inn & Suites Chelsea and we look forward to seeing you again on your next visit to New York City.

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