Everyone was very nice and friendly. Although the bus stops were not clearly marked there were gray line employees at all stops for the most part and they were very helpful. It was for us the only way to see the city but we were disappointed that none of the busses had air conditioning even though it was advertised that way. Many of the tour guides were impossible to understand. We waited at one stop for an hour for next bus and finally had to negotiate with another company bus to get a ride back uptown. The other bus companies looked to have newer equipment and less tourists so you didn't have to wait so long at each stop. Just be prepared to wait as we didn't get as much time to see very thing we wanted to because of the bus system.
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