The headphones on the buses are not very good, could not understand the guide, which is
why I paid for a tour bus. Two of the buses I rode did not have working air on the bottom level and we could not open up the windows. We waited for a pick up for an hour, while we watched 3 Big Bus tours and 3 City Site tours go by. When a Gray Line did come by they did not have seating on the top and did not have air on the bottom. Had to wait for the the next bus.
We had one guide who was outstanding (did not use the headphone system) .....the rest ranged from OK to mediocre.
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