1. I bought a ticket stating explicitly that I wanted to go to the top of the Empire State. This cost me extra. When I got to the building, waited in a queue forever, I was told that this was not included in my ticket.
2. They don't tell you that the Brooklyn Tour stops at 4pm, even though you buy the ticket at 1pm.
3. Hop on Hop off - what a joke. It's wait until four fully laden buses go past, hop on, hop off, wait until fur full buses go by.... Each wait was a waste of about 20 minutes
4. I finally got to the Rockefeller centre, waited for an hour in a queue to get a ticket (included in the price) and then was told I would have to wait until 9:20pm to go up!
So, in 5 hours I managed to travel from central Park to the Rockefeller Centre on the bus and had an hour in Chinatown and Little Italy
Try and get some clarity from these guys - another joke. All of their employees seem to be recent immigrants who have English as a fourth language.
My recommendation - use one of the lesser companies, they seem to be much better organised
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