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“Small and trendy” 5 of 5 bubbles
Review of YOTEL New York at Times Square West

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YOTEL New York at Times Square West
Ranked #124 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersPlatinum level
Toronto, Canada
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Small and trendy”
5 of 5 bubbles Reviewed 24 May 2013

My first impression at arriving at Yotel New York was "trendy" and "smart", and a bit different from the norm. When you arrive, you check-in using the touch screen computers and get your key cards via the computers. It displays your room number on the screen so don't forget it! Also in the main lobby is the nifty automated robotic storage arm that can store your luggage before/after your stay. You can almost get away with not talking to anyone during your stay here but there were always staff on hand to answer questions. Customer service here was excellent.

We booked a "queen cabin" and boy was it a small but trendy looking room (probably average by Manhattan standards). But the room was very clean, comfortable and they have some pretty efficient use of space. The bed appears small but it's actually an adjustable/retractable bed with controls on the side and I found it quite comfortable (S.O found the bed too firm. You get AMPLE pillows as well). The desk is right by the bedside and fitted with two convenient plugs and a wake up alarm built into the wall. Space under the bed for your luggage and some drawers too. There is a stereo plug for your iPod/phone, and ample space built into the walls to store smaller items. Floor space can be a problem if you have lots or big pieces of luggage.

The "bathroom" was quite a unique experience. There's only a curtain separating the bed area from the bathroom so if you have privacy issues then maybe this hotel isn't for you. The shower pressure was great but there is no door/curtain for it so water gets everywhere (fortunately they provide a floor towel). The in-room safe is tiny - it was fine for us as we only needed to put a few small things in there but I highly doubt a laptop would fit (maybe a netbook).

The free breakfast consists of only coffee, tea and muffins, but these were some of the best tasting muffins I've ever had (blueberry was the best!). It closes at 10:30am but I recommend trying to arrive in the breakfast area before 9 or 9:30 as the muffins are still warm and you get a seat in the "dining" area (although, there is lots of space in the lounge area). There is a 24hr CVS (pharmacy) and a Food Emporium (grocery store) nearby to grab snacks and toiletries, and 42nd Ave/Port Authority Bus Terminal is only a few blocks away (~5min walk).

My only gripe with the hotel was that when doors of neighbouring rooms slam, it is quite loud and you can hear/feel the walls shake a bit. Hope that you get a considerate neighbour who doesn't let the door slam! (However, I checked one morning to see who was letting the doors slam behind them - turns out it was house-keeping).

Overall a great experience, would stay here again.

Room Tip: Elevators can get pretty busy during the morning rush and can take a long time - we were only a few...
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  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank hailo51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Atlanta, Georgia
Level Contributor
139 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 23 May 2013

This hotel had all the basics, clean modern, great shower, nice amenities, free wifi, very cool spaceship feel. Nice lighting and good views. Not bad location, two blocks from Times Square subway. They have cleaned up tenth ave nicely, so it's a good central location.
The down side is the room is so tiny, the futon has an electric button to expand from couch mode, because the full size bed takes up the whole room when open. No way two people could stay in the small room.
Also, because the hotel has so many tiny cabins, waiting for the elevator was a pain.
Otherwise it's a good value choice if you get a good price.

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kbatlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 May 2013

This is a very do-it-yourself kind of hotel, sensible, clean and smart. “Automated Satisfaction” is what the Yotel delivers. The Yotel hotel could be mistaken as an international space station. An ‘AYCD/AYCE’ brunch is offered at $40 on the weekends. Friendly servers offer travelers city-suggestions beyond bus tours, restaurants and broadway shows.

Room Tip: Might want to stay clear from high traffic locations like the elevator and galley kitchen. The hotel...
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  • Stayed May 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TheWSHLobbyist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed 21 May 2013

I highly recommend this hotel. Stayed here for a 7 nights over New Years. Amazing use of space in the hotel. I like the style and layout of the hotel. Staff down stairs are very friendly. However some of the staff behind the front desk could do with hospitality training – a smile doesn’t cost a thing!

As for the rooms, they are immaculately clean. Very snug, excellent use of space. Although the rooms are small they don’t feel claustrophobic. We had an excellent view over New York with us being on the top floor.

Not far to walk to time square either. Plenty of shops and amenities nearby to keep you entertained.

  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank L0vingL0nd0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YOTEL_New_York, Guest Relations Manager at YOTEL New York at Times Square West, responded to this review, 23 May 2013
Hi s11nlk, thank you for your review! “Immaculately clean”, “excellent use of space”… it keeps getting better and better! We are so pleased that you had a great stay with us at YOTEL New York. Hopefully we’ll get to see you again this upcoming New Years; it’s never too early to make your plans. Please don’t hesitate to reach out to us at reservations@yotelnewyork.com for any assistance whatsoever. And we promise, there will be some new, bright and shiny smiles at Mission Control to welcome you!
-Gina, Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 May 2013

I stayed here this past weekend for a girl's trip to NYC. We were able to check in earlier than the 3pm checkin time. The room was small but sufficient. We didnt plan to be in there much. The bathroom was glass though w no real privacy. So if you're in the 1 bed cabin with people i hope you are close to them. It's only 2 NYC blocks from Times Square. The staff was very friendly and helpful. So many restaurants around the area and a 24 hr CVS across the street in case you forget anything. My friend forgot her charger and they have a cellphone charging station for free. The rooftop lounge was a lot of fun on Saturday night with a really good DJ! I would definitely return!

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Soljahgurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YOTEL_New_York, Owner at YOTEL New York at Times Square West, responded to this review, 24 May 2013
Hi Soljahgurl, thank you for your review! A weekend with the girl’s is always fun. You’ve even inspired me to plan a weekend with my girlfriends. Lol. We are thrilled that you all loved your stay and that we got to host such a great group. Sounds like you made most of your time here too! We’re very happy to know you found us convenient and close to Times Square, in addition, to Restaurants; our area definitely has a ton to offer. Brightbox is another free, great service we offer to our guests and we’re thrilled your friend was able to take advantage of it. Forgetting a phone charger can be so frustrating considering you have one at home. Thank you again Soljahgurl; it’s such a great feeling for the Crew when they’re acknowledged. We hope to see you all back soon! Please don’t hesitate to reach out to us directly at reservations@yotelnewyork.com if we can ever assist in the future.
-Colleen, Executive Assistant to the General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 May 2013

I come to NYC once a month and always stay at the Yotel because of its amazing customer service and overall cleanliness of the hotel. I'm very picky when it comes to hotels but I always feel at home during my stay(well except when It rains since its always hot in south beach). I have to say NJ from mission control always goes above and beyond to make sure I am very satisfied. I believe in this world customer service is key to repeat business which is repeat business leading to referrals aka revenue. Thanks again for my amazing stay and see you guys next month!

Ivan
South Beach,FL

  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank IvanVasquez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YOTEL_New_York, Director of Sales at YOTEL New York at Times Square West, responded to this review, 31 May 2013
Hi Ivan, thanks for your great review and loyalty to YOTEL New York. We are thrilled to be your home away from home! We agree that customer service means everything. Thanks for recognizing NJ; we’re lucky to have him on our team. It is almost June and we can’t wait to welcome you back for your next stay with us. It is getting nice and warm in New York (90 today!); it might even feel like South Beach when you return, ha. If you haven’t booked your upcoming stay, please check out the deals page on our website, or contact reservations@yotelnewyork.com for personal assistance. Thanks again Ivan!
Cari, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 19 May 2013

This is a great and relatively inexpensive hotel. It is conveniently located only a few blocks west of Times Square and a couple blocks from the Port Authority bus and train stop. It has an interesting arrangement in that you can completely check-in, check-out, and store your bags without ever talking to a staff member. Great for getting in and out quickly. But if human interaction is your thing, there are plenty of staff members available to assist. The rooms are well equipped and sufficient for most needs.

  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank themizzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about YOTEL New York at Times Square West

Property: YOTEL New York at Times Square West
Address: 570 Tenth Avenue, (West 42nd Street), New York City, NY 10036-3001
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#3 Green Hotel in New York City
#80 Romantic Hotel in New York City
#86 Family Hotel in New York City
#92 Business Hotel in New York City
#97 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — YOTEL New York at Times Square West 4*
Number of rooms: 713
Official Description (provided by the hotel):
YOTEL is a first class hotel experience at an affordable price. Check in is all about efficiency, with kiosks that are your digital receptionist where you confirm your booking and grab your room key. The Midtown NYC hotel's 713 cabins offer guests a beautifully designed, flexible smart space to suit individual needs to relax, refresh, connect, and sleep. On the hotel's main level, 'FOUR,' you will find Mission Control, a futuristic, fully-equipped concierge desk for one-stop service 24/7. Also on 'FOUR' is a restaurant, an outdoor terrace space, a deluxe lounge and bar with private meeting rooms, a gym and flexible Studio for a range of events, a unique lounge space for working or relaxing, and work stations to catch up on email or browse the web. Guests can also enjoy access to complimentary WiFi and domestic calls. Conveniently located near Times Square, this Midtown Manhattan hotel provides business and leisure travelers with easy access to New York City attractions, corporate offices, and much more. ... more   less 
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TripAdvisor is proud to partner with World Independent Hotel Promotion, Jet2Holidays , Expedia, Southall Travel, Hotelopia, Hotels.com, LoveHolidays and TravelUp so you can book your YOTEL New York at Times Square West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Yotel New York At Times Square West Hotel New York City

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