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“Wonderfully surprised” 5 of 5 bubbles
Review of YOTEL New York at Times Square West

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YOTEL New York at Times Square West
Ranked #126 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersPlatinum level
Whitby, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderfully surprised”
5 of 5 bubbles Reviewed 11 June 2014

Must admit I was intrigued by the website but was totally unsure what to expect. I loved it! Rooms in NYC are usually small but this was so well-thought out and had everything a tech traveller craves. No diving under desks or behind beds to look for outlets! I have recommended to all my friends.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nutzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, 12 June 2014
Hello nutzo!

Thank you for taking the time to share your positive feedback with us! We are happy to hear you were wonderfully surprised by Yotel New York! We are a refreshing change aren’t we?
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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10,111 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,752)
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English first
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 11 June 2014 via mobile

Paid close to usd 500 a night for a miserable double bed. The toilet has stains and took forever to check us in( other guest were furious as some had to wait till 6 pm to check in)

Whilst the location was good, it was way overpriced considering the very limited facilities and very poor service! You can also rent a bike from this hotel but it was fully booked.

It's being marketed as a fuss free über cool hotel but fails to deliver the basic promise.

On Sundays there is a alcohol buffet which is perhaps the only reason why there is a huge crowd at this hotel.

  • Stayed September 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Eunice W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, 11 June 2014
Hello Eunice W!

Thank you for your review! We are very sorry to hear that your stay with us was
not to your satisfaction. We apologize profusely for the delays in your check in process. We also would like to apologize for the poor service you received from our crew members. Our employees are given extensive training and we are sincere in our efforts to provide only the highest customer service possible.
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
1 review
5 of 5 bubbles Reviewed 11 June 2014

My partner and I stayed 7 nights at Yotel and we very happy with our stay. The room was small, but very well laid out and it had everything we needed. The shower was lovely (especially the shower gels) and everything was very clean. On account of some of the earlier reviews, we were concerned that the bed was going to be hard, but it was very comfortable and we slept soundly after our busy days exploring the city.
Having a galley on each floor was a brilliant and we enjoyed our coffee and muffins each morning on FOUR.
The hotel was within easy walking distance to Times Square, the High Line, subways and restaurants.
While everything was automated (check in and out), the staff were very friendly and eager to help.
We had a fantastic week in NYC and would highly recommend Yotel. It is a wonderful concept!

Room Tip: NYC is noisy, so ask for a room on the upper floors.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ChrissyG69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, 12 June 2014
Hello ChrissyG69!

We thank you for your kind words and we are so very pleased to hear you noticed our high cleanliness standards.Our mattresses are hand-made of organic coconut husk and lambswool; not your typical mattress some guest like yourself love them and some others find them uncomfortable.
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
1 review
5 of 5 bubbles Reviewed 11 June 2014

Yotel. What a great space. This hotel is very modern retro, funky and had an all round great vibe. The rooms were very clean, well maintained daily and we loved what they had done with the space. Who ever designed the lay out of these cabins is a genius, very well utilised space. The rooms were also very quite and windows blocked out street noise.

Hotel staff were there to assist with any confusion with check-in, as self check-in was new to me but it was a breeze. Great facilities down on Level 4 where it all happens.

My partner and I will definitely be booking our next New York stay with Yotel.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adriana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, 11 June 2014
Hello Adriana S!

Thank you for your review. We are thrilled to hear that you enjoyed our automated check-in features and noticed the cleanliness of our cabins.
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lebanon,PA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 11 June 2014

We came to New York for a wedding, and received a group rate discount for the wedding block. The hotel has a modern, high tech feel, and the staff friendly and helpful. We really appreciated the location, close to loads of restaurants in Hell's Kitchen, short distance walk to the Hudson and the Intrepid aircraft carrier/museum, the theater district and shopping. We took advantage of the free coffee and muffins every morning. The parking was very convenient and reasonably priced. Rooms are small, but clean and efficient use of space. We would stay there again!

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LJRLebanon_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, 11 June 2014
Hello LJRLebanon_PA!

We thank you for your kind words and support and are pleased that your stay with us met your
full satisfaction. It is always a pleasure to know that the combined efforts of our entire crew
result in exceptional experiences for our guests.
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Congleton
Level Contributor
15 reviews
7 hotel reviews
5 of 5 bubbles Reviewed 10 June 2014

Chosen because of the cost. Excellent location. Clean and well run. An oasis of calm amongst the bustle of the city. Rooms very quiet staff friendly. Galley facilities and muffin breakfast great Bed harder than used to

Green Features: Was not aware of them. Would have preferred towels not to be changed every day
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jackie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, 11 June 2014
Hello Jackie K!

Thank you so much for taking the time to share your 5 Star review with us! We consistently strive to achieve this satisfaction for all of our hotel guests and always welcome and appreciate your feedback and suggestions.
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hackensack, New Jersey
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 10 June 2014

On my recent 3-day trip to NYC, I decided to try something different and chose the Yotel. Located on 42nd Street and 10th Avenue, it is within walking distance to Port Authority Bus Terminal, Times Square, restaurants, Broadway theaters, shopping, and more. I believe it is worth mentioning that in NYC , the avenues are much longer than the streets.

I found the automated check-in and -out easy to use, as was also the Yobot, a self-serve automated luggage storage unit. Although the room itself, referred to as “cabin,” was much smaller than expected, it was well designed, compact, and clean; and, the white colored walls made it look larger. The view of the City from the 23rd floor was very nice. The only drawback was the convertible bed, which I found to be very hard and extremely uncomfortable. The cabins at Yotel do not have room service, mini bars, or other amenities found in most traditional hotels; however, they do have a “Food to Go” menu from which to order. Simply call it in from your room and pick it up on the 4th floor, by Mission Control, the place to go if you need help of any kind.

Each floor has a “Galley” kitchen, accessible 24/7 with the room key. It has a soda vending machine as well as free coffee, tea, ice, water, microwave, and a small refrigerator to store any leftovers. Complimentary muffins, tea, and coffee are also available daily on the 4th Floor.

Although I believe the rooms are a bit expensive for what you get, I would still recommend the Yotel for a short stay, because of its location and cleanliness.

Room Tip: Rooms above 20th floor have the best views
See more room tips
  • Stayed June 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SaraJane52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, 11 June 2014
Hello SaraJane52!

Thank you so much for taking the time to share your feedback with us! We are glad to hear you enjoyed the overall concept as well services provided during your recent stay, however, we are sorry that you did not enjoy the bed. Our mattresses are handmade with coconut husk and lambswool; not your typical mattress. We chose them for a number of reasons, organic and high-quality being two. Some guests absolutely love them , however, others, such as yourself, find them uncomfortable. We are in the process of testing additional options and do hope you’ll be back once these are finalized!

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about YOTEL New York at Times Square West

Property: YOTEL New York at Times Square West
Address: 570 Tenth Avenue, (West 42nd Street), New York City, NY 10036-3001
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#3 Green Hotel in New York City
#80 Romantic Hotel in New York City
#86 Family Hotel in New York City
#92 Business Hotel in New York City
#98 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — YOTEL New York at Times Square West 4*
Number of rooms: 713
Official Description (provided by the hotel):
YOTEL is a first class hotel experience at an affordable price. Check in is all about efficiency, with kiosks that are your digital receptionist where you confirm your booking and grab your room key. The Midtown NYC hotel's 713 cabins offer guests a beautifully designed, flexible smart space to suit individual needs to relax, refresh, connect, and sleep. On the hotel's main level, 'FOUR,' you will find Mission Control, a futuristic, fully-equipped concierge desk for one-stop service 24/7. Also on 'FOUR' is a restaurant, an outdoor terrace space, a deluxe lounge and bar with private meeting rooms, a gym and flexible Studio for a range of events, a unique lounge space for working or relaxing, and work stations to catch up on email or browse the web. Guests can also enjoy access to complimentary WiFi and domestic calls. Conveniently located near Times Square, this Midtown Manhattan hotel provides business and leisure travelers with easy access to New York City attractions, corporate offices, and much more. ... more   less 
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Also Known As:
Yotel New York At Times Square West Hotel New York City

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