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“Makes the most out of every inch”

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YOTEL New York at Times Square West
Ranked #128 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersPlatinum level
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Makes the most out of every inch”
Reviewed 2 July 2014

The hotel is very modern which you see the moment you walk in with the row of check-in monitors and the robot that stores your bags for you. You step onto an elevator with a tune that makes you think you are on a star wars ride at Disney. The staff was extremely friendly, the restaurant was nicely equipped and the location is great. As for the rooms - I was given a "larger" room at the end of the hall which was very cramped. The bed is a novelty which looks more like a futon when you walk in and at the press of a button slides down into a full size bed. It was not very comfortable but if style is what you're looking for - its what you get. The only major downside for me was the curtain separating you from the bathroom. If you stay with another person you better be comfortable with each other because you can see and hear EVERYTHING. Overall, a very nice and modern hotel in a great location. Bed leaves a bit to be desired but hey, you're in New York! How much time should you really be spending in your room?

Room Tip: rooms that end in 09 are a bit larger (1009, 1109, 1209, etc). Be careful of rooms overlooking the...
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Green Features: Didn't see the usual signage about saving the environment by hanging your towels. Wouldn't have helped much because there wasn't a place where you could hang your towels!
  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, 3 July 2014
Hello Mark B!

Thank you for taking the time to share your positive experience with us! Our mattresses are hand-made of organic coconut husk and lambswool; not your typical mattress. Although we have many guests that enjoy them, others, similar to yourself, do not. However, we will have a solution soon!
See you next time around!

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,802)
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Johannesburg, South Africa
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 July 2014

I stayed 2 nights at the Yotel New York Hotel and really enjoyed my stay thoroughly. Great location and in walking distance of Times Square, Radio City Music Hall, Central Park, etc. Really great vibe and love the robot arm for luggage, this is a very exciting feature. The check-in is simple (touch screen check-in on ground floor) and then you move upstairs. Nice muffin and coffee selection in the mornings. Needed to arrange an early morning cab to JFK (03h30 pick-up) and there were no issues, taxi was ready and waiting so all in all great service and really funky hotel. Nice and close for a morning run to central park, New York style.

Room Tip: I was on the 21st floor which is really nice and you have a nice view from room 2106 which is where...
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Green Features: Brilliant, love the environmentally friendly practices right down to the pen you get in the hotel that is made of recycled paper. Really great hotel to the finest detail.
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShawnLaggar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, 3 July 2014
Hello ShawnLaggar!

Thank you for sharing your positive experience with us! We are so pleased to hear that you
enjoyed interacting with YOBOT as well us our Kiosks on Ground level.
We can’t wait to welcome you back! Please reach out to us prior to your return at reservations@yotelnewyork.com for any assistance.

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moon Township, Pennsylvania
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 July 2014

Rooms are cozy. Not a lot of space. Bed was hard as a rock. Loved the "get up" and "get down" shower gels. 4th fl lobby with in & outdoor lounge very bright & clean. Short walk from Times Square and Theater District.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank whisperwd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, 3 July 2014
Hello whisperwd!

Thank you for sharing your review with us! We are sorry that you did not enjoy the bed. Our mattresses are handmade with coconut husk and lambswool; not your typical mattress. We chose them for a number of reasons, organic and high-quality being two. Some guests absolutely love them , however, others, such as yourself, find them uncomfortable. We are in the process of testing additional options and do hope you’ll be back once these are finalized!

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marlborough, Massachusetts
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 1 July 2014

Most importantly, would I stay here again? That depends. If I were traveling on business again, then yes. But if I were with my family and shopping, probably not.

Here's why: The rooms are small -- beyond "European" small, as I just spent two weeks in Europe and NO room was as small as this one. As a business traveler with a laptop and overnight valise, yes, I would -- but it is just too small to fit in extra stuff. And -- this is summer, so my clothes are lighter and not as many of them. Come winter, it would be tough to store coats, boots in this room.

The main room: The bed has to be folded up to give you walking room, but it is electronic so it is simple and neat to crack it down.
The room is clean and has plenty of outlets -- it is the most efficiently created room I have ever seen -- nooks and crannies for everything. Well done.

The bathroom: Kind of freaky, as it is all glass, including the toilet area and shower stall. You can draw a curtain for a bit more privacy, but still....Fine if you are alone.

Rest of hotel: You check in by way of touchscreen on first floor -- and IT WORKED. You have to take an elevator to 4th floor, take another bank of elevators to your room. The 4th floor is very spartan, clean, efficient. Bar is good, outdoor patio is awesome -- but we were there in summer and weather was perfect for outdoor seating.

Complimentary muffins and coffee in morning which is a nice treat, and regular breakfast is offered. WE ordered from the menu and found the food very good and plentiful.

The hotel is set up so you don't really need to interact with staff all that much, but the few times we had to talk to someone, we found them pleasant and helpful.

One benefit: you can self park under the building and get a better rate than other garages -- we saved $40 by doing this.

One "you knew it was going to happen" moment: When you check out, you can put your luggage in a robot controlled storage area. Here's the drawbacks: Everyone checks out at the same time, so there is a long line to put your luggage away -- and of course it didnt work correctly, so we needed help from staff to take everyones bags. They were nice about it, but somehow, you knew this was too good to be true.

Check out via touchscreen was a breeze , another plus.

Oh, each floor has a galley where you can help yourself to coffee, ice and a refrigerator, which came in handy.

Overall, this is a modern, cutting edge, very efficient and very clean facility.
If you're visiting Javits -- a perfect spot.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rml01752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, 3 July 2014
Hello rml01752!

Thank you for such a comprehensive review! We are thrilled to hear you would stay here again for business and perhaps if you bring your family you can stay in one of our cabins with double bunk beds and additional square footage. We consistently strive to achieve this satisfaction for all of our hotel guests and always welcome and appreciate your feedback and suggestions.
Hopefully we’ll get to see you again soon! If there is anything we can do, please don’t hesitate to reach out to us directly at reservations@yotelnewyork.com.

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andernos-les-Bains, France
2 reviews
Reviewed 1 July 2014

Special place, unlike any other, overlooking the Hudson river and the skyscrapers illuminated at night, magic!

The decoration very modern close to this of an aircraft cabin is very original!
The staff is very friendly and funny, wonderful terrace perfect for the breakfast or a drink before or after dinner.

Well located, not very far from Times Square but in a quiet area with a calm and restful atmosphere.

The room was not very large but well organized and comfortable

We will be back soon!

Green Features: Not a lot of cosmetics, to minimize waste and discards. Very good!
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank catherine_lacaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, 3 July 2014
Hello catherine_lacaze!

We are thrilled that you liked the design of the hotel, even more so that you noticed our high customer service standards with your crew members.
Hopefully we’ll get to see you again soon! If there is anything we can do, please don’t hesitate to reach out to us directly at reservations@yotelnewyork.com.

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
75 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 1 July 2014

Yotel is a very sleek, refined and cool hotel that is still accessible on a reasonable budget. The location is very good, only 1 1/2 blocks to a subway station and a couple more blocks to Times Square. The rooms are small but for New York they are average sized and the layout of the rooms maximizes the space in them. The rooms have so many cool little features and built-ins that make it a lot of fun to stay here.

The staff is remarkably friendly. Everyone was incredibly courteous and helpful and always just really nice. Its clear that they really focus on customer service. Because of this, the fact that you check in using kiosks and there are less "front desk" people around is not a big deal at all because you can always find someone when you need them.

The bar and restaurant are huge and reasonably priced. We would definitely recommend staying at Yotel next time you are in NYC.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aggienmmi2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, 3 July 2014
Hi aggienmmi2!

We thank you for your kind words and support and are pleased that your stay with us met your
full satisfaction. We consistently strive to achieve this satisfaction for all of our hotel guests and always welcome and appreciate your feedback and suggestions.
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 July 2014 via mobile

Yotel has a new concept of a space craft. You check in and then carried to the 4th floor reception called 'Mission Control'. Then you are transported by a different sets of elevators to the guest rooms. Rooms are small sized unlike American standards. The bed is a folding one.. you have to fold it during the day to make some space for your bags. Rooms are average.. no frills, no fridge or coffee maker inside. There is a galley in the floor where you get complimentary tea or coffee and a vending machine for soft drinks. Space in the room is premium. Bathrooms have no tubs only a shower. Location wise it is a great place in Manhattan only a few blocks from Times Square. Breakfast is not complimentary.. Paid. Wifi is fast...Bar area is lively... The luggage storage is innovative .. using a robot to carry and store your luggage if you wish to check out and explore the city ...Good for a short stay in a preferred location in Manhattan, New York.

Stayed June 2014, travelled with family
Helpful?
Thank Utpaljeet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this review, 3 July 2014
Hello Utpaljeet B!

Thank you for taking the time to share your review with us! We are so glad to hear you and your family had a great time during your recent stay!
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about YOTEL New York at Times Square West

Property: YOTEL New York at Times Square West
Address: 570 Tenth Avenue, (West 42nd Street), New York City, NY 10036-3001
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#3 Green Hotel in New York City
#79 Romantic Hotel in New York City
#85 Family Hotel in New York City
#92 Business Hotel in New York City
#104 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — YOTEL New York at Times Square West 4*
Number of rooms: 713
Official Description (provided by the hotel):
YOTEL is a first class hotel experience at an affordable price. Check in is all about efficiency, with kiosks that are your digital receptionist where you confirm your booking and grab your room key. The Midtown NYC hotel's 713 cabins offer guests a beautifully designed, flexible smart space to suit individual needs to relax, refresh, connect, and sleep. On the hotel's main level, 'FOUR,' you will find Mission Control, a futuristic, fully-equipped concierge desk for one-stop service 24/7. Also on 'FOUR' is a restaurant, an outdoor terrace space, a deluxe lounge and bar with private meeting rooms, a gym and flexible Studio for a range of events, a unique lounge space for working or relaxing, and work stations to catch up on email or browse the web. Guests can also enjoy access to complimentary WiFi and domestic calls. Conveniently located near Times Square, this Midtown Manhattan hotel provides business and leisure travelers with easy access to New York City attractions, corporate offices, and much more. ... more   less 
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