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“Good experience”

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YOTEL New York at Times Square West
Ranked #133 of 469 Hotels in New York City
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 6 July 2014

Great stay, room clean.
On previous reviews we had read that the cabins(rooms) were to small,, but we felt they were great for a couple. We got a free upgrade to another cabin, bigger and jacuzzi on our last day and that cabin was very big.m
Overall, our experience was great, ,location is asking distance everywhere and the staff and security was awesome.
We recommend .

  • Stayed: June 2014, travelled as a couple
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Thank Doris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this reviewResponded 8 July 2014

Hello Doris R!

Thank you for sharing your great experience with us! Great customer service along with a super clean cabin is what we strive for day in and day out.
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager

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4,072 - 4,078 of 11,061 reviews

Reviewed 6 July 2014

This hotel represents exceptional value compared to other New York hotels that we looked at. It has a great location and a superb roof terrace to relax on after a hard day sightseeing!

There are some great touches at this place including a robotic luggage handler. You can also get free muffins and coffee in the morning which are good especially if you have had some of the delicious cocktails created by the super friendly barmen at the bar.

I loved the fact that they had Sesame Street playing the in the lift and on returning one afternoon to find a 6ft drag queen initiating Mothering Sunday celebrations.

Would definitely recommend for great value, friendly service and the unexpectedness!!

  • Stayed: May 2014, travelled with friends
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Thank AnnieClarke1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this reviewResponded 8 July 2014

Hello AnnieClarke1979!

Thank you so much for sharing your recommendation with us! We are happy to hear you found exceptional value at Yotel NYC.
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager

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Reviewed 5 July 2014

Stayed in this room for one night... And it was terrible. The room was incredibly small... The bathroom was incorporated in to the bed room so you can imagine that... The bed was extremely uncomfortable..

The view was ok... We tried getting room service only to be informed that the hotel doesn't offer any...

All in all, I wouldn't recommend this hotel to anybody!

  • Stayed: June 2014
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2  Thank Ctheneds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this reviewResponded 8 July 2014

Hello Ctheneds!

Thank you for your review. We are so sorry that you were disappointed with the cabin size, as we try to be very upfront about this on our website in the listed square footage, photos and description. Please note that we have cabins such as the First Class King with additional space should you come back in the future.

Jose - Assistant General Manager

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Reviewed 5 July 2014

We stayed here for 3 nights at the start of July. The location on 42nd Street and 10th Avenue was perfect for us. It's ideal as it is not right in the heart of Times Square but is close enough to walk to and handy for tour buses.
Room as advertised; small but very well thought out. Loved the bed that converts from sofa to bed at the touch of a button!
The bathroom is interesting. It's very clean and modern but leaves little to your partner's imagination if you are sharing!!
Breakfast is included but is simple; help yourself to muffins, tea, coffee and water. It was fine for us. (More available if you want to pay for it).
We ate in the East and West restaurant one night; the food was great! Reasonably priced and offers something a bit different. Recommend the swine candy.
All in all we would definitely recommend this hotel as a great base to explore New York.

Room Tip: All rooms appear to be the same style. We paid a bit extra to have a room in one of the top floors w...
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  • Stayed: July 2014, travelled as a couple
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Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this reviewResponded 8 July 2014

Hi Peter C!

Thank you so much for sharing your positive review with us! It is always a pleasure to know that the combined efforts of our entire staff result in exceptional experiences for our guests.
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014

Everything about my stay at Yotel was perfect. This is a great hotel all-around. Great location, easy in and out, room was small but extremely comfortable and super clean. The restaurant was superb and I loved the galley kitchen on the floor with free coffee and filtered water.

  • Stayed: June 2014, travelled on business
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Thank Jeff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this reviewResponded 8 July 2014

Hi Jeff K!

We thank you for your kind words and support and are pleased that your stay with us met your
full satisfaction. Reviews like yours are very rewarding specially when our high cleanliness standards get mentioned.
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

Really modern, funky hotel in a great location. Went for the executive view cabin which was fantastic. The room was spacious (much to my surprise) and the views were amazing. Bed was very comfortable (unlike many reviewers opinions). Desk and wardrobe were good. My only cons to the room were in the bathroom. The bathroom was lovely good shower, sink and towels. Cons were there was no shelf to keep toiletries, the toilet was a bit unstable and the glass door was a joke, no privacy whatsoever. Apart from that, really loved the room and I had the gallery next door which was very handy for water, coffee etc. One con from the gallery- they offered all kinds of coffees on the websites including cappuccinos and lattes but only provided espressos and americanos. FOUR (the main floor) was great. Lovely terrace and bar. Food at East and West was expensive but good. Mission control were very helpful and the coffee and muffins in the morning were fantastic. Service was initially very good and very friendly staff but it appears that the high standard isn't always kept up. SOME of the staff in the lobby downstairs were not so helpful. The Yobot was really good but stopped working and dealt with some staff which were obviously under pressure from the extra baggage they had to deal with and didn't receive the same friendliness. Staff downstairs also really try to push you into using their cab service to the airport which I did not like at all. Managed to get a yellow cab anyway and saved a few bucks there. Overall, a fantastic hotel and I would really recommend!

Room Tip: Go for the executive view cabin. I would say above floor 20 has great views. A room beside the floor...
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  • Stayed: June 2014, travelled with family
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3  Thank DC1882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this reviewResponded 4 July 2014

Hello DC1882!

Thank you for sharing your positive experience with us! We are so pleased to hear that you
enjoyed our hotel. The executives cabins are my favorite ones as well since you get a dual view of the city!
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014 via mobile

I booked through hotwire so didn't know where I had booked. Read the reviews here and was horrified. They couldn't have been more wrong. This is a quality hotel . Everything has been thought about for your comfort and convenience and has an added bit of class. We are on our 50 ' s so this hotel is not just for the youth. I couldn't recommend it more great location fab views and lovely breakfast. Stay there and you won't be disappointed.

Stayed: July 2014, travelled with friends
1  Thank hallie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose N, Manager at YOTEL New York at Times Square West, responded to this reviewResponded 4 July 2014

Hello hallie1!

We thank you for your kind words and support and are pleased that your stay with us met your
full satisfaction. It is always a pleasure to know that the combined efforts of our entire crew
result in exceptional experiences for our guests.
We hope to see you soon! If there’s anything we can ever be of assistance with, please don’t hesitate to reach out to us at reservations@yotelnewyork.com.

Jose - Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about YOTEL New York at Times Square West

Address: 570 10th Avenue, (West 42nd Street), New York City, NY 10036-3001
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#4 Green Hotel in New York City
#78 Romantic Hotel in New York City
#84 Family Hotel in New York City
#92 Business Hotel in New York City
#108 Luxury Hotel in New York City
Price Range: £111 - £311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — YOTEL New York at Times Square West 4*
Number of rooms: 713
Official Description (provided by the hotel):
YOTEL is a first class hotel experience at an affordable price. Check in is all about efficiency, with kiosks that are your digital receptionist where you confirm your booking and grab your room key. The Midtown NYC hotel's 713 cabins offer guests a beautifully designed, flexible smart space to suit individual needs to relax, refresh, connect, and sleep. On the hotel's main level, 'FOUR,' you will find Mission Control, a futuristic, fully-equipped concierge desk for one-stop service 24/7. Also on 'FOUR' is a restaurant, an outdoor terrace space, a deluxe lounge and bar with private meeting rooms, a gym and flexible Studio for a range of events, a unique lounge space for working or relaxing, and work stations to catch up on email or browse the web. Guests can also enjoy access to complimentary WiFi and domestic calls. Conveniently located near Times Square, this Midtown Manhattan hotel provides business and leisure travelers with easy access to New York City attractions, corporate offices, and much more. ... more   less 
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Also Known As:
Yotel New York At Times Square West Hotel New York City

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