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“May We Have Some Fees Please…” 3 of 5 bubbles
Review of Conrad New York

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Conrad New York
Ranked #30 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersGold level
Washington DC
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“May We Have Some Fees Please…”
3 of 5 bubbles Reviewed 18 January 2013

I just spent 5 nights at the Conrad. It is brand new with huge, modern rooms (especially by Manhattan standards) with amazing bathrooms. The location is not that great if you are a tourist, though it is conveniently located for those who work in the financial sector. There are a few restaurants and eateries nearby: The bagel place (I had a bagel and a very generous fruit cup every morning I stayed there) and the shake shack are great, through you may want to skip the mediocre pizza place.

The staff is generally nice and polite. I was not too happy with the room service which did not leave me additional shampoo, conditioner and body wash (I doubt they checked to make sure there would be enough for next use!). Plus I noticed that the body cream, which I would not use anyway, was open. The shoe shine was complementary, though the quality was not very satisfactory. The biggest negatives are the endless additional fees:
- $65 parking (this is not midtown)
- Local call fee and domestic call fee (I believe with a $10 connection fee)
- $15 internet fee (no complementary internet in lobby)
- Early departure fee, most hotels have this fee but most good hotels instantly waive this fee if sufficient notice is given (even if you have already checked in). This waiver is especially important for business travelers who may not know how many days they need to stay in town until they get there.
- $25 fee to take mini-bar contents out for personal use of the mini-fridge (see photo). If you need to keep your insulin, medicines, baby formula or midnight snack refrigerated, be prepared to pay their fee.

In summary, it seems their nightly rate is not high enough to cover their cost and the hotel is forced to make up the difference with additional fees. Maybe the hotel managers should consider removing the fees and covering the costs with higher occupancy rates.

  • Stayed January 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank EkiAndi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradNewYork, Manager at Conrad New York, responded to this review, 30 January 2013
Thank you for taking the time to share feedback on your recent stay with us. We appreciate your input on the service and value at our hotel and we apologize if our fees were not made clear at the time of booking. We strive to offer the quality accommodations our guests deserve at an affordable rate by offering optional amenities at an additional charge. We will work harder to ensure this is clear to our future guests so similar confusion is avoided moving forward. We hope to have another opportunity to show you the quality stay you deserve from us the next time you are in the area.

Thank you,
Jimmy

Jimmy Sarfraz
Resident Manager
Conrad New York
Email: jimmy.sarfraz@conradhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,060 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (720)
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Seattle, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 18 January 2013

I have stayed at Conrad twice and have loved it. The view from the room which overlooks the hudson river is amazing. Also, given that it is in lower manhattan, it is convenient to travel to times square/jersey city from here.

  • Stayed December 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hprashi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Menlo Park, California
Level Contributor
76 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 16 January 2013

If being at the southernmost part of Manhattan will work for you - easy access to SoHo, Tribeca, Battery Park - then this is a great option! This hotel is beautiful. The rooms are very large by any standard. (Whoever says this is an Embassy Suites is nuts.) The location is fun - right across from the Irish Hunger Memorial, on the water, near the ferry to Brooklyn, a Whole Foods around the corner. Fresh, new, clean, huge shower, great beds, cool lighting. I LOVED IT! My biggest peeve in NY is a tiny hotel room. This is anything but.

Ok - the drawback - it's far from midtown or the park, museums, etc. Either make it a 30 minute adventure - walk to and ride on subway - or pay $20 for a cab. If a comfortable hotel room means a lot to you, head to the Conrad. And all of the people I encountered - front desk, doormen, housekeepers - were very very pleasant. All in all a great stay.

Room Tip: Ask for a river view.
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  • Stayed January 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sfwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orwigsburg, Pennsylvania
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 16 January 2013

My husband and I took our 16 yr old daughter and 5 of her friends to nyc to see show 12/23/12. Reserved 2 rooms thru Travelzoo at the Conrad...never been there, but reviews seemed ok. We were all pleasantly surprised! The location is awesome, right on Hudson, very litte traffice/noise and the rooms were huge by nyc standards. Very modern, clean, courteous staff..girls loved the walk in shower and "touch control" blinds/curtains!! Close commute to Broadway shows, time square, etc...fabulous weekend!! Girls want to stay at the Conrad for next trip.....

Room Tip: Rooms with double beds all on city side...rooms w/kings are facing the Hudson....fantastic view!!!!
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  • Stayed December 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Debra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duck Key, Florida
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 15 January 2013

If you don't mind not being in Midtown, and I certainly prefer not being in the midst of everything but have some peace and quiet, this is the place for you. All rooms are suites with and ample bedroom with flatscreen TV and all necessary amenities, as well as a living room with flatscreen TV and a nicely stocked bar with coffee maker and sink etc. Nicely decorated and well appointed. The shower is huge and separate from the rest of the bathroom by a wall. Beds super comfortable and linens clean white. Attention at front desk is forthcoming. Bar is great and the bartenders friendly. just outside the Hotel you have 2 excellent restaurants, a BBQ house and a regular very good restaurant as well as a Bagel shop for an excellent and hearty breakfast. The Hotel itself also has dinning facilities but we encountered them rather expensive for what it was. And being in the heart of the financial district getting taxis is easy, and in less than 20 minutes you're in the heart of midtown. You can naturally also take the NYC Subway system for cheaper travels up and down Manhattan.

  • Stayed December 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Andres v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConradNewYork, General Manager at Conrad New York, responded to this review, 16 January 2013
Thank you very much for sharing this feedback regarding your recent stay with us. We are delighted to hear that the Conrad New York was able to meet all your travel needs, and that you appreciated the spacious size of our guest suites. I am also happy you enjoy our peaceful Lower Manhattan location. We look forward to welcoming you back to the hotel on your next visit to New York City.

Thank you,
Robert

Robert H. Rechtermann
General Manager
Conrad New York
102 North End Avenue
New York, New York 10282
E-mail Robert.Rechtermann@Conradhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 15 January 2013

This hotel was "easy in and easy out". I had a late check-in with no problems. The suite is well-equipped and larger than most NY studios. The walk-in shower was a great design touch. The mini bar is well-equipped, and when i asked for a corkscrew, it arrived within 5 or so minutes.The bed was comfortable and the sheets were crisp and comfortable (and smelled freshly-laundered). Touch-pads for suite lighting should be standard for hotels, especially those that are frequented by weary business travelers. Room service breakfast was the norm. Fresh fruit and coffee. It arrived quickly and was fresh. I was there for less than 24 hours, so i didn't have the chance to use the hotel's facilities. If you're working downtown, this hotel is perfect.

Room Tip: All rooms are suites.
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  • Stayed January 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bagokie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 15 January 2013

This is a great, luxury and modern hotel. Clean spacious room with all amenities.
The lobby is fantastic, with a huge painting in blue and lots of sofas.
The staff is very helpful and nice.
Good position too.

  • Stayed December 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank fossetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Conrad New York

Property: Conrad New York
Address: 102 North End Avenue, New York City, NY 10282-1238
Phone Number:
Region: United States > New York > New York City > TriBeCa , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Green Hotel in New York City
#20 Family Hotel in New York City
#26 Luxury Hotel in New York City
#26 Business Hotel in New York City
#30 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Conrad New York 5*
Number of rooms: 463
Official Description (provided by the hotel):
Located in the heart of lower Manhattan's Battery Park City, the Conrad New York is a new contemporary all-suite luxury hotel. With magnificent views of the Hudson River, this exceptional hotel is adjacent to Hudson River Park, in close proximity to many of the city's important and historic landmarks and prominent neighborhoods, including TriBeCa and SoHo. The Conrad New York offers a new standard of luxury, featuring 463 spacious guest suites that average over 430 square feet, each outfitted with integrated technology, complimentary WiFi, two flat-screen HD televisions and individual climate control, as well other unparalleled in-room amenities. Sixteen stories above street level, the hotel features a striking seasonal rooftop bar providing stunning views of the Statue of Liberty and New York Harbor. The hotel boasts over 30,000 square feet of adaptable meeting space, including the 6,200 square-foot Gallery Ballroom; Danny Meyer's Union Square Events will be the exclusive food and beverage partner of the hotel's onsite conference and event facilities. The Conrad New York is pursuing Leadership in Energy and Environmental Design (LEED) Gold certification. ... more   less 
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Also Known As:
Conrad New York Hotel New York City
Suites Nyc

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