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“Very Nice hotel with good service”
Review of Conrad New York

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Conrad New York
Ranked #27 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersGold level
Bangalore
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Very Nice hotel with good service”
Reviewed 23 October 2013

Had a business stay for around 20 nights, But family also accompanied me. Should say it is a very nice hotel near the WTC tower, battery park. Just outside the waterfront with a good view of Jersey City. The service was top notch, always got what we wanted with in 10 minutes. The rooms were large and comfy. They could have had more TV channels though. Also the Hilton Honors breakfast is a sham. Had some 4-5 options each the same everyday. Otherwise its a nice hotel and would recommend anyone to book this.

  • Stayed October 2013, travelled on business
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank kkv_blore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Phoenix, United States
1 review
Reviewed 23 October 2013

Our arrival was early and yet we were welcome and able to check in by noon. the rooms were very clean and the beds were heavenly. the cozy robe and bath slippers made me feel right at home and the maid service made me feel real warm and fuzzy inside. I almost hated to leave.

  • Stayed October 2013, travelled with friends
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Review collected in partnership with Conrad Hotels & Resorts

Helpful?
Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Maine
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 October 2013

I have had two long stays in the past year at the Conrad. The most recent (mid-September) was for 8 nights, while my husband and I were in the process of moving. We like the Conrad for its location (near our apartment) and its friendliness to our dog, who was with us. However, with lots of experience comes more chances for a hotel to falter. During this trip we found the front desk to be less helpful than prior visits (we had issues with the date our reservation began). We also had more complications with housekeeping given that we had a pet with us. When we checked in we also had small complaints - the room remote control didn't work, and our 'privacy light' on the outside of the room only was able to be controlled via one specific control (there are several in the room, but many weren't working).

Despite these small complaints, the Conrad has spacious rooms, a friendly staff and easy access to the Hudson river and to public transportation. I'm sure I'll be back!

Room Tip: If possible, ask for a room overlooking the river - it's an amazing view!
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  • Stayed September 2013, travelled as a couple
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Helpful?
Thank smithjp11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 22 October 2013

The room was fantastic. It was big with a great view, comfortable bed and living room area. However, I made my reservation very far in advance and it was not until I checked in did they notify me that there was a huge run scheduled for during my stay. It definitely affected the quality of the service as well as the convenience of our stay. I wish someone would have told me in advance that there would be issues, instead of apologizing with a note upon our arrival.

Additionally, the one time I asked for directions, I was pointed vaguely in the direction I should go without any specific instructions and what she meant was in no way intuitive.

  • Stayed September 2013, travelled as a couple
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Helpful?
Thank Alexandrazimm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 22 October 2013

We stayed at this property back in 2008 when it was an Embassy Suites.

The refurb is to a very high standard and it is a luxury hotel.

The thing that was disappointing was the lack of staff on reception. On check-in, which for us was around 5:30 p.m. on a Friday, there was only 1 person on duty, hence a wait of >20 mins.

There was a queue there most times we walked past - we stayed there 4 days.

As HHonors Diamond members we got an upgrade to a river view room.

The HHonors complimentary breakfast was not as good as the Conrad Chicago we had just stayed in. The continental version was literally either toast or pastries (not both) and just 1 hot choice of scrambled egg brushetta (which was actually quite nice).

A luxury hotel which could earn top marks with some careful consideration.

Stayed August 2013, travelled as a couple
Helpful?
Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berthoud, Colorado
Level Contributor
125 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 22 October 2013

The Conrad is the Anti-NYC hotel! The staff is relaxed and friendly, the rooms are large and modern, and the location is convenient to Battery Park, the stock exchange, 9/11 memorial, the SEC, and the world financial center (all short walks). As a bonus, there is a large movie theatre almost attached to the property if you have time to kill. If you have time, walking along the waterfront at sunrise is spectacular - and at the end there is a Starbucks in the world financial center at 200 Liberty to cap off your walk. I don't think you can find a better combination of room quality, location and price in this part of Manhattan.

Room Tip: Ask for a room facing the river if possible
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  • Stayed October 2013, travelled on business
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Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vail, Co
2 reviews
Reviewed 22 October 2013

The hotel Conrad may be the best hotel I have ever stayed in. The location near the Hudson is amazing. We had our 4-year-old along with us and it was an ideal property. The rooms are huge and having a separate sleeping area for a little kid was great. The bed was uber comfortable and the linens amazing. The building is physically spectacular.

Generally, the service was lacking considering how high end everything else was. I tried to make reservations for the Ario and the phone call was cutoff on the transfer. I called the hotel back and a a random person from accounting answered. Several times we made requests of housekeeping that took forever to be honored. The second time the turn down service came in without knocking, but since we were waiting for extra sugar, it was all good. Trying to get a help with our luggage this morning was an ordeal. The phone for the bell desk rang and rang without anyone ever picking up. A phone call to guest services said that they would get someone up. Thirty minutes later, nobody. I called again and they said someone would be up shortly. I pressed this person on how long it would be, as we were on our way to the airport. Only then did she actually find out we were in the cue.

All in all, if they can get the service up to par with everything else, this hotel will be a favorite when visiting NYC.

  • Stayed October 2013, travelled with family
    • Value
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Helpful?
Thank Thom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Conrad New York

Property: Conrad New York
Address: 102 North End Avenue, New York City, NY 10282-1238
Phone Number:
Region: United States > New York > New York City > TriBeCa , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Green Hotel in New York City
#20 Family Hotel in New York City
#24 Luxury Hotel in New York City
#26 Business Hotel in New York City
#30 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Conrad New York 5*
Number of rooms: 463
Official Description (provided by the hotel):
Located in the heart of lower Manhattan's Battery Park City, the Conrad New York is a new contemporary all-suite luxury hotel. With magnificent views of the Hudson River, this exceptional hotel is adjacent to Hudson River Park, in close proximity to many of the city's important and historic landmarks and prominent neighborhoods, including TriBeCa and SoHo. The Conrad New York offers a new standard of luxury, featuring 463 spacious guest suites that average over 430 square feet, each outfitted with integrated technology, complimentary WiFi, two flat-screen HD televisions and individual climate control, as well other unparalleled in-room amenities. Sixteen stories above street level, the hotel features a striking seasonal rooftop bar providing stunning views of the Statue of Liberty and New York Harbor. The hotel boasts over 30,000 square feet of adaptable meeting space, including the 6,200 square-foot Gallery Ballroom; Danny Meyer's Union Square Events will be the exclusive food and beverage partner of the hotel's onsite conference and event facilities. The Conrad New York is pursuing Leadership in Energy and Environmental Design (LEED) Gold certification. ... more   less 
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Also Known As:
Conrad New York Hotel New York City
Suites Nyc

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