This is my second review of the Conrad hotel in NYC and in actuality, I am reviewing the hotel's restaurant Atrio. I arrived for a one night stay for business this week. While enroute from the train station, I did pre-check-in through the Conrad app and considering pre-ordering ordering room service, as well. However, I arrived so quickly that I decided to just sit at the restaurant bar and do some work over lunch there.
I checked in around 2:30PM and after dropping my things off went down to Atrio. It was mostly empty at that time. I was greeted by a hostess and sat at bar near the end, but in sight of two bartenders who were engaged in what sounded like a personal debate. ( Should anyone from Conrad read this review, one was a younger African gentleman of about 50 and the other a younger Latino man). After a good five minutes I was approached by the younger bartender with the older one immediately following him. I ordered a fixed price 3- course lunch special for $25 and a glass of wine. There were a few minutes of confusion about the how to place the lunch special order and then they confirmed the wine choice.
After the wine was brought ( there was no offer of bread or water), the younger bartender asked if I wanted to start a tab. I told him that the wine was with my lunch and I didn't need start a tab. He then asked for my credit card to hold or was I a guest of the hotel and going to charge it to my room. I told him that i was a guest but planned to pay the bill when I was done eating--after the food had been served---as in any other restaurant. The older bartender then intervened and service was fairly normal after that episode except that they charged me for a higher priced glass of wine that what I ordered. It was a $3 difference, so I let it go.
However, the exchange about starting a tab and leaving a credit card was awkward and felt like a profiling incident. ( I am and American of the human race ). One other businessman came in while I was eating and ordered an actual cocktail and did not have the exchange I had.
This was my second stay at this Conrad and I would gladly stay again as I enjoy their rooftop bar, but there seems to be some staff training issues in Atrio that need to be addressed before something spectacularly unpleasant happens.
- Official Description (provided by the hotel):
- Located in the heart of lower Manhattan's Battery Park City, the Conrad New York is a new contemporary all-suite luxury hotel. With magnificent views of the Hudson River, this exceptional hotel is adjacent to Hudson River Park, in close proximity to many of the city's important and historic landmarks and prominent neighborhoods, including TriBeCa and SoHo. The Conrad New York offers a new standard of luxury, featuring 463 spacious guest suites that average over 430 square feet, each outfitted with integrated technology, complimentary WiFi, two flat-screen HD televisions and individual climate control, as well other unparalleled in-room amenities. Sixteen stories above street level, the hotel features a striking seasonal rooftop bar providing stunning views of the Statue of Liberty and New York Harbor. The hotel boasts over 30,000 square feet of adaptable meeting space, including the 6,200 square-foot Gallery Ballroom; Danny Meyer's Union Square Events will be the exclusive food and beverage partner of the hotel's onsite conference and event facilities. The Conrad New York is pursuing Leadership in Energy and Environmental Design (LEED) Gold certification. ... more less
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- Also Known As:
- Conrad New York Hotel New York City
- Suites Nyc