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“Great Hotel & Staff”

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Hilton Times Square
Ranked #108 of 467 Hotels in New York City
Certificate of Excellence
Darwen, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great Hotel & Staff”
Reviewed 9 March 2012

From check in to check out our entire experience of this hotel was 100% positive.

Great location, right in the middle of everything. Good sized rooms, huge bed and bathroom, designer toiletries, good TV system, good everything about the room.

Never ate their but with so many fantastic restaurants a few seconds walk away we can't be blamed for that.

Would recommend this hotel to anyone.

Great staff on the desk, very helpful.

  • Stayed April 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sympol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Union City, New Jersey
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 March 2012

Was there for one night last month on business. The room overlooking 42nd St. was very comfortable and high enough up that you did not hear the street noise (though the sirens you did hear). I had a great view of all the buildings, the lights, basically the whole Times Square experience.

Its convenient to the Eighth Avenue subway's 42nd Street stop and is in walking distance of the Port Authority bus terminal (should you need to go to NJ).

Overall, I really enjoyed my stay here. The staff was friendly and helpful in accommodating my needs.

Room Tip: Get a higher-up room to avoid street noise. One facing 42nd Street will give you awesome views.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bucktheiguana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 8 March 2012

First let me say I like this hotel. I travel a lot on business. Never stayed here.
The lobby is nice, roomy and has an active bar.
The rooms are spacious and light/airy.
A very nice Hilton and a nice hotel in general.
It's also a good location if you need to be in Times Sq mid-town.

Now, for my statement "service is amateur hour"
Let me say, the staff if VERY friendly.
IN the bar / restaurant for example, the staff appears to be Junior and not very well trained. More like the type of service you'd expect as day a Denny's. Not a Four star hotel. Just not very polished. Now if I was paying $150 a night, no problem, but I'm paying $289 so I'd expect a notch above Denny's training.
This is the ONLY reason I give this hotel a 3 star rating.

Otherwise, it's really great. Coming in for business because it is 2 blocks from my NY office, I will stay again, but if I would prefer to stay at a hotel with a higher class of service.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wineguysf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this review, 13 March 2012
Thank you for taking the time to complete a Tripadvisor review and thank you for selecting us for your recent stay. We recognize that there are numerous options out there. We appreciate your feedback as it helps us make improvements at our property. I have personally reviewed your feedback with the entire restaurant team to make sure we are treating all our guests with the level of service, care and respect you have come to expect from Hilton. Please accept my apologies for the service you received in the restaurant. There is no reason why we couldn't meet your service expectations, I sincerely apologize for the inconvenience. Every effort is being put into place to ensure that this does not happen again. We would very much look forward to an opportunity to welcome you back to the Hilton Times Square. Please feel free to use me as a point of contact if you chose to stay with us again.
Carla.Carvalho@hts-nyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 March 2012

Typical Hilton property, clean and easy. Nothing particularly interesting about the place, just right down the middle.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WLYER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Smyrna Beach, Florida
Level 5 Contributor
95 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 8 March 2012

I am diamond Hilton member and stayed twice over past two weeks on business. Hotel location is excellent if you dont mind being right in the middle of Times square. One strange thing is you have to go up to about the 21st floor to lobby then different elevator up to rooms. Both rooms have been very clean and Large for NY standards. Beds are very comfortable and have central air so rooms are nice and quiet. Flat screen TV with large selction of channels and most in HD. Did get breakfast included as Diamond member. Rather average selection for breakfast. No omlete stand.

Plenty of room in the bathrooms and quality linens and towels. I have stayed at several other locations in NY and would put this at top of my list. Much nicer than the Westin nearby as it isnt so busy inside the hotel. All the staff I have spoke with are very friendly.

Will most likely be staying here on future trips. The price here has consitently been less than the compition in the local area. If you are looking for better prices under Hilton name try the new Doubletree but keep in mind the rooms are VERY small.

Room Tip: Corner room is really not worth the extra money. Thought it would have extra window but it doesnt...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveler_ko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
Level 3 Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 8 March 2012

Handy location. Arrived at Port authority bus station via airport bus and had 1minute walk to Hilton. Lovely large room on 31st floor overlooking times square and a view of the Hudson. Clean and quiet, couldn't ask for more. Safe in room, comfortable bed, tea and coffee machine, wonderfully powerful shower. Unable to store own drinks or chilled things in fridge as seemed to have an automatic system of billing if their drinks were removed, so didnt try this out. Found the window ledge was useful for cool storage (it was Feb).Friendly, efficient staff. Free wifi in lobby area Would recommend highly for central area to explore from. Never felt unsafe in surrounding streets despite it being very very busy. Would def use again.

Room Tip: High floor (31 +), corner room gave very nice views over 42nd street. I loved this esp at night
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  • Stayed February 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jake1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tortola
Level 4 Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 8 March 2012

I would recommend this place just for the cheese pizza they have for the in room dining. Wow, i mean i had the margarita pizza twice on my trip. Insanely good and I know pizza. The location is great if you like exciting in the thick of things views, if you get up high enough you can see all the jazz and lighting of times square. It is pricey and book early. When you enter the hotel, you have to take the elevator to go up to the check in which is on a high floor not at the entrance, the bell guard will show you. It is a unusual entrance. But nice staff, nice food and nice location.

Room Tip: Check out the pizza in room dining and book early if you can for better pricing.
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sale S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Times Square

Property: Hilton Times Square
Address: 234 West 42nd Street, New York City, NY 10036-7215
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in New York City
#36 Business Hotel in New York City
#47 Romantic Hotel in New York City
#89 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Times Square 4*
Number of rooms: 478
Official Description (provided by the hotel):
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 
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Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton

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