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“Look Elsewhere”

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Hilton Times Square
Ranked #106 of 467 Hotels in New York City
Certificate of Excellence
Granby, Connecticut
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Look Elsewhere”
Reviewed 9 December 2013

We are Hilton "Diamond" members and we booked this hotel using points last weekend, if this is what "Diamond" (the highest Hilton HHonors reward level) gets you it's probably a good idea to just go ahead and pay for a different hotel.

The "upgraded" room was indistinguishable from any ordinary room and the "amenities" were also just ordinary at best.

Only stay at this hotel as a last resort.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LynellL, Manager at Hilton Times Square, responded to this review, 13 December 2013
Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize you were disappointed with your guestroom appointment and amenities. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience, and we hope you will return to stay with us the next time you are in town so we may better demonstrate the quality hotel experience you expect and deserve as valued HHonors members.

Lynell Lovett
Administrative Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Mexico City, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 December 2013 via mobile

I stayed on the Hilton Times Square for my honeymoon from November 27th until December 5th. My wife and I really enjoyed it a lot. It was really clean, nothing was missing... Everything was perfect. We have no complaints. Every time we needed something, we asked and everyone was able to help us. I wish I could remember everyone's name. But one that I do remember, is Marvin. He's the best desk clerk ever. Thanks Marvin. And thanks to everyone at Hilton. Our honeymoon was perfect from the moment we opened our eyes, until the time we went to sleep.

Stayed December 2013
Helpful?
2 Thank jpiza71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 4 Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 December 2013 via mobile

Just finished 4 night stay in this amazing hotel. Great service from the word go with a personal email before arrival from Chad Nathan the from office manager. It's the small things that really make the difference. Times Square is crazy busy but the hotel always felt calm and from our room on the 40th floor the hustle and bustle of below seemed miles away. Yards from the bus connection from Newark airport and everything right on your doorstop. An ideal location for business or leisure. Would highly recommend

Stayed December 2013, travelled with friends
Helpful?
Thank GillianLennox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mooresville, North Carolina
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 December 2013

I want to point out Peter Arons for EXCELLENT service in helping us plan our afternoon and evening once arriving at the hotel. Peter helped us find dining, great play tickets, and gave us maps, directions and all kinds of information to help us do everything we wanted in the short period of time we had there. I would highly recommend anyone staying there to ask for his assistance. Other guest service agents and employees and servers were just as good throughout our stay. Wonderful hotel and great location to everything you want to see in NYC.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sammy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mendham, New Jersey
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 9 December 2013

It's a busy time of the year with many out-of-town guests. The Hilton Times Square did a great job accommodating various requests and meeting the needs of all guests. Our trip started off a little rocky when we accidently left our play tickets in the car which had already been valet parked. The doorman, Rodney went out of his way to help us retrieve the tickets and get us on our way. The front desk staff was quick and efficient. The room was clean with modern updates which allowed us to have a very comfortable and enjoyable stay.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danville6446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampere, Finland
2 reviews
Reviewed 9 December 2013

The hotel is nice and the personnel very friendly. However, the construction work around Times Square turns the neighborhood into a total mess. You might have patience for that if you are a tourist, but flowing with the mob with your trolley and business briefcase is not the experience you are looking for

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Roberto C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, GA, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 December 2013

Although we are native New Yorkers, we decided to travel to NY for the lighting of the tree at Rockefeller Plaza and to see the show at Radio City Music Hall. The most pleasant surprise was our experience at this hotel. The staff, food and amenities were exceptional and the location was perfect for our Pre-Christmas and shopping activities. The food and beverage folks made us feel very welcome and never missed an opportunity to refer to us by name. Same goes for the Bell Staff. Way to go!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Joseph V C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Times Square

Property: Hilton Times Square
Address: 234 West 42nd Street, New York City, NY 10036-7215
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in New York City
#36 Business Hotel in New York City
#47 Romantic Hotel in New York City
#87 Luxury Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Times Square 4*
Number of rooms: 478
Official Description (provided by the hotel):
Hilton Times Square is a sleek, landmark New York City hotel that was built in 2000 and soars 44 stories above Manhattan. This upscale, full-service, 100% non-smoking, contemporary hotel is located on famous 42nd Street in the heart of Times Square, and is surrounded by Broadway theaters, lively nightlife, New York City’s best shopping and many restaurants and bars. Boasting a Modernistic façade and sweeping vistas of New York City’s famous skyline and the Hudson River, the hotel has been recently renovated and is the perfect hotel choice for business and leisure travelers seeking modern amenities while staying in the Big Apple’s best location.Hilton Times Square offers 460 of the largest standard size guestrooms in Midtown Manhattan, with spectacular panoramic views and high-end amenities. These spacious guestrooms have been recently renovated, start on the 23rd floor and are over 330 square feet. Deluxe guestrooms begin on the 33rd floor. All guestrooms are luxuriously appointed in soothing sand tones, 46-inch LED flat screen televisions, laptop size safe, and more. Additional amenities and services are available upon request. Also the Hilton Times Square hotel in New York include: -Over 5000 square feet of meeting space with city views-Restaurant Above, the hotel's Zagat-rated restaurant, is perched 21 stories above Times Square in the hotel lobby and offers notable American cuisine fused with fresh ingredients.-Pinnacle Bar is also located in the hotel lobby and overlooks Times Square.-Evening room service.-24-hour Fitness Center.-24-hour full service, automated Business Center.-Full-service Concierge desk, valet dry cleaning and valet parking available on 41st Street. ... more   less 
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Also Known As:
Hilton Times Square Hotel New York City
Hilton Hotel Times Square
Hilton New York City
New York City Hilton

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